---
sourceDocument: Xanadu ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/servicenow-platform

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Knowledge subscriptions

# Knowledge subscriptions {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Subscribe to knowledge bases and knowledge articles to receive email notifications about
new articles and article revisions or comments.

* Subscribed to a knowledge base:
  * Knowledge base owners are auto-subscribed to all articles in the knowledge bases they own. They receive email notifications when new articles are created or revised (published) in the knowledge base.
  * Users who subscribe to a knowledge base receive email notifications when new articles are created in the knowledge base or if the existing articles are revised (published).
* Subscribed to a knowledge article:
  * Knowledge authors are auto-subscribed to the articles they create. They receive email notifications when the articles they created are checked out or revised (published) by other authors, and if the articles receive user comments.
  * Users who subscribe to an article receive email notifications when the article is revised (published).

Users can set their Knowledge notification preferences using System Settings. For more information, see [Managing email notifications in Knowledge Management](https://www.servicenow.com/docs/EDaAmMr0gCVa5XGKoKjcrw "Reminders enable relevant users to review knowledge articles and complete tasks associated with them.")
and [Set knowledge notification preferences](https://www.servicenow.com/docs/PNa0j1_x2ex7tzgPqTzxRg "Set notification preferences for knowledge bases and knowledge articles.").

The knowledge subscription feature is available for both the Knowledge Management v3 user
interface and the Knowledge Management Service Portal.

If the article versioning feature is enabled, the following notifications are also sent:

* An article is checked out
* An article is revised
* A new version of an article is published

## Activation information {#knowledge-article-subscriptions__section_u1b_wrg_3mb}

The knowledge subscriptions feature requires the Knowledge Management Advanced plugin
(com.snc.knowledge_advanced). For more information, see [Configure knowledge subscriptions](https://www.servicenow.com/docs/1PpErGPtyZK3jy4JiGcKHQ "Configure knowledge subscriptions by activating the Knowledge Management Advanced plugin and setting the subscription properties.").
**Related concepts**   

* [Use knowledge subscriptions](https://www.servicenow.com/docs/jWao5i~kP2T8kwzWIRQzLw "Use knowledge subscriptions to receive email notifications about new articles and article revisions or comments.")
* [Knowledge article version numbers](https://www.servicenow.com/docs/y5whodai7ITp6kDHaUs49A "Knowledge article version numbers follow a specific pattern. Increments to the version number depend on the revision type.")
* [Article versioning](https://www.servicenow.com/docs/iPdeDBydantEsY7eAba2bg "Use the Knowledge Management article versioning feature to create and maintain multiple versions of a knowledge article.")