--- sourceDocument: Xanadu ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/servicenow-platform Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Activate the Knowledge Management Advanced plugin # Activate the Knowledge Management Advanced plugin {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management.{#activate-knowledge-advanced-plugin__ActKMAdvPlugin} ## Before you begin Role required: admin ## About this task The Knowledge Management Advanced plugin includes feature code and demo data. The Knowledge Management Advanced Installer plugin (com.snc.knowledge_advanced.installer) is used to activate the Knowledge Management Advanced plugin. Starting with the Xanadu release, the Knowledge Management Advanced plugin is automatically activated for new customers. Note: The Knowledge Management Advanced plugin isn't automatically activated with the Knowledge Management v3 application. The Knowledge Management Advanced Installer plugin performs two validation steps prior to activation. * Determines whether there are any active Knowledge Management v2 knowledge bases. * Determines whether there's a unique database index on the Number field. If a unique constraint has been added to the Number field, the plugin activation fails. Resolve this issue by following the instructions in the [Installation of the Knowledge Management Advanced Plugin fails if unique index already exists in article number \[KB0634959\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0634959) article in the Now Support Knowledge Base. {#activate-knowledge-advanced-plugin__ul_dtq_tbf_3db} Note: Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in a future release. It is replaced by the Knowledge Management Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers beginning with the Madrid release. For more information about the new experience, see [Knowledge Management Service Portal homepage features](https://www.servicenow.com/docs/Yzqf8RnPmYe4RnVCVu7Ozg "The Knowledge Management Service Portal homepage displays knowledge articles organized by knowledge base and category, as well as featured content and popular articles. Learn how to navigate the homepage to search for and find useful and relevant information quickly."). The Knowledge Management Advanced plugin activates the following features: * [Article versioning](https://www.servicenow.com/docs/iPdeDBydantEsY7eAba2bg "Use the Knowledge Management article versioning feature to create and maintain multiple versions of a knowledge article.") * [Article subscriptions](https://www.servicenow.com/docs/0MOgBSkxITi9oj371s_hdw "Subscribe to knowledge bases and knowledge articles to receive email notifications about new articles and article revisions or comments.") * [Article quality index](https://www.servicenow.com/docs/Ar~CyTDOVUkJua5fad405A "Assess the quality of knowledge articles with the article quality index (AQI). The AQI helps maintain consistent quality of knowledge articles attached to a knowledge base where articles are written by various authors.") * [Article templates](https://www.servicenow.com/docs/AIm1mrsH56iTWOT1XMG2_w "Article templates have pre-defined fields structured in a specific order. These templates help create a consistent structure for knowledge articles.") * [Ownership groups](https://www.servicenow.com/docs/ZR41M16NE3MWpPgq7QTKFw "Configure ownership groups and associate them with knowledge articles to maintain article quality, manage approvals, and for timely resolution of feedback.") * [In context article creation](https://www.servicenow.com/docs/61FNC7OKVf2drGD1EBzK4A "You can enable authors to reuse information in a case by copying case details into an article template. Use the pre-defined customer service source case table to article template target table configuration or create custom configurations between the two tables to copy information from a case to an article.") * [Translation management](https://www.servicenow.com/docs/E20_ctMl8cJq5dRndi5Kng "Knowledge articles are authored and published in many languages and translating these articles to languages other than the language they are authored in requires creating translation tasks. Translation management enables you to manage these translation tasks.") {#activate-knowledge-advanced-plugin__ul_jd3_35t_c2c} Demo data is included as part of the Knowledge Management Advanced plugin. If the validation step performed by the Knowledge Management Advanced Installer plugin completes successfully, the Knowledge Management Advanced plugin is activated automatically. However, the demo data isn't included in this activation. To load the demo data, go to the Knowledge Management Advanced plugin page, select the Load Demo Data Only related link, and then select OK. ## Procedure 1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-knowledge-advanced-plugin__find-plugins-cmd} {#activate-knowledge-advanced-plugin__navigate-application} 2. Find the plugin using the filter criteria and search bar. You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.{#activate-knowledge-advanced-plugin__p_cb1_nfg_h1c} {#activate-knowledge-advanced-plugin__find-plugin-cmd} {#activate-knowledge-advanced-plugin__find-plugin} 3. Select Install to start the installation process. Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \. You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US). {#activate-knowledge-advanced-plugin__activate-plugin} {#activate-knowledge-advanced-plugin__activate-plugin}{#activate-knowledge-advanced-plugin__steps_rfx_bf1_2t} *[\>]: and then