--- sourceDocument: Xanadu ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/servicenow-platform Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Home view in CMDB Workspace # Home view in CMDB Workspace {#ariaid-title1} * Release version: Xanadu * * Updated August 8, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 14 minutes to read Home view is the default view in CMDB Workspace. It shows important tasks that you should tend to, various counts for activities in CMDB such as new CIs, CMDB Health aggregations, and various charts. The Home view also provides several links with immediate access to key CMDB tools. ## Access {#cmdb-workspace-home-view__section_ycz_fwf_3cc} Role requirements: sn_cmdb_admin (CMDB Admin), sn_cmdb_editor (CMDB Editor), or sn_cmdb_user (CMDB User). To access the Home view, navigate to WorkspacesCMDB Workspace and then select Home in the CMDB Workspace menu bar. ## Now Assist for CMDB {#cmdb-workspace-home-view__section_vrq_cp5_5cc} Select the Now Assist icon (![Now Assist icon.]()) on the page header, to access the summarize CI and the manage duplicate CIs skills that Now Assist for CMDB provides. For more information about Now Assist for CMDB and the summarize CI and manage duplicate CIs skills, see [Now Assist for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/HVJfDWZsHGB0geRbc3Vofw "Use the ServiceNow Now Assist for Configuration Management Database (CMDB) application to view comprehensive summaries for configuration items (CIs) directly on CI forms and to accelerate the process of remediating duplicate CIs."). ## Intelligent Search {#cmdb-workspace-home-view__section-intelligent-search-cmdb-workspace} Accessible to: CMDB Admin, CMDB Editor, CMDB User. Lets you use Natural Language Query (NLQ) search capabilities provided by [Intelligent Search for CMDB](https://www.servicenow.com/docs/ic99_vg542lOZSf2aEsQBQ "Use everyday natural language query (NLQ) in a search string to query for a set of CIs in the CMDB. Intelligent Search for CMDB, parses, resolves ambiguities, and converts your search string into a valid CMDB query. Complex search strings open fully constructed on a canvas of CMDB Query Builder where you can continue and refine, or run."). Use the input field to construct a search string using everyday language. As you type, a dynamic list of relevant suggestions appears, with items matching single words or part phrases in the typed-in text, such as table names. You can: * Select Search tips to see tips about constructing search strings. See details about the usage, examples for single and multi-table search, advanced filtering, and relationships in Intelligent Search. * Select Search to either run the query if the search string is already fully converted into a valid CMDB query, or to open the Refine your query dialog box. * If the search string has no ambiguities with the table name or relationships, then the query runs and the results appear in a list view format. Only the first 100 results of the query appear in the results pane. * Select Load More Results to view the next set of 100 results. * Select Load All Results to view the rest of the query results, up to the number specified by the [glide.cmdb.query.max_results_limit](https://www.servicenow.com/docs/RYz0U4F5Ra~8T6qNRHwwIw "Set property values to configure query processing.") system property (10,000 by default). {#cmdb-workspace-home-view__ul_sdz_dnw_v5b} If the constructed CMDB query contains more than a single table, then the View in Query Builder button appears. Select the button to open the [CMDB Query Builder](https://www.servicenow.com/docs/7QLTrbVhLAwEN4IKv6ViLg "The CMDB Query Builder enables you to build complex infrastructure and service queries that span multiple CMDB classes, non-CMDB tables, and that involve many CIs that are connected by different relationships.") with your query fully constructed on the Query Builder canvas. You can use the Query Builder to continue editing the query. * If there are any ambiguities with table names or relationship types in the search string, then the search string can't be converted into a valid CMDB query. In this case, the Refine your query dialog box appears letting you select from suggested CI classes and continue to parse your search string into a valid CMDB query. Those suggested CI classes are based on phrases in your search string. Use the drop-down lists to select the CI classes that match your intended search and then select View search results