---
sourceDocument: Yokohama Enterprise Architecture (formerly Application Portfolio Management)
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/application-portfolio-management

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enterprise Architecture (formerly Application Portfolio Management)

ft:clusterId :

    - appportman

bundleId :

    - appportman

workflow :

    - Technology


---

# Manage business processes

# Manage business processes {#ariaid-title1}

* Release version: Yokohama
* 
* Updated February 5, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Business
processes model how your organization performs work to achieve a business outcome. Use business processes in Enterprise Architecture Workspace to build a process hierarchy and to associate processes with supporting business applications.

You can create business processes or modify an existing one to align it with your business requirements.

Based
on your requirements, model a business process hierarchy by creating parent‑child relationships between business process records using CI relationships.

A business process or capability hierarchy is an ordered grouping of business processes in a hierarchical fashion.  

## L0 and L1 business processes {#eaw-business-processes__example_ohz_3cb_ybc}

L0 signifies the high-level process encompassing all activities associated with that process. For example, in the IT service management business process, the L0 business process encompasses all activities related to managing IT
services within the organization.

L1 signifies the specific tasks within the L0 business process. For example, within the IT service management business process, incident management is an L1 business process which specifically deals with logging, categorizing, and
resolving incidents.

Business process hierarchies can include multiple levels (L0, L1, L2, and deeper). Use CI relationships to create parent‑child relationships between business process records and build the hierarchy over time.

## Business processes in Enterprise Architecture Workspace {#eaw-business-processes__eaw-business-processes-section}

Use business processes to connect operational workflows to other enterprise architecture artifacts:

* Associate business processes with business applications to show which applications support the workflow.
* Associate architectural artifacts with business processes to link design decisions to execution.
* Add business processes to process maps or diagrams to visualize relationships.
* Link business processes to value streams to show how internal workflows support end‑to‑end value delivery.

Use business processes to model internal workflows and relate them to supporting applications. Use business capabilities to describe what the organization does. Use value streams to describe end‑to‑end value delivery across
functions.
* **[View all business processes](https://www.servicenow.com/docs/h47OQnsT9QoYk~QTogcSLA)**   
  You can view the list of all available business processes in the Enterprise Architecture Workspace.
* **[Add or edit a business process](https://www.servicenow.com/docs/eEwaxngKmGgSbMMInav9Gg)**   
  A Business process is a collection of related, structured activities performed to achieve a specific business outcome. Use business processes to model how your organization operates and to associate the business applications that support those activities.
* **[Manage architectural artifacts of a business process](https://www.servicenow.com/docs/~UDMddDjdyuubPISF_hPcA)**   
  You can create new, add, or remove the artifacts that are associated with a business process.
* **[View value stream stages associated with a business process](https://www.servicenow.com/docs/KbLmQPI72LBVfgQQhLfAaQ)**   
  You can view the value stream stages associated with a business process to understand which steps in your value stream the business process supports.