---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrating ServiceNow Virtual Agent with Microsoft Teams

# Integrating ServiceNow
Virtual Agent with Microsoft Teams {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enables ServiceNow
Virtual Agent to integrate with Microsoft Teams
application.
* **[Install Conversational Integration with Microsoft Teams](https://www.servicenow.com/docs/A1QWtdB8p3ud5SdBY0_DAQ)**   
  You can install the Microsoft Teams (sn_va_teams) application to integrate with Now Virtual Agent if you have the admin role.
* **[Integrate ServiceNow Virtual Agent with Microsoft Teams](https://www.servicenow.com/docs/hPZvBwmtBKq3ERvSUXZX9Q)**   
  Add the Now Virtual Agent bot to your ServiceNow instance to integrate with Microsoft Teams.
* **[Override Microsoft Teams integration](https://www.servicenow.com/docs/Ow5nm6p9WmJXR~KtIzo~EA)**   
  Override Virtual Agent integration with Microsoft Teams.
* **[Manage the ServiceNow Virtual Agent integration with Microsoft Teams](https://www.servicenow.com/docs/VtOwIkv9yqPDUZvtFc9Qcw)**   
  Manage your ServiceNow® Virtual Agent bot branding and customize the bot messages in your ServiceNow instance after integration with Microsoft Teams.