to run the query. * If Intelligent Search is unable to convert your search string into a valid CMDB query, then selecting Search doesn't generate any query results. Instead, a feedback form appears. Fill out the form and select Submit Feedback to record your feedback for your CMDB Admin to review. {#cmdb-workspace-home-view__ul_rdz_dnw_v5b} * Use the Sample searches list to get you started in running a pre-defined search. This list consists of more common searches, or searches that are more difficult to construct such as searches that involve application services. * Use the Your recent searches list to rerun a previous search. * Select Results Feedback to submit feedback on the search results for your CMDB Admin to review. {#cmdb-workspace-home-view__ul_qdz_dnw_v5b} For more details about using NLQ with Intelligent Search, see [Intelligent Search for CMDB](https://www.servicenow.com/docs/ic99_vg542lOZSf2aEsQBQ "Use everyday natural language query (NLQ) in a search string to query for a set of CIs in the CMDB. Intelligent Search for CMDB, parses, resolves ambiguities, and converts your search string into a valid CMDB query. Complex search strings open fully constructed on a canvas of CMDB Query Builder where you can continue and refine, or run."). Alternatively, you can select Use conditional search instead to use a basic [condition builder](https://www.servicenow.com/docs/access?context=using-condition-builder-in-reference-lists&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US) functionality where you can specify conditions to search for CIs of a specific class. You can: * Select New condition set to add a condition phrase. * Select Related List Condition to [add a condition phrase for related lists](https://www.servicenow.com/docs/access?context=create-related-list-query&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US). * Select Search to search through the CMDB. * Add and then adjust the sn_cmdb_ws.list.record_count_limit system property to limit the record count summation and so to minimize the performance impact of that operation. The record count shows on the Conditional search page, for example, above the results list. For more information about adding and modifying that system property, see [Components installed with CMDB Workspace](https://www.servicenow.com/docs/ObanXW2VTVYNHnh12L6Ruw "Several types of components are installed with the activation of the CMDB Workspace (sn_cmdb_ws) plugin, including properties, tables, user roles, and scheduled jobs.ServiceNow"). {#cmdb-workspace-home-view__ul_lqj_xnw_v5b} In the results list, select a CI to see its details. {#cmdb-workspace-home-view__table_tdz_dnw_v5b__entry__2} | UI activity | Additional requirements | |-|-| | * Mapped Application Service * Application Service * Application Service Group * Dynamic CI Group * Tag Based Service {#cmdb-workspace-home-view__ul_udz_dnw_v5b} | app_service_user role | | * Business Service * Technical Service * Application Service Outage {#cmdb-workspace-home-view__ul_vdz_dnw_v5b} | service_viewer role | [ ] {#cmdb-workspace-home-view__table_tdz_dnw_v5b} ## Important actions {#cmdb-workspace-home-view__section_qtr_f5w_v5b} Accessible to: CMDB Admin and CMDB Editor. Important actions of various categories that require your attention or action. There are several task categories such as: * Health tasks generated by [CMDB Health](https://www.servicenow.com/docs/4qkACUIJcycL7mYwdE0vFg "Monitoring and maintaining the health of the CMDB is essential to an effective and continuous use of the product. Health indicators such as duplicate CIs, required CI fields, and audits are evaluated and aggregated into health scores at the class, health group, and service levels. CMDB Health also provides a framework for applying standardized CI remediation."): In health-related cards, such as Duplicate CIs, Orphan CIs, stale CIs, and De-Duplication tasks, select View CIs or View Tasks to show the list of associated CIs or important tasks. In the CI list view page, you can select CMDB Health Dashboard to open the CMDB Health dashboard. In de-duplication-related cards generated by [IRE](https://www.servicenow.com/docs/O6apgKyfPddulwNGRUW2CA "When the identification process encounters duplicate CIs, it groups each set of duplicate CIs into a de-duplication task for review and remediation. A large number of duplicate CIs might be due to weak identification rules. You can configure the identification engine to reconcile duplicate