---
sourceDocument: Xanadu Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/release-notes

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Workspace release notes

# Workspace release notes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

The ServiceNow®
Workspace application provides agents, case manager, help desk professionals, and managers with tools to answer customer questions and resolve customer problems. Workspace was enhanced and updated in the Xanadu release.

## Workspace highlights for the Xanadu release {#workspace-rn__workspace-rn-rn-highlights}

* Add email addresses to recipient fields with more flexibility, including the ability to use international characters, edit email recipient pills, and view concise error messages for invalid or blocked addresses.
* Categorize and filter records in the Activity Stream.
* Help users access relevant reference search results by applying pre-filtered and removable query parameters to reference lists.
{#workspace-rn__ul_ldk_r42_z1c}

See [Workspace UI](https://www.servicenow.com/docs/access?context=workspace-landing-page&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US) for more information.{#workspace-rn__workspace-rn-highlights-2}

## New in the Xanadu release {#workspace-rn__workspace-rn-rn-new-features}

International characters supported in email addresses
:   Enter international characters for email addresses without running into errors.
:   Enable international characters for your users according to RFC6530 standards or disable them by changing a system property and performing additional configurations.

[Email client plugin system properties](https://www.servicenow.com/docs/access?context=r_AvailableSystemProperties&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US)
:   Ensure your agents leverage the latest functionality in the email client by using updated plugin (glide.ui.email.composer.enabled_plugins) and toolbar
    (glide.ui.email.composer.toolbar) system properties offered by default for Tiny MCE v6.

[Tags for Activity Stream records](https://www.servicenow.com/docs/access?context=tags-activity-stream-agent&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
:   Use tags to categorize and filter records shown in the Activity Stream.
:   As admins, you can enable, add, customize, and edit tags for your users' Activity Stream records.

Reference searches with queries
:   Help users access relevant reference search results by applying pre-filtered and removable query parameters to reference lists. These query parameters act as an addition to fixed queries that cannot be removed by end
    users.

Client scripts for field decorators
:   Add field decorators to field types using client scripts.

Pre-filter records on the multi-record associator
:   Pre-filter records with typeahead on the multi-record associator using scripts.

[Use a keyboard shortcut to insert response templates](https://www.servicenow.com/docs/access?context=add-response-templates-shortcut&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
:   Enter the keyboard shortcut <kbd class="ph userinput">/r</kbd> and a keyword to insert a response template directly into an email body.

[Configure response templates for email composer](https://www.servicenow.com/docs/access?context=configure-response-templates&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
:   You can enable or disable response templates for agents with a system property.

## UI changes {#workspace-rn__workspace-rn-rn-ui-changes}

[Show and hide the email header](https://www.servicenow.com/docs/access?context=compose-email&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
:   Collapse and expand all recipient fields in the email header by selecting the chevron icon (![Chevron icon]()).

[Edit email addresses](https://www.servicenow.com/docs/access?context=drag-and-drop-recipients-in-to-cc-and-bcc-email-fields&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
:   Edit an email address directly from the email address' pill instead of removing the email address and reentering it.

[Invalid email address alerts](https://www.servicenow.com/docs/access?context=drag-and-drop-recipients-in-to-cc-and-bcc-email-fields&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
:   When you enter an invalid email address, an exclamation icon () appears within the email address' pill and the Send email button is inactive.
:   When you enter a blocked email address, a blocked icon () appears within the email address' pill and the Send email button is
    inactive.
:   Once you enter more than one invalid email address, you receive a single alert as a list of invalid and blocked email addresses.

[Manage email drafts from the full email composer](https://www.servicenow.com/docs/access?context=review-draft-emails&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
:   Use the Manage drafts button in the full email composer to view, edit, and delete drafts.

[Manage email drafts from the mini email composer](https://www.servicenow.com/docs/access?context=review-email-drafts-from-the-mini-email-composer&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
:   Manage email drafts from the mini email composer by selecting the View drafts icon (![Drafts icon]()) in the email footer and an action from the menu that opens.

[Add email templates, response templates, and quick messages from the mini email composer](https://www.servicenow.com/docs/access?context=compose-emails-with-email-templates&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
:   Add email templates, response templates, and quick messages from the mini email composer with the Apply templates icon (![Apply templates icon]()) in the email footer.

Date and time selection
:   The calendar for selecting a month and year appears as a list with a text box for entering a time.

Back to Group button for list experiences
:   The Back to Group button navigates you back to the previous grouped list.

## Activation information {#workspace-rn__workspace-rn-rn-activation}

Workspace is a ServiceNow AI Platform feature that is active by default.{#workspace-rn__workspace-rn-activation}