---
sourceDocument: Xanadu ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/platform-user-interface

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Track User Experience Analytics in Service Portal

# Track User Experience Analytics in Service Portal {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Track User Experience Analytics for Service Portal to
monitor key performance indicators with the User Experience Analytics
dashboard.

## Before you begin

Role required: portal_analytics_admin

## About this task

By default, tracking is enabled for all portals. Beginning with the Tokyo release, you need to enable tracking for a specific portal only
if you enabled tracking for some portals but not others in a previous version.

Portals that have been configured for tracking are listed in the User Experience Analytics Settings \[sys_analytics_bucket\] table. For
information about managing existing analytics settings for a portal, see [Configure User Experience
Analytics Settings](https://www.servicenow.com/docs/access?context=config-analytics-settings&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US).

## Procedure

1. Navigate to AllService PortalPortals.
2. Select the portal title.
3. On the portal form, select Create Analytics Settings.  
   Note:  
   If a portal has already been configured for tracking, the button name will be View Analytics Settings.
4. On the User Experience Analytics Settings form, specify which users to track.
   * To track analytics only for authenticated users, clear the Enable Unauthenticated User Tracking check box.
   * To track analytics for both unauthenticated and authenticated users, select the Enable Unauthenticated User Tracking check box.

   {#create-sp-analytics-settings__choices_c3l_g3z_stb}  
   Note:  
   If you enabled unauthenticated user tracking, you might be required by law to notify unauthenticated users that you are tracking their usage for analysis. To display a legal notice, activate the Privacy Notice announcement, which is inactive by default. For more information, see [Activate the privacy notice for unauthenticated users](https://www.servicenow.com/docs/EO~wytJhmmHWpO6_MQUAPA "If you enabled unauthenticated user tracking in your portal, you may be required by law to notify unauthenticated users that you are tracking their usage for analysis. You can display a legal notice by activating the Privacy Notice announcement.").
5. Select Update.

## Result

You can now view user analytics tracking for the selected portal by navigating to User Experience AnalyticsDashboard. For more information on using the dashboard, see [Overview of the
Dashboard](https://www.servicenow.com/docs/access?context=user-exp-analytics-dashboard&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US).
**Related topics**   

* [Disable User Experience Analytics tracking](https://www.servicenow.com/docs/access?context=disable-tracking-mobile-app&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US)

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