---
sourceDocument: Yokohama Build workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/build-workflows

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Explore

# Exploring Flow summarization {#ariaid-title1}

* Release version: Yokohama
* 
* Updated August 7, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring Flow summarization

The Flow summarization feature in ServiceNow enables you to automatically generate descriptive summaries of flows and subflows using generative AI.
This capability helps clarify what a flow or subflow does, enhancing collaboration and reducing the manual effort involved in documenting flow details.
Show full answer Show less  
This feature is available through the ServiceNow Otto for Creator (snnowcreator) application, which can be installed from the ServiceNow Store.

## Key Features

* **Generative AI Integration:** Supports multiple large language models (LLMs) including Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini, and Anthropic Claude on AWS. Configuration for these AI models is controlled via AI Control Tower and AI Admin Hub.
* **Flow and Subflow Summaries:** Summaries can be generated or viewed from the More Actions menu within the flow or subflow interface. If a flow or subflow has not been summarized before, a Summarize button appears. Previously generated summaries display their creation date and can be regenerated anytime.
* **Ease of Use:** Flow and subflow summaries are accessible via dialog boxes that allow quick generation and review of summaries, enabling efficient understanding and documentation of flow logic.

## Important Considerations

While AI-based, the summarization feature may not always produce fully accurate or complete descriptions. ServiceNow advises that customers:

* Test and evaluate AI-generated summaries for accuracy and relevance to their use cases.
* Maintain human oversight over AI outputs and avoid relying solely on AI for critical decision-making.
* Use particular caution when applying this feature in sensitive domains such as healthcare, finance, legal, employment, security, or infrastructure.
* Comply with ServiceNow's AI Acceptable Use Policy, which governs responsible use of AI features.

## Benefits for ServiceNow Customers

* Improves collaboration by providing clear, AI-generated descriptions of flow logic.
* Reduces the time and effort needed to manually document flows and subflows.
* Supports multiple AI models to fit organizational preferences and governance controls.
* Enables quick regeneration of summaries to keep documentation up to date as flows evolve.  
Summarize what a flow or subflow does by using generative AI.

## Activation {#exploring-flow-summarization__section_rzl_d41_qyb}

The flow summarization skill is installed with the ServiceNow Otto for Creator (sn_now_creator) application. You can install this application from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Benefits {#exploring-flow-summarization__section_rff_k41_qyb}

Enable flow summarization to gain these benefits.

* Enhance collaboration by describing what a flow does.
* Reduce manual effort to generate flow details.
{#exploring-flow-summarization__ul_ogl_nq1_qyb}

## Supported LLMs {#exploring-flow-summarization__section_wn5_stj_bgc}

You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [AI Admin Hub console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).

## Flow summaries {#exploring-flow-summarization__section_z1d_5xs_dfc}

You can generate and view flow summaries from the More Actions menu.

From the Flow summary dialog box, you can generate a new flow summary or view any previously generated summary. A flow that has never been summarized displays a Summarize button.

An existing flow summary lists its creation date. You can regenerate a flow summary from the Flow summary dialog box.

## Subflow summaries {#exploring-flow-summarization__section_tqk_rs5_dfc}

You can generate and view subflow summaries from the More Actions menu.

From the Subflow summary dialog box, you can generate a new subflow summary or view any previously generated summary. A subflow that has never been summarized displays a Summarize button.

An existing subflow summary lists its creation date. You can regenerate a subflow summary from the Subflow summary dialog box.

## AI limitations {#exploring-flow-summarization__section_mmg_rh5_dfc}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#exploring-flow-summarization__p_kv2_nfg_h1c}