CIs."), you can access the De-duplication dashboard and de-duplication libraries, to remediate de-duplication tasks in bulk. * Data attestation and life cycle approval tasks generated by the [CMDB Data Manager](https://www.servicenow.com/docs/o9cp2c7DEDKvzl96tTDJdg "CMDB Data Manager is a policy-driven framework for bulk management of CI life cycle operations such as deletion, archival, and attestation. The CMDB Data Manager is a comprehensive and integrated solution that scales to large CMDBs and copes with rapid changes in a cloud-based world."): In data attestation-related cards, such as Reassignment Requests and Unassigned Overdue cards, select View Tasks to drill down to the associated important tasks. {#cmdb-workspace-home-view__ul_c5w_yzj_w5b} Important actions are stored in the CMDB WS Imp Action Card Config \[sn_cmdb_ws_imp_action_card_config\] table that is accessible for editing only to users with the sn_cmdb_admin role. Authorized users can modify attributes of an important action such as Active and Filter conditions, but can't modify the Type, Persona, and Table attributes. * Important action cards show per the logged in user role, as specified in the CMDB WS Imp Action Card Config \[sn_cmdb_ws_imp_action_card_config\] table. * A card appears only if there is at least one record that meets the card's filter condition. * If you drill down a Health-related card and modify an associated CI, any resulting impact to health KPIs might appear only after the next cycle of the [CMDB Health dashboard jobs](https://www.servicenow.com/docs/EbwvlB70IeL8Y3To7lT1Xg "Enable and configure the CMDB Health Dashboard jobs that process CMDB Health tests, to start calculating CMDB Health scores for the completeness, compliance, correctness KPIs, associated metrics, and relationships."). {#cmdb-workspace-home-view__ul_rqb_11p_y5b}For information about managing the cards in the Important actions tile, see [Modify important actions on the Home view of CMDB Workspace](https://www.servicenow.com/docs/r7pjA~twmOYQQOnKunSZ8w "Modify the appearance order and other properties of the important action cards that appear on the Home view of the CMDB Workspace."). ## What's new {#cmdb-workspace-home-view__section_gz2_tqw_v5b} Accessible to: CMDB Admin, CMDB Editor, CMDB User. Counts of newly created CIs within a recent time interval. The New CIs total counts all CI types including applications, hardware, and application services, which also appear in separate cards in the tile. By default, historical data is aggregated for the Last 24 hours, which you can set to a different time interval such as Last 7 days. Select a card to drill down to a Performance Analytics KPI Details pane that shows the trend for the respective item. Counts in the What's new cards are based on the following tables:{#cmdb-workspace-home-view__table_fpd_cdk_w5b__entry__2} | Count | Table | |-|-| | New CIs | Configuration Item \[cmdb_ci\] | | New application | Application \[cmdb_ci_appl\] | | New hardware | Hardware \[cmdb_ci_hardware\] | | New application services | Application Service \[cmdb_ci_service_auto\] | [ ] {#cmdb-workspace-home-view__table_fpd_cdk_w5b} ## CI overview {#cmdb-workspace-home-view__section_hkk_2ln_x5b} The following tabs provide summaries about CIs: CI Summary : Accessible to: CMDB Admin, CMDB Editor, CMDB User (without tabs). A chart of all CIs in the CMDB, grouped by up to 20 CMDB groups. The CMDB groups in the chart are specified as groups of closely-related classes. On this chart, you can: * Select a bar to drill down to the classes in the group and their CIs. * Drill down a CI to show the CI form with a timeline, health overview, and several types of attributes such as key and discovery attributes. * Drill down a class to access the Create CI experience to create a new CI in the selected class. For more information about the Create CI experience which applies Identification and Reconciliation Engine (IRE) processes, see [Create a CI manually in CMDB Workspace](https://www.servicenow.com/docs/YAk27sg6LciWEC2rfViN4Q "Create a new CI in CMDB Workspace, while applying Identification and Reconciliation Engine (IRE) processes and other requirements for the CI's class. IRE identification rules enforce the new CI to be unique and to comply with other class requirements."). * Add custom class groups by creating [CMDB groups](https://www.servicenow.com/docs/cyVof7F3RnjvwFbD0nf43A#cmdb-groups "A CMDB group is a collection of CIs that lets you apply