---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Conversational Analytics dashboard roles

# Conversational Analytics dashboard roles {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Conversational Analytics dashboard is installed with these roles.
To learn more about managing subscriptions, see [Managing per-user subscriptions in Subscription Management](https://www.servicenow.com/docs/access?context=managing-user-subscriptions-v2&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) and contact your account representative.

## Virtual Agent administrator \[virtual_agent_admin\] {#ariaid-title2}

Provides read and write access to all dashboard-related tables, for example, sys-conversation.

### Contains Roles {#conversational-analytics-dashboard-roles-1-pae__section-feature-role-contains-roles}

List of roles contained within the role.  
* chat_analytics_admin
* ui_builder_admin
* chat_analytics_viewer
{#conversational-analytics-dashboard-roles-1-pae__ul_uzm_mtj_lyb}

### Groups {#conversational-analytics-dashboard-roles-1-pae__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#conversational-analytics-dashboard-roles-1-pae__section-feature-role-considerations}

Note:  
Avoid granting an admin role when more specialized roles are available.

## Chat analytics administrator \[chat_analytics_admin\] {#ariaid-title3}

Provides access to view dashboard-related tables, create custom events, create custom formula overrides, reconfigure the dashboard using UI Builder, and set system parameters.

### Contains Roles {#conversational-analytics-dashboard-roles-2-pae__section-feature-role-contains-roles}

List of roles contained within the role: chat_analytics_viewer.

### Groups {#conversational-analytics-dashboard-roles-2-pae__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#conversational-analytics-dashboard-roles-2-pae__section-feature-role-considerations}

Note:  
Avoid granting an admin role when more specialized roles are available.

## UI builder administrator \[ui_builder_admin\] {#ariaid-title4}

Enables you to add, remove, and rearrange dashboard contents. Needs UI Builder, which is a separate ServiceNow product.

### Contains Roles {#conversational-analytics-dashboard-roles-3-pae__section-feature-role-contains-roles}

List of roles contained within the role.  
* workspace_admin
* canvas_user
{#conversational-analytics-dashboard-roles-3-pae__ul_nv4_pvj_lyb}

### Groups {#conversational-analytics-dashboard-roles-3-pae__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#conversational-analytics-dashboard-roles-3-pae__section-feature-role-considerations}

Note:  
Avoid granting an admin role when more specialized roles are available.

## Chat analytics viewer \[chat_analytics_viewer\] {#ariaid-title5}

Provides read access to view the dashboard, Conversations (sys_cs_conversation), and Conversation Consumers (sys_cs_consumer) tables.

### Contains Roles {#conversational-analytics-dashboard-roles-4-pae__section-feature-role-contains-roles}

List of roles contained within the role: sn_ace.ace_user.

### Groups {#conversational-analytics-dashboard-roles-4-pae__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#conversational-analytics-dashboard-roles-4-pae__section-feature-role-considerations}

None.