---
sourceDocument: Yokohama Enterprise Architecture (formerly Application Portfolio Management)
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/application-portfolio-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enterprise Architecture (formerly Application Portfolio Management)

ft:clusterId :

    - appportman

bundleId :

    - appportman

workflow :

    - Technology


---

# Application assessment

# Application assessment {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up indicators to measure the usability, cost, quality, performance, and risk of
applications. Evaluate and score your business applications based on qualitative inputs. You can
translate abstract information of applications based on surveys and assessments into more tangible
concrete metrics. These assessments help you make strategic decisions on whether to replace or
upgrade applications.

You can use existing assessment metric types or configure them per your requirements.

Application assessment in Enterprise Architecture evaluates business applications using measurable criteria to produce application scores. These scores help portfolio managers and architects compare applications, identify risks, and
prioritize investment or retirement decisions.  
The application assessment framework consists of three key components that work together:

* Assessment indicators define individual evaluation criteria, such as cost, risk, quality, or usability.
* Scoring profiles group multiple indicators and define how they are weighted for a specific assessment context.
* Application scores are calculated results that reflect how well an application performs against the selected scoring profile.
{#application-assessment__ul_tml_tfy_r3c}
* **[Framework setup for application assessment](https://www.servicenow.com/docs/zIn0s_SI7En_wOlAATPrpg)**   
  You can create indicators and score profiles based on which you can assess your applications. Application indicators are business metrics that help derive application scores.
* **[Job schedule to compute application scores](https://www.servicenow.com/docs/0iHJdb8A8kLeizlFWF4RNA)**   
  After you set up assessment indicators and scoring profiles, application scores are calculated by a scheduled job. Enterprise Architecture provides a predefined scheduled job that periodically recalculates application scores based on the assigned scoring profiles. An administrator can review or adjust the schedule from the Scheduled Jobs list if needed.
* **[Visualization of application performance](https://www.servicenow.com/docs/DzDb1usGamRURMJTgKE3ag)**   
  Visualization of the performance of applications in different dimensions on a bubble chart, in a dashboard, and in an application 360 view helps you to take decisions on the applications.

**Related tasks**   

* [View all application scores](https://www.servicenow.com/docs/eqxNCxZMxZhAV88DoQu23A "View the application scores that are computed as a weighted sum of the application indicators on the application scoring profile. The application scores help to evaluate the applications and make strategic decisions on them.")
* [View application indicator scores](https://www.servicenow.com/docs/SBTGTvZcpO2U_UWF~SGEgg "View the application indicator scores that are sourced and computed based on the sourcing setup defined for the application indicators. The assessment framework calculates the score only for those indicators which are attached to at least one scoring profile. The indicator scores help you to evaluate the applications and make strategic decisions on them.")
* [Add or edit a scoring profile](https://www.servicenow.com/docs/s9OeweIwE~J9e8wUqJSl_Q "You can add or edit a scoring profile with new indicators and associate it with the business application. You can also use the same indicators within many scoring profiles, which generate indicator scores unique to that scoring profile. After you create a scoring profile, you have to associate it with indicators.")
* [Add or edit an application indicator](https://www.servicenow.com/docs/mhiA5bVt~KC4iyme9Ag5Hg "Add or edit an application indicator to assess the application across dimensions such as cost, quality, technical risk, investments, user satisfaction, and business value.")
* [Activate or turn off an application or capability indicator](https://www.servicenow.com/docs/HBs8dfgGOjXI7FI5ed_nBg "Enable or disable application indicators according to your business requirements.")
* [Add a business capability](https://www.servicenow.com/docs/wtk5eT4mhTJNl0k9Y7MM0w "Add a business capability to the capability hierarchy map.")
* [Update the hierarchy of a business capability](https://www.servicenow.com/docs/FsKBOcsmV3B8cnPNZQaXSw "Assign a hierarchy ID to a business capability.")