CI actions collectively to all the CIs that are members in the group.") with the following settings: * Group type is set to 'CMDB Workspace'. * Populated by encoded queries. {#cmdb-workspace-home-view__ul_ikk_2ln_x5b}Such custom class groups will appear after the next time that the CMDB Workspace -- Group and Encoded Query Counts scheduled jobs run and update the CMDB Workspace. {#cmdb-workspace-home-view__ul_llq_3wn_52c} Note: In systems with a very large number of CIs, for example a billion or more CIs, the set of queries that populate the CI Overview widget might run for an unreasonable length of time. In that case, you can choose to switch the default queries with a set of simpler queries that can handle such load and properly load the CI Overview widget. However, the results yielded from the simpler queries aren't as complete or accurate as the results of the original queries. A fundamental difference between the original and the simpler queries is that the simpler queries use only [Common Service Data Model (CSDM)](https://www.servicenow.com/docs/frlh215x4QlrobijDEUU5w "The CSDM is the data framework that admins should follow when they set up ServiceNow products and applications. The standards for defining configuration items (CIs) and relationships between CIs in the CMDB ensure that your data resides in the appropriate CMDB tables. The result is maximum value from ServiceNow AI Platform applications.") attributes for CI status (such as life_cycle_stage), while the default queries also use the legacy operational_status and status attributes. In an environment that hasn't migrated to CSDM, the simple queries yield fewer results. You can examine (read access only) the simple query in the Simple Condition column in the cmdb_group_contains_encoded_query table. To use the simpler set of queries, set the sn_cmdb_ws.ci_overview.enable_simple_condition system property to true (false by default). My CIs : Accessible to: CMDB Admin, CMDB Editor. A chart of Cls with Managed By Group being one of the groups you are a part of. CIs are grouped by up to 20 common class categories such as Applications, Devices, and Servers. If there are more than 20 classes to show, then all remaining classes are lumped into one additional bar on the chart. Select a class bar to drill down into the CIs for the class. Then drill down to a CI form with a timeline, health overview, and several types of attributes such as key and discovery attributes. Use the [sn_cmdb_ws.ci_overview.managed_by_me.enabled​](https://www.servicenow.com/docs/ObanXW2VTVYNHnh12L6Ruw "Several types of components are installed with the activation of the CMDB Workspace (sn_cmdb_ws) plugin, including properties, tables, user roles, and scheduled jobs.ServiceNow") property to show or hide this chart. Cloud vs Non-cloud resources : Charts showing counts and details for resources that are hosted on various cloud services versus those resources that aren't, with breakdown by key CI classes such as applications, databases, and datacenters. Resources can be deployed on cloud services such as the Microsoft Azure Cloud, or on the local instance or other non-cloud solutions. For some ongoing operations in the organization, it might be necessary to have those details that can be difficult to obtain. The following conditions must be met for the Cloud vs Non-cloud resources charts to appear and to show meaningful data: * The table Cloud Service Accounts \[cmdb_ci_cloud_service_account\] must exist. * The Logical Datacenter \[cmdb_ci_logical_datacenter\] table must contain at least one record for a cloud datacenter. * The Datacenter Types \[sn_cmdb_ws_datacenter_type\] table must contain at least one record for a datacenter that is classified as cloud storage in the organization. In the base system, this table is pre-populated with several records for common cloud services such as the Azure Datacenter \[cmdb_ci_azure_datacenter\] class. The chart calculates and shows data only for cloud services for which there's a record in the Datacenter Types \[sn_cmdb_ws_datacenter_type\] table. For details about adding datacenters in your organization, with the cloud or non-cloud classification, see [Configure datacenters for the Cloud vs Non-cloud resources chart](https://www.servicenow.com/docs/HrRSvBNwPev11oHvCzWCPQ "The Cloud vs Non-cloud resources chart in CMDB Workspace determines which CIs and application services are stored on a cloud and which aren't in the organization. In addition