---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrating Virtual Agent with Microsoft Teams

# Integrating Virtual Agent with Microsoft Teams {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable requesters to chat with Microsoft Teams or live agents using the
Microsoft Teams application. Use the Conversational Integration with Microsoft Teams app, available from the ServiceNow Store,
to associate your instance with Microsoft Teams.

## Request apps on the Store {#teams-conv-integration__section_ozy_bc4_l4b}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#teams-conv-integration__inline-send-to-store}
Use the Conversational Integration with Microsoft Teams application to connect your end users with Virtual Agent or live agents through your company's Microsoft Teams account. To get started, see [Install Conversational Integration with Microsoft Teams](https://www.servicenow.com/docs/A1QWtdB8p3ud5SdBY0_DAQ "You can install the Microsoft Teams (sn_va_teams) application to integrate with Now Virtual Agent if you have the admin role.").  
Important:  
* If your instance is in our GovtCommunityCloud (GCC) environment, see to [Integrating Virtual Agent with Microsoft Teams using the self-configured bot](https://www.servicenow.com/docs/ShGs~IdBwDTE17mJ5lvUrg "You can integrate Virtual Agent with Microsoft Teams by configuring your own bots. The self-configured method provides another way for customers to enable the integration without installing the default Now Virtual Agent app that is published on the Microsoft Store. Unlike the pre-published app, the self-configured bot bypasses the collaboration proxy architecture.") for more information.
* If your instance is in our Australia SPP (ServiceNow Protected Platform) environment, see [Enable Microsoft Teams integration in ServiceNow Protected Platform (SPP)](https://www.servicenow.com/docs/lZxjOy9P37qKsGlOzp3x~A "When installing Conversational Integration with Microsoft Teams, the ServiceNow AI Platform makes the instance configuration simpler by dynamically determining the bot type for commercial and SPP (ServiceNow Protected Platform) environments from the Tokyo release.") for more information.
* The Microsoft Teams Graph spoke consumes Integration Hub transactions, thus, usage of Virtual Agent in Microsoft Teams does count against Integration Hub transactions. Microsoft is also monetizing Microsoft Teams API usage, therefore such usage will also count against their Microsoft 365 subscription. For further information, see [Sidebar and Microsoft Teams](https://www.servicenow.com/docs/XOBUtajUIzC4hzARqGQePQ "Sidebar's integration with Microsoft Teams enables Sidebar users and Microsoft Teams users to communicate with each other from their respective platforms.").
{#teams-conv-integration__ul_x2j_rsd_c5b}
Figure 1. Workflow of Conversational Integration with Microsoft Teams
* **[Integrating ServiceNow Virtual Agent with Microsoft Teams](https://www.servicenow.com/docs/CIZIBKzKIYYfQGZTdoz3tg)**   
  Enables ServiceNow Virtual Agent to integrate with Microsoft Teams application.
* **[Specialized Virtual Agent integrations for Microsoft Teams](https://www.servicenow.com/docs/pumPnJlzF1zka~P7F9aTaQ)**   
  The specialized Virtual Agent integrations for Microsoft Teams support different users as per their need.
* **[Configure Virtual Agent for Microsoft Teams](https://www.servicenow.com/docs/wJP3q5_eZ4IDh1mT4zrjmA)**   
  Configure your Microsoft Teams bots that are integrated with Virtual Agent to enable notifications, to link ServiceNow user profiles, and to set up system messages and contextual actions.
* **[Using Now Assist in Virtual Agent conversations with Microsoft Teams](https://www.servicenow.com/docs/WieIkwoIEalXWf4tv8dvOQ)**   
  The Now Assist provides you with the large language model (LLM)-based conversational experience during your conversations with a Now Virtual Agent bot or a Self-configured bot that is integrated with Microsoft Teams.
* **[Virtual Agent feature support in Microsoft Teams conversations](https://www.servicenow.com/docs/ZQ32ApNp2zo5fexgMCVwMA)**   
  The Microsoft Teams app supports Virtual Agent features, such as Virtual Agent Designer controls for creating conversations, notifications, AI Search results, and more.
* **[Capture common errors and provide resolution steps for Microsoft Teams using the Conversational Interfaces Diagnostic Tool](https://www.servicenow.com/docs/8l41lyaCGxMEfR6CXYM_PA)**   
  The Conversational Interfaces Diagnostic Tool runs a health report to define and capture information for different categories of the Conversational Integration with Microsoft Teams app, such as plugin details, configuration settings, system properties, integration failures, and so on, and lets the user validate and review these settings to start a bot-conversation.
* **[Remove Conversational Integration with Microsoft Teams](https://www.servicenow.com/docs/Opc0bx2qVyRgAFXCYu4vOg)**   
  Remove the integrations between your ServiceNow Virtual Agent bot or the Self-configured bots and Microsoft Teams to disassociate the app with your ServiceNow instance.