---
sourceDocument: Xanadu ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/servicenow-platform

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Knowledge Management roles

# Knowledge Management roles {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Certain roles are required to use Knowledge Management functionality.
Note:  
The user criteria determine the access to knowledge articles. For more information, see [Managing access to knowledge bases and knowledge articles](https://www.servicenow.com/docs/bUMjgjBN4E2Pto0Hw6JCqg "Determine whether certain users or categories of users can access knowledge bases and knowledge articles by controlling contribute and read access.").

The kcs_candidate, kcs_contributor, and kcs_publisher roles also include the knowledge role.
For more information about these KCS-related roles, see [KCS v6 Practices Guide](https://library.serviceinnovation.org/KCS/KCS_v6/KCS_v6_Practices_Guide).

## Knowledge \[knowledge\] {#ariaid-title2}

Users with the knowledge role can contribute to the default knowledge base and access the Knowledge application menu. The knowledge role is a fulfiller role and not a requester role. Requesters can view, comment, and give
feedback to the knowledge articles. However, a requester cannot create or edit articles.

### Contains Roles {#knowledge-management-roles-1__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#knowledge-management-roles-1__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#knowledge-management-roles-1__section-feature-role-considerations}

None.

## Knowledge manager \[knowledge_manager\] {#ariaid-title3}

Knowledge managers perform administrative functions for the knowledge bases they manage defining categories, pinning important articles, and approving changes to articles. Users selected as managers of a knowledge base receive
this role automatically. Knowledge role comes as a subordinate role.

### Contains Roles {#knowledge-management-roles-2__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#knowledge-management-roles-2__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#knowledge-management-roles-2__section-feature-role-considerations}

None.

## Knowledge administrator \[knowledge_admin\] {#ariaid-title4}

Knowledge administrator can perform all the administrative tasks associated with maintaining the Knowledge Management system. User selected as a knowledge admin can make changes to all the knowledge bases except the scoped
knowledge base. Knowledge role comes as a subordinate role.

### Contains Roles {#knowledge-management-roles-3__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#knowledge-management-roles-3__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#knowledge-management-roles-3__section-feature-role-considerations}

None.

## Knowledge coach \[knowledge_coach\] {#ariaid-title5}

Knowledge coaches can perform Article Quality Index (AQI) surveys on articles, write, edit and review knowledge articles, and coach the team on best practices. Knowledge role comes as a subordinate role.

### Contains Roles {#knowledge-management-roles-4__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#knowledge-management-roles-4__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#knowledge-management-roles-4__section-feature-role-considerations}

Note:  
Avoid granting an admin role when more specialized roles are available.

## Knowledge domain expert \[knowledge_domain_expert\] {#ariaid-title6}

Knowledge domain experts perform AQI surveys on articles and can write, edit and review knowledge management articles. A knowledge domain expert keeps track of the health of knowledge base. Knowledge role comes as a subordinate
role.

### Contains Roles {#knowledge-management-roles-5__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#knowledge-management-roles-5__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#knowledge-management-roles-5__section-feature-role-considerations}

None.

## Administrator \[admin\] {#ariaid-title7}

Administrators can configure knowledge workflows, set knowledge properties, and manage knowledge forms and dashboards.

### Contains Roles {#knowledge-management-roles-6__section-feature-role-contains-roles}

List of roles contained within the role.  
* sn_templated_snip.template_snippet_admin
* sn_employee.admin
* taxonomy_admin
* sn_ace.ace_user
{#knowledge-management-roles-6__ul_mmm_wpv_pxb}

### Groups {#knowledge-management-roles-6__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#knowledge-management-roles-6__section-feature-role-considerations}

Note:  
Avoid granting an admin role when more specialized roles are available.

## Knowledge group manager \[knowledge_group_manager\] {#ariaid-title8}

Knowledge group managers can add or remove members in ownership groups managed by them. They cannot
change the manager assigned in their groups. The manager can only be reassigned by the knowledge administrator. Knowledge group managers are assigned feedback tasks by default. They can reassign tasks to another group member, or group
members can assign a feedback task to themselves. Knowledge_group_member role comes as a subordinate role.

### Contains Roles {#knowledge-management-roles-7__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#knowledge-management-roles-7__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#knowledge-management-roles-7__section-feature-role-considerations}

None.

## Knowledge group member \[knowledge_group_member\] {#ariaid-title9}

Knowledge group members are part of an ownership group that can be associated to knowledge articles. They can approve knowledge articles, assign feedback tasks to themselves and work on them as well as edit any knowledge
articles that their ownership group is assigned to. Knowledge role comes as a subordinate role.

### Contains Roles {#knowledge-management-roles-8__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#knowledge-management-roles-8__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#knowledge-management-roles-8__section-feature-role-considerations}

None.

## KCS candidate \[kcs_candidate\] {#ariaid-title10}

Knowledge-Centered Service (KCS) candidates understand the basics of Knowledge-Centered Service (KCS). Knowledge role comes as a subordinate role.

### Contains Roles {#knowledge-management-roles-9__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#knowledge-management-roles-9__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#knowledge-management-roles-9__section-feature-role-considerations}

None.

## KCS contributor \[kcs_contributor\] {#ariaid-title11}

Knowledge-Centered Service (KCS) contributors can create or validate knowledge articles in their product areas without being reviewed by a knowledge coach. They may also author and approve articles for broad audience
visibility. Knowledge role comes as a subordinate role.

### Contains Roles {#knowledge-management-roles-10__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#knowledge-management-roles-10__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#knowledge-management-roles-10__section-feature-role-considerations}

None.

## KCS publisher \[kcs_publisher\] {#ariaid-title12}

Knowledge-Centered Service (KCS) publishers are authors who are well versed in KCS standards and create more external-facing articles. Knowledge role comes as a subordinate role.

### Contains Roles {#knowledge-management-roles-11__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#knowledge-management-roles-11__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#knowledge-management-roles-11__section-feature-role-considerations}

None.