to base system classifications, you can add cloud versus non-cloud classifications that reflect specific datacenter deployments in the organization."). {#cmdb-workspace-home-view__ul_znp_qfz_5xb} The following cloud vs Non-cloud charts are available: * CI classes bar chart:Each bar in the CI classes chart represents a pair of a CI class and a storage type (cloud, non-cloud), such as the bar for Applications/Cloud. For each bar, there's a scheduled job that runs every 24 hours to collect and calculate the data for the bar. The running time depends on the amount and complexity of the data that a job collects, which can be different for each scheduled job. Also, the schedules of the jobs are staggered so that they don't all run at the same time and exhaust resources. For details about the class-specific criteria used for the chart calculations, see [Class-specific criteria for the Cloud vs Non-cloud resources chart](https://www.servicenow.com/docs/bg066O08_8xJglvqwYeFMw "The Cloud vs Non-cloud resources chart provides counts for several key classes. The chart uses different classes and relationship criteria for each class to determine which resources count as cloud and which count as non-cloud."). If there's a CI class/type pair that isn't important in the organization, you can exclude that pair from the CI classes chart. For more details, see [Configure CI classes for the Cloud vs Non-cloud resources chart](https://www.servicenow.com/docs/273exX~D8zFv1V~5ek0Qmw "Include or exclude pairs of CI Class/Type in the Cloud vs Non-cloud resources chart in CMDB Workspace."). On the CI classes chart, you can: * Select a bar to open the Cloud vs Non-cloud resources pane. Then, select either of the following tabs to drill down into further details for the bar: Cloud vs Non-cloud CIs : Shows a bar chart for CIs stored on a cloud service and those CIs that aren't, per CI class. For each CI class, select the cloud or the non-cloud bar to show the CIs that are associated with the selected bar, in a list view. You can then select a CI from the list to see its details. CI Classes by Cloud Providers : Pie charts per CI class with more granular details for those CIs that are hosted on cloud providers. Pie slices have randomly-selected colors, and they show a breakdown by cloud providers for various CI classes. For each pie, select a slice to show the CIs that are associated with the pie slice, in a list view. You can then select a CI from the list to see its details. * Select Latest updates to see updated status for the scheduled jobs that produce the data for the chart. Status is color-coded to indicate whether the job has completed successfully (green), or failed to complete (red). {#cmdb-workspace-home-view__ul_a4p_qfz_5xb} * Application Services pie chart: The Application Services pie chart uses the Service Configuration Item Associations \[svc_ci_assoc\] table and checks the cloud/non-cloud status of application service CIs in the CI classes chart. Application services in the Application Services pie chart are classified as follows: * Cloud: All of the CIs in the application service have been determined to be hosted on a cloud service. * Non-cloud: All of the CIs in the application service have been determined not to be hosted on a cloud service. * Hybrid: The application service contains a mixture of CIs where some are hosted and some aren't hosted on cloud services. * Unknown: The cloud/non-cloud classification couldn't be determined because some of the application service CIs aren't classified as cloud or non-cloud CIs. {#cmdb-workspace-home-view__ul_b4p_qfz_5xb} Note: Because classification of Application Services depends on the classification of CIs in the CI classes chart, there might be some discrepancy between the two charts. This can occur if an application service CI changed its cloud/non-cloud status, and the Application Services chart hasn't refreshed yet to reflect that change. Select the Application Services chart to access the list views of the associated application services, grouped by cloud/non-cloud classifications. From those list views, you can drill down to the [Dependency Views](https://www.servicenow.com/docs/kYTNzJ4rfjEB4TagyMVpew "ServiceNow Dependency Views graphically displays an infrastructure view for a configuration item (CI) and the application or business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to CIs related alerts, incidents, problems, changes, and services.") map for application