---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Enable Now Assist in Virtual Agent for Microsoft Teams

# Enable Now Assist in Virtual Agent for Microsoft Teams {#ariaid-title1}

* Release version: Yokohama
* 
* Updated August 11, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable the large language model (LLM)-based conversational experience with Now Assist in your Virtual Agent integrated with Microsoft Teams.

## Before you begin

Ensure that you enable AI Search to have Now Assist conversations using the Now LLM Service. For more information about enabling AI Search, see [Enable AI Search for Next Experience](https://www.servicenow.com/docs/access?context=enable-ais-next-exp-app&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).

Role required: admin

## Procedure

1. Log in to your ServiceNow instance and navigate to the Now Assist Features page through one of the following navigation paths:
   * AllNow Assist AdminNow Assist Features.
   * AllNow Assist AdminFeatures.
   {#enable-na-llm-teams__choices_l4f_g2j_ybc}
2. From the Now Assist Features page, select Platform.
3. On the Now Assist skills for Platform page, select View details.
4. On the Conversational experience page, select Set up Now Assist in Virtual Agent.  
   You are directed to the Assistants page to select the Virtual Agent. For example, the Now Assist in Virtual Agent (default).
5. Select a Virtual Agent of your choice.  
   Note:  
   Verify that the Virtual Agent you choose is integrated with the Microsoft Teams tenant before selecting.
6. On the bot page, navigate to Display experienceChannels from the pane.
7. Choose the channels to integrate with the Now Assist in Virtual Agent.  
8. Select Save and Continue.

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