---
sourceDocument: Xanadu ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/servicenow-platform

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create an application service

# Create an application service {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read

Create an application
service to adhere to CSDM standards and to
standardize the organization, maintenance, and monitoring of services in your
organization.

## Before you begin

Role required: Depending on the population method used:

* Dynamic CI Group: app_service_admin
* Manual: app_service_admin
* Dynamic Service: app_service_admin
* Top Down Discovery: sm_admin
* Tags: sm_admin
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## About this task

An
application service is a set of interconnected applications and hosts which are configured to offera service to the organization. Application services can be internal, like an organization's email system, or customer-facing,
like an organization's website.

An application
service has an entry point,
which lets users access the application
service. If you are at the planning stage
and do not know what the entry points are for an application
service, you can create the application
service without entry points. Such an application service is referred to as an empty application
service, to which you can add entry points
at any later time.

All application services created in the Application Service wizard, are set with the application service service classification.

Service Mapping, if activated, can automatically discover and map application services as described in [Application service mapping](https://www.servicenow.com/docs/access?context=c_DefineMapBusinessServices&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US). A discovered application
service contains the CIs and the connections
between them that Service Mapping discovered and mapped.

You can also create an application service by using the [createOrUpdateService - POST](https://www.servicenow.com/docs/access?context=application-service-api&version=xanadu&pubname=xanadu-api-reference&ft:locale=en-US) REST API.

## Procedure

1. Navigate to AllCSDMManage Technical ServicesApplication Service.
2. In the Application Services list view, click New to open the Application Service wizard.
3. In the Provide Basic Details tab:
   1. Fill out the fields for Basic Details.  
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      | Field | Description |
      |-|-|
      | Number | Pre-populated unique ID for the application service. |
      | Name | Unique application service name which is not in use by any other type of application service. Use self-explanatory names such as <kbd class="ph userinput">mailing service</kbd> or <kbd class="ph userinput">printing service</kbd>. |
      | Environment | The environment of the offering such as production, development, or test, as identified by some service offerings. Used by Incident Management and Change Management. |
      | Version | The application service configuration version. |
      | Model ID | A product model such as a software model where end of life data is stored. |
      | Operational Status | Operational status of the application service, such as Ready or Retired. |
      | Support Group | Used by Incident Management as the group managing the contract covering the asset. |
      | Change Group | Used by ITSM for routing of change and change-related tasks. |
      | Managed By Group | Group responsible for managing the data. |
      | Owned By | User who is familiar with the infrastructure and applications making up the service. This user is the application service Subject Matter Expert (SME) who provides information necessary for a successful creation of an application service. If the owner name is not listed, create a user with the sm_app_owner role, as the owner. Alternatively, you can choose a user with the sm_admin role. |
      [ ]

      {#create-it-services__table_gtd_cxq_zkb}  
      Note:  
      See [Teams related list](https://www.servicenow.com/docs/JzRPu_76ee7oqok~jEXzBQ "Related lists in CI records display additional components contained by that CI, such as disk drives on a server and the rules that control the behavior of a network router.") for details about the automatic synchronization between the assignment group fields and the Teams related list.
   2. In the Set Relationships section, add relationships between the application service and other components in the CSDM domain.
   3. Click the Business Application, Technical Service Offering, Business Service Offering, or the Parent Application Service tab, and add items to the respective Selected list.  
      * The technical service offering list includes records in the Service Offering \[service_offering\] table, in which the Service classification attribute is Technical Service.
      * The business service offering list includes records in the Service Offering \[service_offering\] table, in which the Service classification attribute is Business Service.
      * The parent application service list includes application service records from the Application Service \[cmdb_ci_service_auto\] table. Adding a parent application service relationship creates hierarchies and dependencies of application services in deployments such as:
        * Platform host and platform application deployments
        * Micro service deployments in which one or more micro services identified as an application service, is part of a larger application service deployment
        * Shared technical service dependencies
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   4. Click Next.

   {#create-it-services__substeps_ntb_5v2_1lb}  
   For information about CSDM relationships, see [CI relationships in the CSDM](https://www.servicenow.com/docs/1_ixktbvgfa3wt70Z5VlsQ "For configuration management to be most effective, establish relationships between the objects and configuration items (CIs) in the conceptual CSDM.").