services. {#cmdb-workspace-home-view__ul_e52_kgz_5xb} The scheduled jobs associated with the charts are set up with several hard-coded limits that if exceeded, result in failure conditions that are reflected in the job status. Timing out is set to two hours and the maximum number of records to collect is set to 500,000. If a job exceeds any of those limits, it's automatically stopped. A scheduled job that can't complete for 3 (default) consecutive days is automatically disabled for future runs. You can manage the disabling of scheduled jobs, in the following ways: * Modify the default number of consecutive days that are counted by adding the sn_cmdb_ws.insight.category.disable_after_failure system property to the System Properties \[sys_properties\] table and then setting its value. For more details, see [Add a system property](https://www.servicenow.com/docs/access?context=r_AvailableSystemProperties&version=xanadu&pubname=xanadu-platform-administration§ion=t_AddAPropertyUsingSysPropsList&ft:locale=en-US). * [Resume a disabled scheduled job](https://www.servicenow.com/docs/CTVe5Vc4yVNTgOkieiWHqQ "Reactivate a scheduled job to resume data collection for the Cloud vs Non-cloud resources chart in CMDB Workspace."). {#cmdb-workspace-home-view__ul_c4p_qfz_5xb} {#cmdb-workspace-home-view__table_jkk_2ln_x5b__entry__2} | UI activity | Additional requirements | |-|-| | * Mapped Application Service view * Application Service * Dynamic CI Group * Tag Based Service {#cmdb-workspace-home-view__ul_kkk_2ln_x5b} | app_service_user role | [ ] {#cmdb-workspace-home-view__table_jkk_2ln_x5b} ## My work {#cmdb-workspace-home-view__section_xbx_n5w_v5b} Accessible to: CMDB Admin, CMDB Editor, CMDB User. All open tasks from [CMDB Data Manager](https://www.servicenow.com/docs/o9cp2c7DEDKvzl96tTDJdg "CMDB Data Manager is a policy-driven framework for bulk management of CI life cycle operations such as deletion, archival, and attestation. The CMDB Data Manager is a comprehensive and integrated solution that scales to large CMDBs and copes with rapid changes in a cloud-based world.") that are assigned to you, or to an assigned group in the Managed by Group attribute which you are a member of. For CMDB Admins, also tasks that aren't assigned to anyone so that CMDB Admins can assign those unassigned tasks. Tasks can be, for example, attestation tasks and life cycle-related tasks. Select Open tasks and Overdue tasks to review and process the tasks. ## CMDB Health {#cmdb-workspace-home-view__section_svd_gfk_5qb} Accessible to: CMDB Admin, CMDB Editor, CMDB User. KPIs health scores calculated by CMDB Health for CIs. Select a percentage number for a KPI to navigate to the KPIs tile on the CMDB Health dashboard. For more information, see [CMDB Health](https://www.servicenow.com/docs/4qkACUIJcycL7mYwdE0vFg "Monitoring and maintaining the health of the CMDB is essential to an effective and continuous use of the product. Health indicators such as duplicate CIs, required CI fields, and audits are evaluated and aggregated into health scores at the class, health group, and service levels. CMDB Health also provides a framework for applying standardized CI remediation."), [CMDB Health KPIs and metrics](https://www.servicenow.com/docs/UsDeDzb6GGieHtty3VV1dw "CMDB Health calculates an aggregated score for three Key Performance Indicators (KPIs) which are correctness, compliance, and completeness, each further consisting of sub-metrics."). {#cmdb-workspace-home-view__table_plv_b34_mrb__entry__2} | UI activity | Additional requirements | |-|-| | CMDB Health | asset or itil role [Set up and configure CMDB Health](https://www.servicenow.com/docs/PCrj6gR8KpqLaoRaaovxlQ "Data collection for CMDB Health is highly configurable to reflect data health requirements and standards in your organization. Most importantly, the CMDB Health Dashboard jobs are disabled by default and health data isn't collected until you enable those jobs.") | [ ] {#cmdb-workspace-home-view__table_plv_b34_mrb} ## Quick links {#cmdb-workspace-home-view__section_h5g_jdk_5qb} A list of links to key CMDB dashboards and tools. You can [add a link](https://www.servicenow.com/docs/W~ylSs1U3DNwEM_k7HHFLw "For an immediate access to tools or data that you need, add your own quick link to the Home view of CMDB Workspace.") to the list of quick links that are available to you. * [Dependency Views](https://www.servicenow.com/docs/kYTNzJ4rfjEB4TagyMVpew "ServiceNow Dependency Views graphically displays