--- sourceDocument: Xanadu ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/servicenow-platform Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Exploring Now Assist for Configuration Management Database (CMDB) # Exploring Now Assist for Configuration Management Database (CMDB) {#ariaid-title1} * Release version: Xanadu * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read With the Now Assist for Configuration Management Database (CMDB) application, you can use generative AI to summarize the discovery and ownership details and related information for a configuration item (CI). Now Assist for CMDB can also generate step-by-step guidance to help you remediate duplicate CIs. ## Supporting information for Now Assist for CMDB {#now-assist-cmdb-exploring__section_dw5_wfw_2dc} Now Assist for CMDB is supported starting with Xanadu patch 3. Now Assist for SGC supports the following LLM models: * Gemini * Claude {#now-assist-cmdb-exploring__ul_bzk_nht_y2c} ## Now Assist for CMDB overview {#now-assist-cmdb-exploring__cf-exploring-parent-overview} Now Assist for CMDB provides the following skills: CI summarization skill : View a concise summary of key configuration item (CI) data directly on a CI form, in the workspace, or from any list. The summary can include discovery and class details, associated business services, security vulnerabilities, and related records like incidents, alerts, problems, and change requests. Summary information is useful while working in applications such as Incident Management, Change Management, and Event Management. The summary includes discovery (most recent discovery and last discovered time), ownership, and key related items, such as open incidents, alerts, problems, upcoming change requests, and security vulnerabilities. Additionally, the summary lists the service instances that the CI is part of. Manage duplicate CIs skill : Duplicate CIs interfere with the integrity, reliability, and general health of CMDB. Resolve deduplication tasks with support from Now Assist. CMDB administrators follow step-by-step guidance to perform remediation, and can preview remediation results before applying a template. The manage duplicate CIs skill accelerates the work that you normally perform manually. In this example, the manage duplicate CIs skill presents a list of classes with duplicate CIs and suggests possible actions. You can select an option or enter the action text in your own words: * Review deduplication tasks, create deduplication templates, assign tasks to templates, and run the templates. * Preview the results of applying a deduplication template before you decide to apply it. * Identify the root cause of duplications so that you can review the groups of deduplication tasks that share a common cause and possibly avoid the issue in the future. {#now-assist-cmdb-exploring__ul_ysm_rs2_5cc} ## Service Graph Connector diagnosis {#now-assist-cmdb-exploring__section_hdb_4gx_x2c} Service Graph Connectors are integrations that facilitate data ingestion from third-party sources into the CMDB. Errors in Service Graph Connectors can disrupt the flow of configuration item (CI) data resulting in inconsistencies between the actual state of CIs and their CMDB records. The Service Graph Connector diagnosis skill automates error diagnosis and recommendation generation, enabling CMDB installation administrators to identify and resolve the issues. This automation reduces manual effort and saves time in debugging Service Graph Connectors issues. To learn more, see [Use Now Assist to diagnose a Service Graph Connector issue](https://www.servicenow.com/docs/iGW0KrVZg358fSUysIGcwg "Diagnose a failed import set that is associated with a Service Graph Connector to get a summary of errors and recommendations for resolving the issues."). ## Learn more {#now-assist-cmdb-exploring__section_ghj_p1b_ldc} * Learn about the deduplication process in CMDB Workspace. For more information, see [Learn about the deduplication process in CMDB workspace](https://www.servicenow.com/docs/jhozfmZSoz0zUUgKBSfq1A "Create libraries of de-duplication templates in CMDB Workspace, to remediate de-duplication tasks in a consistent manner, and in bulk. De-duplication templates are pre-configured with all necessary settings for remediating duplicate CIs in de-duplication tasks, per class."). * Learn how IRE detects duplicate CIs and creates deduplication tasks. For more information, see [Learn how IRE detects duplicate CIs and creates deduplication tasks](https://www.servicenow.com/docs/O6apgKyfPddulwNGRUW2CA "When the identification process encounters duplicate CIs, it groups each set of duplicate CIs into a de-duplication task for review and remediation. A large number of duplicate CIs might be due to weak identification rules. You can configure the identification engine to reconcile duplicate CIs."). * Learn how CMDB Health uses the duplicate metric to track duplicate CIs. For more information, see [Learn how CMDB Health uses the duplicate metric to track duplicate CIs](https://www.servicenow.com/docs/UsDeDzb6GGieHtty3VV1dw "CMDB Health calculates an aggregated score for three Key Performance Indicators (KPIs) which are correctness, compliance, and completeness, each further consisting of sub-metrics."). * Learn how to manage and remediate deduplication tasks by using deduplication templates in CMDB Workspace. For more information, see [Learn how to manage and remediate deduplication tasks by using deduplication templates in CMDB Workspace](https://www.servicenow.com/docs/TVhDEw0vDF9wAMJKNkGBPg "When the instance encounters duplicate CIs during identification and reconciliation (IRE), it groups each set of duplicate CIs into a de-duplication task for review and remediation."). {#now-assist-cmdb-exploring__ul_ckl_5wy_tcc} **Related concepts** * [Getting started with Service Graph Connectors](https://www.servicenow.com/docs/odDGCQdc~5YyQZN4pc48sQ "Service Graph Connectors, including API Service Graph Connectors, are predefined integrations that ingest third-party data and API data into the Configuration Management Database (CMDB) from various domains, such as security, servers, software or monitoring, Internet of Things (IoT), and cloud.")