--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # News articles # News articles {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of News articles The News article content type in ServiceNow Yokohama release combines rich content creation with scalable publishing methods to deliver company news and announcements efficiently via the Employee Portal and Now Mobile app. This enables organizations to keep employees informed and engaged with relevant and timely news. Show full answer Show less ## News Articles in the Employee Portal News articles are presented through customizable News Feed widget instances on multiple portal locations such as the Home page, News Center, and Article detail pages. Admins can configure the News Feed widget to display articles in vertical lists or grids, include calls to action, and show news categories. The Featured News widget highlights important articles at the top of the News Center page. For instances on Washington release or later, the News Center appears automatically in the top navigation menu, providing users quick access to all news. Admins can remove it if desired. Multiple widgets (News Info, News Header, News Article Detail) work together to display full articles efficiently, and enabling the "Use dataloader" option on these widgets is recommended to reduce server calls and improve page load times. ## Searching and Engagement Employees can search news articles using the global search bar powered by AI Search, which returns relevant published content and, for certain roles, unpublished or non-audience content with viewing restrictions. Content engagement features allow users to comment and react, helping managers measure news effectiveness. ## News Articles in the Now Mobile App The Now Mobile app includes a News center screen displaying the same articles as the portal. Content managers can also configure news articles to appear on the app's Home screen, extending news reach to mobile users. ## Organizing News Articles with Categories Content managers can assign categories (e.g., Industry news, Company culture) to articles, enhancing navigation and filtering. Categories appear in News Feed widgets and article pages, linking to category pages that list related articles in reverse chronological order. Category list widgets improve discoverability by providing links to all news categories. ## Boosting News Article Production Content templates allow authors to rapidly create multiple news articles with predefined layouts, publishing locations, and audiences. This streamlines production and ensures consistency across published content. ## Customizing the News Experience The News Center and Article detail pages support additional Content Publishing widgets, such as events. Admins can customize the number of articles displayed and page selections via content publishing properties. It is recommended to create new pages for customization and update properties accordingly. For optimal performance, the Article details page widgets should receive a sysid query parameter to identify the article, and enabling the Use Dataloader option facilitates data sharing and faster load times. The News article content type combines content creation features from the Rich Content Editor with new publishing methods that enable high volume content publishing to the portal and Now Mobile app to keep employees updated on company news and announcements. ## News articles in the employee portal {#ec-news-articles__section_v3h_glq_fyb} News articles are delivered to users through customizable instances of the News Feed widget. The News Feed widget instances appear on the portal Home page, News Center, Article detail page, and the emp_taxonomy_topic page. The admin can configure the News Feed widget to display news articles in a vertical list or as a three-column grid, add a call to action that links to another page, or to display the news categories. For more information, see [Modify the News feed widget](https://www.servicenow.com/docs/Gp8ywfBdDhjpJXHrtIkz3w "The News feed widget displays articles on company news and announcements. All news, Other news, and Related news are instances of the News feed widget."). The Featured News widget appears at the top of the News Center page to display highlighted news articles. For information on configuring the Featured News widget, see [Modify the Featured News widget](https://www.servicenow.com/docs/YY1xprRmG65NWl6QX1Oeyg "The Featured News widget displays featured articles on company news and announcements."). For ServiceNow instances that are on version Washington or later, the News Center automatically appears as a menu option in the top-level navigation menu (mega menu) to give users quick access to all the published news articles. To remove it from the menu, see [Hide News Center from the Mega Menu](https://www.servicenow.com/docs/2u1~iQG4VgylpQJFbVH4qA "The News Center menu option appears in the primary navigation menu by default, however, a portal admin can remove it from the menu."). Review the following graphic to understand how employees see and interact with the widgets that display News articles: 1. News Center widget displays highlighted articles on the home page 2. News Center button opens the News Center page 3. Featured News widget displays highlighted articles in the News Center page. 4. All news list uses the News feed widget to show news configured for delivery to this page 5. When an employee clicks a news article, the full article opens in the Article details pageThe three subsequent widgets (News info, News Header, and News Article Detail) work in tandem to display a news article. The three widgets contain the instance option Use dataloader. We recommend enabling this option as it allows the news widgets to share data with each other, which reduces calls to the server and web page loading time. 6. News Info widget: Holds the Published date and Copy Link button 7. News