--- sourceDocument: Xanadu ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/servicenow-platform Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Explore CMDB Workspace # Explore CMDB Workspace {#ariaid-title1} * Release version: Xanadu * * Updated August 8, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Learn more about CMDB Workspace, its different views, and its benefits when using key CMDB features such as CMDB Health, CMDB Data Manager, and CMDB 360. ## CMDB Workspace overview {#exploring-cmdb-workspace__cf-exploring-parent-overview} The CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activity, and access various CMDB dashboards and tools to support tasks in your organization. ## General interaction and additional information {#exploring-cmdb-workspace__section_ww2_jt3_y5b} * CMDB Workspace leverages many [Performance Analytics](https://www.servicenow.com/docs/access?context=pa-overview&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US) capabilities and features, such as indicator sources. Throughout the CMDB Workspace views, you can select the various cards to drill down to Performance Analytics KPI Details panes that show trends for the associated data. On a KPI Details pane, you can modify different settings to change the scope of the data. You can also select Show Records to list the records associated with the chart. * Lists throughout the CMDB Workspace have a filter icon (![List filter definition.]()) that you can select to show the filter definition used for the list. * You can [open your Configurable Workspace experience in UI Builder](https://www.servicenow.com/docs/access?context=open-your-configurable-workspace-experience-in-ui-builder&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US) to access and edit your CMDB Workspace experience. * See [List of workspaces](https://www.servicenow.com/docs/access?context=list-of-workspaces&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US) for a list of all Workspaces that ServiceNow® provides. * CMDB Workspace doesn't support domain separation. {#exploring-cmdb-workspace__ul_p5m_kt3_y5b} ## CI details {#exploring-cmdb-workspace__section_ci_details_page} Depending on settings, when you drill down to CI details, those details appear in either of the following ways: CI Form : By default, the system property sn_cmdb_ws.explore_ci.record.enabled is set to true, enabling the experience of the CI Form feature for viewing CI details. Using CI Form, you're navigated to a centralized location with a comprehensive set of CI details organized by sections. Use the forms provided by CI Form to examine and edit CI attributes, relationships, tags, services and offerings, CMDB Health and CMDB 360 data associated with the CI, related lists, and activities. When updating CIs in CI Form, IRE rules are applied to avoid potential issues such as duplicate CIs. For more information, see: * [Components installed with CMDB Workspace](https://www.servicenow.com/docs/ObanXW2VTVYNHnh12L6Ruw "Several types of components are installed with the activation of the CMDB Workspace (sn_cmdb_ws) plugin, including properties, tables, user roles, and scheduled jobs.ServiceNow"): sn_cmdb_ws.explore_ci.record.enabled system property. * [Manage CI details in CI Form](https://www.servicenow.com/docs/V4IzTAVaFio45POpdjVznA "Use CI Form in CMDB Workspace or in another workspace, to view, edit, and manage a comprehensive set of details of a CI such as its attributes, related lists, and CMDB 360 records. When updating CIs, IRE rules are applied to avoid potential issues such as duplicate CIs. CI Form supports derivation of form configurations throughout the CMDB hierarchy."). {#exploring-cmdb-workspace__ul_elm_rct_1gc} CI details pane : If sn_cmdb_ws.explore_ci.record.enabled is set to false, then the CI details pane is used for viewing CI details. When you drill down to a CI record in CMDB Workspace views and pages, the following details for the CI appear: * CI Timeline - Last 14 days: A timeline of CI activities such as change requests. Note: A CI timeline in CMDB Workspace fails to load when the number of any of the following activities exceeds its threshold: * History: 200 * Incidents: 100 * Requests: 50 * Total Events: 200 {#exploring-cmdb-workspace__ul_v1l_gkt_kbc}Select the Open CI Timeline link in the error message to open the CI timeline in the base system, which shows activities for the CI, up to the specified threshold numbers. * CI Health: A summary of the health of the CI, showing related items such as critical incidents, incomplete attributes, and stale relationships for the CI. Role requirement: itil (for accessing incidents). * Details: CI attributes, grouped into categories such as Key attributes, Asset attributes, Discovery attributes, Operational attributes, and More attributes. Note: Use the CMDB - Workspace form view for a CI class to configure which attributes appear. * Activity: An activity stream to track what's changed in the CI record. * Infrastructure Relationships: List of the infrastructure CIs related to the CI. * Service Relationships: List of business applications, service offerings, and application services that the CI may be related to. {#exploring-cmdb-workspace__ul_xc1_lsn_1qb} On the CI details pane, you can: * Select Open Dependency View to open the [Dependency Views](https://www.servicenow.com/docs/kYTNzJ4rfjEB4TagyMVpew "ServiceNow Dependency Views graphically displays an infrastructure view for a configuration item (CI) and the application or business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to CIs related alerts, incidents, problems, changes, and services.") map and display a graphic infrastructure view of the specific CI record. * Select View CMDB 360 Data to show CMDB 360 details at the CI attribute level for the specific CI record. * Select Save to save any changes made to attributes for the CI record. * Select the More Actions icon (...) for additional functions: * Select Create Change to [create a new change request](https://www.servicenow.com/docs/access?context=t_CreateAChange&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) for the CI record. * Select Create Incident to [create a new incident](https://www.servicenow.com/docs/access?context=create-an-incident&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) for the CI record. * Select Delete to delete the CI record. {#exploring-cmdb-workspace__ul_kzx_251_bqb} {#exploring-cmdb-workspace__ul_vqq_y2w_1qb} {#exploring-cmdb-workspace__table_cxt_nn4_mrb__entry__2} | UI activity | Additional requirements | |-|-| | CI Details Accessible to: CMDB Admin, CMDB Editor, CMDB User | | | CI Health | itil | | Related Open Changes Accessible to: CMDB Admin, CMDB Editor, CMDB User | sn_change_read role | | Related Incidents Accessible to: CMDB Admin, CMDB Editor, CMDB User | sn_incident_read role | | Related Alerts Accessible to: CMDB Admin, CMDB Editor, CMDB User | Event Management (com.glideapp.itom.snac) plugin evt_mgmt_user role [Set up Event Management](https://www.servicenow.com/docs/access?context=c_EMConfiguration&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US) | | Related Application Services Accessible to: CMDB Admin, CMDB Editor, CMDB User | app_service_user role | | View CMDB 360 Data Accessible to: CMDB Admin, CMDB Editor, CMDB User | [Enable and configure CMDB 360](https://www.servicenow.com/docs/A4_kN~DXquehOP150uwhIQ#multisource-cmdb__section_enable_multisource_CMDB) | | Save Accessible to: CMDB Admin | | | More Actions/Delete Accessible to: CMDB Admin | | [ ] {#exploring-cmdb-workspace__table_cxt_nn4_mrb} ## Shared pages {#exploring-cmdb-workspace__section_rw4_kwz_nrb} For information about the shared pages, see the Dev site as follows: * [CI Service Relationships](https://developer.servicenow.com/dev.do#!/reference/now-experience/utah/now-components/ci%20service%20relationships/overview) * [CI Infrastructure Relationships](https://developer.servicenow.com/dev.do#!/reference/now-experience/utah/now-components/ci%20infrastructure%20relationships/overview) {#exploring-cmdb-workspace__ul_bnm_yj1_4rb} ## What to explore next {#exploring-cmdb-workspace__cf-exploring-parent-links} To learn more about configuring and using CMDB Workspace, see: * CMDB views: * [Home view in CMDB Workspace](https://www.servicenow.com/docs/uls7DCcOp8ADghq6ZVqFPg "Home view is the default view in CMDB Workspace. It shows important tasks that you should tend to, various counts for activities in CMDB such as new CIs, CMDB Health aggregations, and various charts. The Home view also provides several links with immediate access to key CMDB tools.") * [My Work view in CMDB Workspace](https://www.servicenow.com/docs/jl6VKBDRYzk3yiQ5uDiuAQ "Use the My Work view in CMDB Workspace to manage your tasks. Tasks in this view are related to data compliance such as attestation and certification tasks.") * [CMDB 360 view in CMDB Workspace](https://www.servicenow.com/docs/_wtor6kXNgzUmb4jPZG2IQ "The CMDB 360 dashboard provides aggregations and analysis of CMDB 360 data. CMDB 360 collects data about all the discovery sources reporting attribute values for CIs. Use the CMDB 360 view in CMDB Workspace to track activities and identify potential issues of discovery sources. You can also create