---
sourceDocument: Xanadu ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/servicenow-platform

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Explore

# Exploring the CSDM framework {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

See how the CSDM framework ensures that your data resides in the appropriate CMDB tables for maximum value from your ServiceNow AI Platform applications.

## CSDM overview {#csdm-content-frame-exploring__section_dqz_fp4_swb}

The CSDM is the data framework that admins should follow when they set up ServiceNow products and applications. The standards for defining configuration items (CIs) and relationships between CIs in the CMDB ensure that your data resides in the appropriate CMDB tables. The result is maximum value from ServiceNow AI Platform applications.

[Join the ServiceNow CSDM Community to learn more.](https://www.servicenow.com/community/csdm/ct-p/common-service-data-model-csdm)

## Definitions of CSDM terms {#csdm-content-frame-exploring__section_iqj_5yt_2xb}

See [CSDM terms](https://www.servicenow.com/docs/qX~bOXG7Mm~QFYI7SZVbaQ "Most ServiceNow products and ServiceNow AI Platform applications align closely with the Common Service Data Model. This table defines terms as they are used across the ServiceNow AI Platform.").

## CSDM conceptual model {#csdm-content-frame-exploring__section_eqz_fp4_swb}

This illustration identifies each CSDM domain and the several roles and user types that work together to manage your ServiceNow applications and services. Each domain is associated with one or more products, services, or service types.

See [Common Service Data Model --- conceptual model](https://www.servicenow.com/docs/ntKROM0CuE8OVwnQPm8VXw "The CSDM is the data framework that admins should follow when they set up ServiceNow products and applications. The standards for defining configuration items (CIs) and relationships between CIs in the CMDB ensure that your data resides in the appropriate CMDB tables. The result is maximum value from ServiceNow AI Platform applications.") for a full description.

## CSDM benefits {#csdm-content-frame-exploring__section_hqz_fp4_swb}

{#csdm-content-frame-exploring__table_iqz_fp4_swb__entry__2}

| Benefit | Value and associated features |
|-|-|
| Rationalization --- Determine how well an enterprise application is performing | Identify insights from operational activities related to services (visualize aggregated information across all your services and supporting operations). Application Portfolio Management (APM) and IT Business Management (ITBM) |
| Outage reduction --- Identify affected business services quickly | Prioritize critical events based on service-related information. IT Service Management (ITSM) and Event Management |
| Reporting --- Consistent and reliable information about your services and digital products | Understand Services, their makeup and accountabilities. IT Service Management (ITSM) |
| Alignment --- Align business processes to reduce risk and assure compliance | Understand Service Health (availability, CSAT, Performance, Vulnerabilities, IPC stats) Governance, Risk, and Compliance (GRC) |
[ ]

{#csdm-content-frame-exploring__table_iqz_fp4_swb}

## CSDM videos in the ServiceNow Community {#csdm-content-frame-exploring__section_d13_nlx_mwb}

[Playlist of all CSDM videos](https://www.youtube.com/playlist?list=PLkGSnjw5y2U7QNr9jL6TAgwQvYBI_LEtK)
* **[Common Service Data Model --- conceptual model](https://www.servicenow.com/docs/ntKROM0CuE8OVwnQPm8VXw)**   
  The CSDM is the data framework that admins should follow when they set up ServiceNow products and applications. The standards for defining configuration items (CIs) and relationships between CIs in the CMDB ensure that your data resides in the appropriate CMDB tables. The result is maximum value from ServiceNow AI Platform applications.