How to Deal with Spam
\r\nSpam has increasingly become a problem on the Internet. While every Internet user receives some spam, email addresses posted to web sites or in newsgroups and chat rooms attract the most spam.
\r\nTo reduce the amount of spam you receive:
\r\n"template": false, "number": "KB0000011", "sys_id": "0b48fd75474321009db4b5b08b9a71c2", "short_description": "How to Deal with Spam", "display_attachments": true, "attachments": [ { "sys_id": "dc27ae18294f4010f877796e707869c8", "file_name": "image.jpg", "size_bytes": "66792", "state": "available_conditionally" }, { "sys_id": "fedf5614294f4010f877796e70786956", "file_name": "attachment.txt", "size_bytes": "75", "state": "available_conditionally" } ], "embedded_content": [] } } ### Sample cURL request (update_view) curl "https://instance.servicenow.com/api/sn_km_api/knowledge/KB0000020?update_view=' \ --request GET \ --header "Accept:application/json" \ --user "username":"password" { "result": { "content": "
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Should I upgrade to Windows 8.x?
\r\nWindows 8.x is designed for using touch, mouse, and keyboard together, on hardware ranging from touch-enabled tablets and laptops to PCs and all-in-one computers...(intentionally truncated)
", "template": false, "number": "KB0000020", "sys_id": "9e528db1474321009db4b5b08b9a71a6", "short_description": "Windows: Should I upgrade to Windows 8.x?\t\t", "display_attachments": true, "attachments": [], "embedded_content": [] } } ## Knowledge Management - GET knowledge/articles/most_viewed {#ariaid-title6} Returns a list of knowledge articles prioritized by most-viewed. ### URL format {#knowledge-GET-articles-most-viewed__section_apz_541_bmb} Versioned URL: /api/sn_km_api/{api_version}/knowledge/articles/most_viewed Default URL: /api/sn_km_api/knowledge/articles/most_viewed Note: Available versions are specified in the [REST API Explorer](https://www.servicenow.com/docs/VV5d3pcHRv4pFxM~yEJQZA "In this tutorial you will use the REST API Explorer to test the ServiceNow REST APIs."). For scripted REST APIs there is additional version information on the [Scripted REST Service form](https://www.servicenow.com/docs/cpRBis~pwSIJPZVsP8Hkxw "The scripted REST API feature allows application developers to build custom web service APIs."). ### Supported request parameters {#knowledge-GET-articles-most-viewed__entry__2}{#knowledge-GET-articles-most-viewed__version-not_optional-RESTAPI} | Name | Description | |-|-| | api_version | Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String | [Table 25. Path parameters] {#knowledge-GET-articles-most-viewed__entry__6}{#knowledge-GET-articles-most-viewed__km-api-parm-fields}{#knowledge-GET-articles-most-viewed__km-api-parm-kb}{#knowledge-GET-articles-most-viewed__km-api-parm-lang}{#knowledge-GET-articles-most-viewed__km-api-parm-limit}{#knowledge-GET-articles-most-viewed__km-api-parm-off} | Name | Description | |-|-| | fields | Comma-separated list of fields from the Knowledge \[kb_knowledge\] table to show details in results. Data type: String Default: None | | kb | Comma-separated list of knowledge base sys_ids from the Knowledge Bases \[kb_knowledge_base\] table to restrict results to. Data type: String | | language | List of comma-separated languages in two-letter ISO 639-1 language code format to restrict results to. Alternatively type 'all' to search in all valid installed languages on an instance. Data type: String Default: User's session language or en | | limit | Maximum number of records to return. Unusually large limit values can impact system performance. For requests that exceed this number of records, use the offset parameter to paginate record retrieval. Data type: Number Default: 30 | | offset | Starting record index for which to begin retrieving records. Use this value to paginate record retrieval. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time this endpoint is called, offset is set to "0". To page through all available records, use `offset=offset+limit` until the end of the all records is reached. Data type: Number Default: 0 | [Table 26. Query parameters] {#knowledge-GET-articles-most-viewed__entry__18} | Name | Description | |-|-| | None | | [Table 27. Request body parameters (XML or JSON)] ### Headers The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see [Supported REST API headers](https://www.servicenow.com/docs/aXidvjgEVmS~V~ZL0h85lQ "REST (REpresentational State Transfer) is a simple stateless architecture that provides standards between computer systems on the web, making it easier for them to communicate with each other."). {#knowledge-GET-articles-most-viewed__entry__22}{#knowledge-GET-articles-most-viewed__accept-RESTAPI} | Header | Description | |-|-| | Accept | Data format of the response body. Supported types: application/json or application/xml. Default: application/json | [Table 28. Request headers] {#knowledge-GET-articles-most-viewed__entry__26} | Header | Description | |-|-| | None | | [Table 29. Response headers] ### Status codes The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see [REST API HTTP response codes](https://www.servicenow.com/docs/aXidvjgEVmS~V~ZL0h85lQ "REST (REpresentational State Transfer) is a simple stateless architecture that provides standards between computer systems on the web, making it easier for them to communicate with each other."). {#knowledge-GET-articles-most-viewed__entry__30}{#knowledge-GET-articles-most-viewed__entry-200-status-code}{#knowledge-GET-articles-most-viewed__entry-401-status-code}{#knowledge-GET-articles-most-viewed__entry-500-status-code} | Status code | Description | |-|-| | 200 | Successful. The request was successfully processed. | | 401 | Unauthorized. The user credentials are incorrect or have not been passed. | | 500 | Internal server error. An unexpected error occurred while processing the request. | [Table 30. Status codes] ### Response body parameters (JSON or XML) {#knowledge-GET-articles-most-viewed__entry__38}{#knowledge-GET-articles-most-viewed__km-resp-fields}{#knowledge-GET-articles-most-viewed__km-resp-fields_fieldname}{#knowledge-GET-articles-most-viewed__km-resp-fieldName-display}{#knowledge-GET-articles-most-viewed__km-resp-fieldName-label}{#knowledge-GET-articles-most-viewed__km-resp-fieldName-name}{#knowledge-GET-articles-most-viewed__km-resp-fieldName-type}{#knowledge-GET-articles-most-viewed__km-resp-fields-fieldName-val}{#knowledge-GET-articles-most-viewed__km_kb_id}{#knowledge-GET-articles-most-viewed__km_kb_sdesc} | Name | Description | |-|-| | articles | List of articles returned in response. Data type: Array [ { "fields": {Object}, "id": "String", "link": "String", "number": "String", "rank": Number, "score": Float, "snippet": "String", "title": "String" } ] | | articles.fields | Values of requested fields (if any). Data type: Object "fields": { "