your own queries and associated schedules and reports to explore CMDB 360 data.") * [Insights view in CMDB Workspace](https://www.servicenow.com/docs/~3RVvA73ckmKDq1vrY9GlQ "Use the Insights view in CMDB Workspace to see and increase the level of adoption of key CMDB features and application services to improve the overall health of the CMDB. Explore how tools and features can maximize the health and efficiency of your CMDB and use direct links to install and start using features immediately.") * [Management view in CMDB Workspace](https://www.servicenow.com/docs/GLuGcKL5UFzylxe0LYOyGQ "The Management view provides CMDB Admins with quick access to key management tools and deep insights into CMDB health and activities. The view provides and details such as duplicate CIs and recent activities in the CMDB.") {#exploring-cmdb-workspace__ul_gnz_jmg_3cc} * [Configure CMDB Workspace](https://www.servicenow.com/docs/rV3zn0wYBM74W_BaH17gKQ "Plan and configure your implementation of CMDB Workspace.") * [Resume a disabled scheduled job for the Cloud vs Non-cloud resources chart](https://www.servicenow.com/docs/CTVe5Vc4yVNTgOkieiWHqQ "Reactivate a scheduled job to resume data collection for the Cloud vs Non-cloud resources chart in CMDB Workspace.") * [Edit a related table from CMDB performance insights](https://www.servicenow.com/docs/9krNvoni7b89EEeuDh1wcg "Edit a related table on the Related Entries [cmdb_related_entry] table directly from the CMDB performance insights tool in the CMDB Workspace Insights view. Update the related table to correctly reference another CI in the Referenced field when a reference is missing from the related table.") * [Edit a scheduled data import from CMDB performance insights](https://www.servicenow.com/docs/tDRm8MA36Bh3AVqkWr4Aqg "Edit a scheduled data import directly from CMDB performance insights for your Service Graph Connectors. Consider enabling Concurrent Import with a custom size partition to split incoming data into multiple import sets and transform the import sets concurrently to reduce processing time.") * [Components installed with CMDB Workspace](https://www.servicenow.com/docs/ObanXW2VTVYNHnh12L6Ruw "Several types of components are installed with the activation of the CMDB Workspace (sn_cmdb_ws) plugin, including properties, tables, user roles, and scheduled jobs.ServiceNow") {#exploring-cmdb-workspace__ul_ysh_y1f_3cc} * **[Home view in CMDB Workspace](https://www.servicenow.com/docs/uls7DCcOp8ADghq6ZVqFPg)** Home view is the default view in CMDB Workspace. It shows important tasks that you should tend to, various counts for activities in CMDB such as new CIs, CMDB Health aggregations, and various charts. The Home view also provides several links with immediate access to key CMDB tools. * **[My Work view in CMDB Workspace](https://www.servicenow.com/docs/jl6VKBDRYzk3yiQ5uDiuAQ)** Use the My Work view in CMDB Workspace to manage your tasks. Tasks in this view are related to data compliance such as attestation and certification tasks. * **[CMDB 360 view in CMDB Workspace](https://www.servicenow.com/docs/_wtor6kXNgzUmb4jPZG2IQ)** The CMDB 360 dashboard provides aggregations and analysis of CMDB 360 data. CMDB 360 collects data about all the discovery sources reporting attribute values for CIs. Use the CMDB 360 view in CMDB Workspace to track activities and identify potential issues of discovery sources. You can also create your own queries and associated schedules and reports to explore CMDB 360 data. * **[Insights view in CMDB Workspace](https://www.servicenow.com/docs/~3RVvA73ckmKDq1vrY9GlQ)** Use the Insights view in CMDB Workspace to see and increase the level of adoption of key CMDB features and application services to improve the overall health of the CMDB. Explore how tools and features can maximize the health and efficiency of your CMDB and use direct links to install and start using features immediately. * **[Management view in CMDB Workspace](https://www.servicenow.com/docs/GLuGcKL5UFzylxe0LYOyGQ)** The Management view provides CMDB Admins with quick access to key management tools and deep insights into CMDB health and activities. The view provides and details such as duplicate CIs and recent activities in the CMDB. * **[Configuration identifiers framework](https://www.servicenow.com/docs/IkxbvIi9W8QQOyEafipeSQ)** Configuration identifiers provide a framework that lets you customize some behaviors of a CMDB Workspace feature, enabling different settings for that feature, on different workspaces. Most importantly, you can use this customization framework when integrating a CMDB Workspace feature into another workspace.