--- sourceDocument: Yokohama Build workflows sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/build-workflows Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Build workflows ft:clusterId : - crworkflow bundleId : - crworkflow workflow : - Creator --- # Now Assist for Creator # Now Assist for Creator {#ariaid-title1} * Release version: Yokohama * * Updated April 21, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Assist for Creator Now Assist for Creator, part of ServiceNow Otto for Creator, integrates generative AI capabilities into the ServiceNow AI Platform to enhance app development efficiency. This offering enables developers to leverage AI-driven tools for creating applications, automations, and workflows based on natural language prompts and code snippets. Show full answer Show less ## Key Features * **App Generation:** Automatically create apps with AI-generated tables, roles, and user experiences from text prompts. * **App Summary Generation:** Use AI to generate concise summaries explaining app functionality. * **Catalog Item Generation:** Generate service catalog items using generative AI. * **Code Generation:** Accelerate script writing with AI-generated code based on textual or code inputs. * **Flow Generation and Recommendations:** Build multi-step flows and receive AI recommendations for next flow steps. * **Flow Summarization:** Summarize flows or subflows to understand their purpose quickly. * **Playbook Generation:** Create playbook outlines from text instructions. * **Process Mining:** Analyze work notes to identify inefficiencies and reassignment causes. * **RPA Bot Generation:** Generate robotic process automation bots and logic from text commands with preview options. * **Spoke Generation:** Create spokes for third-party API integrations from API documentation snippets. * **Test Generation:** Automate test case creation from simple descriptions using AI. * **UI Generation:** Design user experiences by describing requirements in natural language. ## Availability and Restrictions Not all AI models and Now Assist features are available to customers with in-country SKUs, in certain regulated or restricted data centers (such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected), self-hosted environments, or specific regions. Customers should check ServiceNow's knowledge base articles and release notes for current availability and restrictions. ## Data Processing and Privacy Now Assist processes data by transferring it from customer instances to centralized ServiceNow environments, potentially hosted on third-party cloud providers like Microsoft Azure. Data handling complies with ServiceNow's internal policies and compliance standards. ServiceNow collects inputs, outputs, and usage metrics to improve AI technologies, with customers having the option to opt out of data collection at any time. ## AI Limitations and Best Practices Generative AI outputs may not always be accurate, complete, or suitable for all use cases. Customers are responsible for validating AI-generated content, maintaining human oversight, and avoiding sole reliance on AI for critical decisions, especially in sensitive domains such as healthcare, finance, legal, employment, security, or infrastructure. Users must adhere to ServiceNow's AI Acceptable Use Policy. ## Support and Troubleshooting For assistance, customers can access the ServiceNow Community, consult the Known Error Portal, or contact Customer Service and Support for workflow automation issues related to Now Assist. ServiceNow Otto for Creator includes generative AI skills that can make developing on the ServiceNow AI Platform more efficient. ## Get started {#now-assist-for-creator-landing__section_xct_dbn_wyb} |-|-|-| | [InstallInstall ServiceNow Otto for Creator.](https://www.servicenow.com/docs/gLkkAX2VxciB8MASO2TaEg "Install the ServiceNow Otto for Creator application to add generative AI functionality to your workflows.") | App generationGenerate simplified apps with AI-generated tables, experiences, and roles tailored to your text prompts. | App summary generationSummarize what an app does using generative AI. | | [Catalog item generationGenerate catalog items using generative AI.](https://www.servicenow.com/docs/access?context=now-assist-for-catalog-generation&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) | Code generationGet help writing scripts quickly with AI-generated code based on text or code prompts. | | | Flow generationCreate multiple step flows with generative AI | Flow recommendationsGenerate recommendations for the next step of a flow. | [Flow summarizationSummarize what a flow or subflow does with generative AI.](https://www.servicenow.com/docs/mdPrRYMVM1eXX2koSFzRFg "Summarize what a flow or subflow does by using generative AI.") | | [Playbook generationGenerate playbook outlines from text directions.](https://www.servicenow.com/docs/w9ytvovVKyiS0q2m7NBjjA "Use Now Assist to generate playbooks from text directions or images. For example, you can enter directions to generate a playbook outline for managing customer support cases. Playbook Assist is part of the ServiceNow Otto for Creator application.") | [Process MiningIdentify the work notes and generate insights about inefficiencies, challenges, and other reasons that cause reassignment of work.](https://www.servicenow.com/docs/access?context=now-assist&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) | RPA bot generation Create automations, activities, and add automation logic from text instructions and preview options. | | [Spoke generationCreate spoke from third-party API documentation snippets.](https://www.servicenow.com/docs/gBk8KRF9wMk6vknjg_eIqw "Use Now Assist in Spoke Generator to create spokes and actions by providing the required third-party API documentation snippet as an input.") | Test generation ![]()Automate test creation from simple descriptions with AI-powered test generation. | UI generationCreate experiences by describing what you want using natural language. | [ ] {#now-assist-for-creator-landing__table_jb4_kgc_r1c_ddd} Important: * Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-for-creator-landing__na-in-country-notice} * Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-for-creator-landing__na-restricted-envs-notice} * Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-for-creator-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-for-creator-landing__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-for-creator-landing__section_t5z_b1s_fzb} * [Workflow Automation product on the ServiceNow Community](https://www.servicenow.com/community/workflow-automation/ct-p/workflow-automation) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-for-creator-landing__ul_u5z_b1s_fzb} ## AI limitations {#now-assist-for-creator-landing__id_p2h_q5k_dcc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-for-creator-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-for-creator-landing__id_lmn_jtk_dcc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-creator-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-for-creator-landing__section_kw1_qm1_xcc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect skill usage metrics. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).