   Also, some fields and relationships are noted as required on the page. To change
   which fields and which relationships are required, see [Modify the attributes and relationships required for application services](https://www.servicenow.com/docs/P_htWod468y7QsX2I3TlaQ "Modify the lists of attributes and relationships that are required when creating application services.").
4. On the Populate the Application Service tab:  
   1. Click Choose a Method or click Next to skip selecting a service population method.
   2. On the Choose a Method page, select a Service Population Method, and then follow the respective link to complete the specific population method:  
      * Top Down Discovery: [Populate application services using top-down discovery](https://www.servicenow.com/docs/4OqjDaWAnXoL3HJtwFC8IQ "Use top-down discovery to populate an application service. This discovery method deploys discovery patterns to find configuration items (CIs) belonging to the service and connections between these CIs. Pattern-based discovery creates precise and complete application services that reliably represent the service-aware view of your organization's IT infrastructure.")
      * Dynamic CI Group: [Populate
        an application service using the Dynamic CI Group
        method](https://www.servicenow.com/docs/rQbD5myq1SSPhRlZi3skAQ "The Dynamic CI Group method for populating an application service, automatically generates a dynamic CI group. The members of the CMDB group that the dynamic CI group is based on, populates the application service. The application service continuously synchronizes with the CMDB group to reflect any changes in membership in the CMDB group.").
      * Tags: [Populate application services using tags](https://www.servicenow.com/docs/~vhKwD__AtDV9rx7FZforQ "Use tags that help categorize and organize configuration items (CIs) in your organization to populate an service instance. Tag-based mapping doesn't require configuring credentials or providing users with elevated rights. Tag-based population method requires the Service Mapping feature of ITOM Visibility.")
      * Manual: [Populate an application service using the Manual method](https://www.servicenow.com/docs/3nfkDkFz0S5lViS33cIcmA "The Manual method for populating an application service, is based on selecting an entry point CI, which lets users access the application service. To populate the application service, you then manually add CIs to the new application service.")
      * Dynamic Service: [Populate
        an application service using the Dynamic Service
        method](https://www.servicenow.com/docs/UUPlZGdK6jD~HLzWncSHXw "The Dynamic Service method for populating an application service generates a dynamic application service. A dynamic application service automatically updates to reflect any changes to CI relationships in the CMDB CI Relationship [cmdb_rel_ci] table.")

      {#create-it-services__ul_p52_p4h_blb}  
      Note:  
      The Top Down Discovery and the Tags options are available only if Service Mapping is installed.
   3. To add another method to populate the application service, click Add Method on the Service Population Methods page.  
      Or, click Next.
      * You can add any combination of the Top Down Discovery and the Manual methods. However, if you select the Dynamic CI Group, Tags, or the Dynamic Service method, the Add Method button is grayed out and you cannot add additional methods.
      * You can click a card for a Converted Business Service method to see details about the service conversion, such as the conversion type. For more information, see [Convert business services to application services](https://www.servicenow.com/docs/XTMBk2AdgWE3fTe990A3gg#convert-bus-to-app-svc-intro "Unify the way you manage services in the organization by converting manually created records in the Service [cmdb_ci_service] table into application services. Conversion lets you streamline the different types of services in your organization, leverage ITOM Visibility capabilities, and align with the Common Service Data Model (CSDM). The conversion is irreversible: You can't transform application services back into business services.").
      {#create-it-services__ul_szh_sld_vlb}
   {#create-it-services__substeps_fjq_fw2_1lb}
5. On the Preview the Service tab, review and verify the summaries for creating and populating the application service.  
   1. Review Relationships.
   2. You can click Edit Relationships to modify the relationships to other CSDM objects.
   3. Review Population Methods Summary.
   4. You can click Edit Methods to modify the selection methods.
   5. Click Done.
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## Result

The application service is created, and you can access the new application service by navigating to application services list views:

* CSDMManage Technical ServicesApplication Service: Contains application service CIs from any class extending the Application Service \[cmdb_ci_service_auto\] class, except alert groups. The list view includes the tag-based, discovered, manual, dynamic CI groups, converted, dynamic, and empty application service types.
* ConfigurationApplication ServicesApplication Services: Contains application service CIs from any class extending the Application Service \[cmdb_ci_service_auto\] class, except alert groups. The list view includes the tag-based, discovered, manual, dynamic CI groups, converted, dynamic, and empty application service types.
* Service MappingServicesApplication Services: Contains application service CIs from the Mapped Application Service \[cmdb_ci_service_discovered\] class. The list view includes the top-down (discovered) and empty application service types.
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## What to do next

* If the service population method is Dynamic CI Group:
  * Click View CMDB Group CI's to list all the CIs in the CMDB group that is associated with the application service.
  * Click View Service CI's to list all the CIs in the application service.

  {#create-it-services__ul_xxr_4yx_5lb}Both lists of CIs are identical, unless the CMDB group contains more than 10,000 CIs. In this case, View CMDB Group CI's shows all the CIs in the CMDB group, and View Service CI's shows only the 10,000 CIs that are members of the application service.
* If the service population method is Tags, Top Down Discovery, or Manual, and click View Map to [view the application service map](https://www.servicenow.com/docs/ONVIZHdLG8o1~QguHtHQEQ "An application service map provides a visualization of data for the CIs comprising an application service, and the relationships and connections between these CIs.") where you can:
  * [Link application
    services](https://www.servicenow.com/docs/access?context=link-services-to-services&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US)
  * [View CI
    attributes in an application service map](https://www.servicenow.com/docs/access?context=t_ViewCIDetails&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US)
  * [View the change
    history of application services](https://www.servicenow.com/docs/access?context=t_ViewCIChanges&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US)
  * [Compare two
    versions of an application service](https://www.servicenow.com/docs/access?context=t_CompareBS&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US)
  {#create-it-services__ul_csg_hcm_cmb}
* Click Advanced, and then on the Advanced Details page, click Additional Info, Questionnaire, Reject Messages, or Worknotes, to add details.
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*[\>]: and then