--- sourceDocument: Yokohama Enterprise Architecture (formerly Application Portfolio Management) sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/application-portfolio-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Enterprise Architecture (formerly Application Portfolio Management) ft:clusterId : - appportman bundleId : - appportman workflow : - Technology --- # ServiceNow Otto for Enterprise Architecture (EA) # ServiceNow Otto for Enterprise Architecture (EA) {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Enterprise Architecture (EA) ServiceNow Otto for Enterprise Architecture (EA) is an application designed to enhance Enterprise Architecture capabilities by leveraging generative AI. It helps summarize Architectural Decision Records (ADR) and gather insights into business applications within the Enterprise Architecture Workspace. This enables architects and stakeholders to make more informed decisions and efficiently manage architectural documentation. Show full answer Show less ## Configuration Administrators with the appropriate role can configure ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills within the Enterprise Architecture Workspace. Proper configuration is essential to activate AI-powered features and workflows that assist with architectural tasks. ## Key Features and Usage * **Summary of Architectural Decision Records (ADR):** Automatically generate concise summaries of ADRs to streamline understanding and communication of architectural decisions. * **Insights into Business Applications:** Use AI to analyze and provide actionable insights about business applications managed in the Enterprise Architecture Workspace. * **AI Agentic Workflows:** Employ autonomous AI agents to help complete tasks within Enterprise Architecture, improving efficiency and reducing manual effort. ## Important Considerations * **Availability Restrictions:** Certain AI models and Now Assist features may not be available in specific regions, regulated markets, or restricted data center environments (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected environments). Customers should check current availability for their region and environment. * **AI Limitations:** The AI capabilities are based on machine learning and may not always provide fully accurate or complete outputs. Customers must apply human oversight and validate AI-generated content, especially for high-impact or regulated use cases. * **Data Processing and Collection:** Use of this application involves transferring data from customer instances to centralized ServiceNow environments, possibly hosted by third-party cloud providers. ServiceNow collects inputs and outputs to improve AI products but offers an opt-out option for data collection. ## Support and Troubleshooting Customers can access the Known Error Portal for troubleshooting and contact ServiceNow Customer Service and Support for assistance. Documentation and reference materials detail the application's forms, fields, tables, roles, and properties to help with implementation and usage. Use the ServiceNow® ServiceNow Otto for Enterprise Architecture (EA) application to summarize Architectural Decision Records (ADR) and help gather insights into business applications in the Enterprise Architecture Workspace. ## Get started {#now-assist-ea__cf-app-landing-get-started} |-|-|-| | [ExploreLearn more about Now Assist for Enterprise Architecture (EA)](https://www.servicenow.com/docs/Ctgr8qMqa0eWhaCSC08PQQ "With the ServiceNow Otto for Enterprise Architecture (EA) application, you can generate a summary of Architectural Decision Records (ADR) or gather insights into business applications in the Enterprise Architecture Workspace.") | [ConfigureConfigure the Now Assist for Enterprise Architecture (EA) application to get started](https://www.servicenow.com/docs/0aJurskIJi1AKJJxam0RvA "If you have the admin role, you can configure the ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA).") | [Use AI agentsUse the AI agent use cases in ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/MQnvvuOljmOFNcOMLzU7kA "Use the AI agents in Enterprise Architecture to help complete tasks autonomously.") | | [UseUse the generative AI capabilities offered by Enterprise Architecture (EA)](https://www.servicenow.com/docs/IxQDxzO48hyzMpOQ7v_Z~Q "With the ServiceNow Otto for Enterprise Architecture (EA) application, you can summarize Architectural decision records (ADR) and help gather insights into business applications in the Enterprise Architecture Workspace.") | [ReferenceLearn about forms and fields of Now Assist for Enterprise Architecture (EA)](https://www.servicenow.com/docs/_mHXDszXZDx3J9efJO8xbg "Reference information to provide additional information about tables, roles, and properties installed with ServiceNow Otto for Enterprise Architecture (EA).") | | [ ] {#now-assist-ea__table_ojj_jjv_qdc} Important: * Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-ea__na-in-country-notice} * Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-ea__na-restricted-envs-notice} * Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-ea__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-ea__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-ea__section_dkq_g2b_rdc} * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-ea__ul_dtp_hjf_1zb} ## AI limitations {#now-assist-ea__id_tll_j2b_rdc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-ea__p_kv2_nfg_h1c} ## Data processing {#now-assist-ea__id_myt_k2b_rdc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-ea__p_lv2_nfg_h1c} ## Data collection {#now-assist-ea__section_y4v_wxm_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). * **[Exploring ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/Ctgr8qMqa0eWhaCSC08PQQ)** With the ServiceNow Otto for Enterprise Architecture (EA) application, you can generate a summary of Architectural Decision Records (ADR) or gather insights into business applications in the Enterprise Architecture Workspace. * **[Configure ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/0aJurskIJi1AKJJxam0RvA)** If you have the admin role, you can configure the ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA). * **[Using ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/IxQDxzO48hyzMpOQ7v_Z~Q)** With the ServiceNow Otto for Enterprise Architecture (EA) application, you can summarize Architectural decision records (ADR) and help gather insights into business applications in the Enterprise Architecture Workspace. * **[Using AI agent agentic workflow in ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/MQnvvuOljmOFNcOMLzU7kA)** Use the AI agents in Enterprise Architecture to help complete tasks autonomously. * **[Now Assist for Enterprise Architecture reference](https://www.servicenow.com/docs/_mHXDszXZDx3J9efJO8xbg)** Reference information to provide additional information about tables, roles, and properties installed with ServiceNow Otto for Enterprise Architecture (EA).