--- sourceDocument: Yokohama Conversational Interfaces sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/conversational-interfaces Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Conversational Interfaces ft:clusterId : - convint bundleId : - convint workflow : - Platform --- # Managing AI agents # Managing AI agents in Assistant Designer {#ariaid-title1} * Release version: Yokohama * * Updated May 19, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Managing AI agents in Assistant Designer This content explains how ServiceNow customers can view and manage AI agents within Assistant Designer, specifically focusing on AI agents created in AI Agent Studio. It clarifies that AI agents cannot be created or edited directly in Virtual Agent Designer but can be viewed in Assistant Designer and fully managed in AI Agent Studio. Show full answer Show less ## Key Features * **Viewing AI agents:** Customers can access a list of AI agents activated for Assistant Designer by selecting the AI agents option in Virtual Agent Designer. * **AI agent details:** The list shows key attributes such as Name, Type, Status (e.g., Published), Active state, Last modified timestamp, and Description. * **Visibility and availability controls:** Using the row actions icon, customers can toggle settings for each AI agent: * **Promoted:** Marks the AI agent as a suggested conversational asset within a selected virtual assistant. * **Discoverable:** Enables the AI agent to be invoked automatically when matched with user input. * **Visible:** Makes the AI agent appear when users select the "Show me everything" option in conversations. * **Active:** Controls whether the AI agent is available for use in conversations. * **AI agent deletion:** Deleting AI agents is not supported in Assistant Designer and must be done in AI Agent Studio. * **Activation of AI agents in Assistant Designer:** AI agents become accessible in Assistant Designer based on their display settings configured in AI Agent Studio, including enabling virtual assistant engagement and selecting chat assistants where the agent is discoverable. ## Practical Application ServiceNow customers should manage AI agents primarily through AI Agent Studio for creation, editing, testing, and deletion. Assistant Designer serves as a platform to view AI agents and adjust key visibility and availability toggles to control how and where these agents appear in virtual assistant conversations. Enabling the Now Assist Topics skill is necessary to access the updated Assistant Designer interface with these capabilities. View AI agents created in AI Agent Studio through Assistant Designer. Note: An updated Assistant Designer Asset library user interface is available when you install Now Assist in Virtual Agent and turn on the Now Assist Topics skill. This content assumes that you have activated this skill and can see the list view. If this skill is not activated, you see the legacy UI and topics page. For more information, see [Virtual Agent Designer legacy topics page](https://www.servicenow.com/docs/l6ImSw1aVoCkZHHKByMvrQ "The Virtual Agent Designer legacy home page lists cards for available topics in your instance."). Role required: virtual_agent_admin When you select an AI agent, it opens in AI Agent Studio. AI agents currently can't be created or edited in Virtual Agent Designer. You can only view them in Assistant Designer. They can be created, edited, tested, and deleted only in AI Agent Studio. For more details, see [AI Agent Studio](https://www.servicenow.com/docs/access?context=ai-agent-studio&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). ## AI agents in Virtual Agent Designer {#managing-use-cases-ai-agents__section_ejx_3r1_cfc} Select the AI agents option to see all the AI agents activated for Assistant Designer. {#managing-use-cases-ai-agents__table_dnd_gt1_cfc__entry__2} | Column | Description | |-|-| | Name | Name of the AI agent. Select the AI agent to open it in AI Agent Studio. | | Type | AI agent. | | Status | Status type such as Published. | | Active | Whether the AI agent is active or inactive. | | Last modified | Time when the AI agent was last modified. | | Description | Description of the AI agent. | [ ] {#managing-use-cases-ai-agents__table_dnd_gt1_cfc} Use the row actions icon ( ![]()) to work with visibility settings for Promoted, Discoverable, Visible, and Active: {#managing-use-cases-ai-agents__table_fsb_pt1_cfc__entry__2} | Option | Description | |-|-| | Promoted | Option to toggle the AI agent's Promoted status to show as a suggested conversational asset in the virtual assistant. You must first select an assistant to promote the AI agent. | | Discoverable | Option to toggle the AI agent's Discoverable status. If discoverable, the AI agent is invoked when matched with a user's utterance. | | Visible | Option to toggle the AI agent's visibility to users. If visible, the AI agent appears whenever the Show me everything option is selected in the conversation. | | Active | Option to toggle the AI agent's active status. If active, the AI agent is available within the conversation. | | Delete | Delete option for AI agent is inactive in Assistant Designer. The AI agent can only be deleted from AI Agent Studio. | [ ] {#managing-use-cases-ai-agents__table_fsb_pt1_cfc} AI agents become available in Assistant Designer based on the display settings in AI Agent Studio. To enable an AI agent to appear in Assistant Designer, perform the following: 1. Navigate to AllAI Agent StudioOverview and select the AI agent. 2. Select the Define availability tab. 3. In the Engage via Virtual Agent assistants card: * Activate the Allow toggle switch. * Under Choose chat assistants, select the assistants where the AI agent becomes discoverable. {#managing-use-cases-ai-agents__ul_rlc_5w1_cfc} {#managing-use-cases-ai-agents__ol_olc_5w1_cfc} For detailed information about creating AI agents, see [Create an AI agent](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). **Related concepts** * [Agentic conversations in Virtual Agent](https://www.servicenow.com/docs/sg9QakArUwUF60R4oJqi~Q "When you ask a question to the virtual agent, the agent understands the query. It can reason, plan, and execute across AI agents, virtual agent topics, conversational actions and subflows, catalogs, KB articles, custom skills, and any Now Assist in Virtual Agent supported skills to help you.") *[\>]: and then