an infrastructure view for a configuration item (CI) and the application or business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to CIs related alerts, incidents, problems, changes, and services."): Provides a graphic infrastructure view for a CI and any application or business services that it's part of and that it supports. * [Query Builder](https://www.servicenow.com/docs/7QLTrbVhLAwEN4IKv6ViLg "The CMDB Query Builder enables you to build complex infrastructure and service queries that span multiple CMDB classes, non-CMDB tables, and that involve many CIs that are connected by different relationships."): Easily build complex infrastructure and service queries, that span multiple CMDB classes, non-CMDB tables, and that can involve many CIs that are connected by different relationships. * [Data Manager](https://www.servicenow.com/docs/o9cp2c7DEDKvzl96tTDJdg "CMDB Data Manager is a policy-driven framework for bulk management of CI life cycle operations such as deletion, archival, and attestation. The CMDB Data Manager is a comprehensive and integrated solution that scales to large CMDBs and copes with rapid changes in a cloud-based world."): Centrally create, edit, review, publish, and track Data Manager policies and the tasks generated by the policies. * [CI Class List](https://www.servicenow.com/docs/access?context=list-menu&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US): List view of CMDB CIs grouped by common classes. * [Unified Map](https://www.servicenow.com/docs/rDdtDPnj~HUI7tZM99BJ4Q "The Unified Map feature displays a graphical hierarchical map of the CMDB — CIs and the connections between them. Unified Map combines some of the capabilities of Dependency Views and of Service Mapping into a single map experience."): Graphical map showing the hierarchy of CIs and the relationships between them, and application services. Directly from the map, you can access attributes of CIs and relationships, and related items such as changes, incidents, and problems for a CI. * [Health Dashboard](https://www.servicenow.com/docs/d~rVqeT~3S1qqe11KaYK2g "The CMDB Health Dashboard serves as a central location to view detailed health reports for your CMDB at a glance. Also, it provides functions to remediate issues that CMDB Health detected, to improve CMDB health."): View CMDB Health reports and configure the CMDB health KPIs and metrics that CIs are evaluated by in CMDB Health dashboards. * [Relationship Health Dashboard](https://www.servicenow.com/docs/a67QLdbJuhe9r9h5xMqQCw "View health scores for relationship health such as orphan, stale, and duplicate relationships, in the Relationship Health dashboard."): View the Relationship health dashboard with CMDB Health scores for CI relationship. * [Create CI](https://www.servicenow.com/docs/YAk27sg6LciWEC2rfViN4Q "Create a new CI in CMDB Workspace, while applying Identification and Reconciliation Engine (IRE) processes and other requirements for the CI's class. IRE identification rules enforce the new CI to be unique and to comply with other class requirements."): Create a new CI while enforcing Identification and Reconciliation Engine (IRE) processes and other requirements that result in a valid and unique CI. * [Data Certification Dashboard](https://www.servicenow.com/docs/mBEVfqxDoWNWmNOTUuceTg "Use the Data Certification Dashboard in CMDB Workspace as a central location to manage Data Certification instances and tasks, and to see counts, progress, state, and analytical insights. You can drill down past due certification tasks to examine and to reassign them, for example, so that they can be completed by an appropriate user."): View Data Certification instances, tasks and status such as past due certification tasks. Drill down to specific tasks to reassign them for faster resolution. {#cmdb-workspace-home-view__ul_gzc_b3n_ypb} {#cmdb-workspace-home-view__table_wks_yz3_krb__entry__3} | UI activity | Accessibility | Additional requirements | |-|-|-| | Dependency View | CMDB Admin, CMDB Editor, CMDB User | dependency_views role | | Query Builder | CMDB Admin, CMDB Editor, CMDB User | cmdb_query_builder_read role | | Data Manager | CMDB Admin | | | Add or edit a custom quick link | CMDB Admin, CMDB Editor, CMDB User | | [ ] {#cmdb-workspace-home-view__table_wks_yz3_krb} * **[Cloud vs Non-cloud resources](https://www.servicenow.com/docs/VpFv96D1_Zh3~uy9Mt3Uig)** The Cloud vs Non-cloud resources chart appears on the Home view in CMDB Workspace. *[\>]: and then