Header widget: Holds the headline, subheadline and image thumbnail 8. News Article Detail widget: Holds the article body as created in the Rich Content 9. Other news uses the News feed widget to show news configured for delivery to this page {#ec-news-articles__ol_og4_wlq_fyb} ## Searching for news articles {#ec-news-articles__section_txp_vby_rcc} When employees enter a keyword in the global search bar, Employee Center uses AI Search to return published news articles containing that keyword in the heading, subheading, article content, or category. AI Search returns additional results based on user roles: * Users with either the system admin or content admin role can see unpublished content. * For users with the content manager, content admin, or content approver roles, search results include content for which they are not the audience. However, they cannot view the content unless they are part of the configured audience. {#ec-news-articles__ul_ps1_wdw_22c} ## Employee engagement with news articles {#ec-news-articles__section_jzg_n2m_dcc} Content engagement enhances news articles by providing users with a way to comment and react to articles and for managers to measure the effectiveness of their content using engagement metrics. For more information, see [Content engagement](https://www.servicenow.com/docs/CjB0fJbaaZq3nA_6G3LrRg "Content engagement enhances news articles by providing users with a way to comment and react to articles and for managers to measure the effectiveness of their content using engagement metrics.") ## News articles in the Now Mobile app {#ec-news-articles__section_u4p_1c1_czb} The Now Mobile app features the News center screen, which displays the same News articles that are published to the News feed widget in the portal. In addition, content managers can configure News articles to appear on the Now Mobile app Home screen. For information on the Now Mobile app user experience, see [News in Now Mobile](https://www.servicenow.com/docs/TWavv90cWeim7GKJMXzAYg "News articles are available in Now Mobile to provide easy access to consumable content, on-the-go."). For information on publishing news articles, see [Create a publish plan for your content](https://www.servicenow.com/docs/DG0leRcxBKOwwDVd~gkcAw "After you create content in the Content Library, add one or more publish plans to control where the content is delivered, the audience, and the period of time it is available."). ## Organizing news articles {#ec-news-articles__section_acg_nnv_zyb} Content admins and managers can assign one or more categories to a news article, for example Industry news or Company culture. Once the article is published, employees can see the categories associated with an article when previewing it in the News Feed widget on the Home page or in the News Center. An employee can click the category to open the Category page, which lists all the news articles associated to that category in reverse chronological order. The following table demonstrates how categories enhance the user experience: {#ec-news-articles__table_mnk_ckf_gzb__entry__2} | Capability | Screen shot | |-|-| | When an employee searches for a news article, they can filter the search results by news category. | | | The News Feed widget displays the categories for each article, which link to a page for that category. Each category page lists the associated news articles, organized by publication date, with the most recently published articles displayed first. The page also holds a Category list widget with links to the other category pages. The widget displays the categories based on the configured order. If there are multiple categories with the same order value, the system lists them in alphabetical order. | | | The News Center holds a Category list widget with links to the category pages. When an employee opens a news article, the Article detail page displays the news category at the bottom of the article. | | [Table 1. Categories capabilities with example screen shots] {#ec-news-articles__table_mnk_ckf_gzb} ## Boosting News article production {#ec-news-articles__section_yl5_rs5_2yb} Content authors can increase their productivity by leveraging content templates to produce large volumes of News articles. A user with the sn_cd.content_template_owner role first creates a content template to define the article layout, publishing location, and audience. When a content author creates a new article, they can associate the news article to a content template to access a pre-built template and auto-generated publish plans. For more information, see [Content templates](https://www.servicenow.com/docs/sFWQshkf7n3VDWMkI7p4LA "Content templates empower content creators to efficiently publish large volumes of news articles. Each template defines the article layout, publishing schedule, destination, and target audience. By associating a news article with a content template, the system automatically generates publish plans, which reduces the effort required to publish content."). ## Customizing the News experience {#ec-news-articles__section_vrj_bl2_gyb} The News Center and Article Detail pages support other Content Publishing widgets. For example, you can configure the News Center page to display upcoming events. For information on configuring the portal pages, see [Creating portal pages](https://www.servicenow.com/docs/access?context=c_Pages&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US). To set a limit for the number of articles displayed in the News widget or to select different pages for the News Center or Article display, see the News section of [Properties installed with Content Publishing](https://www.servicenow.com/docs/TDsWC69DwTLCClmk2YA_PQ "The Content Publishing [com.sn_content_delivery] plugin adds the following properties that are designed to control how scheduled jobs work in relation to notifications, to-dos, and communities."). If you plan to customize the News Center or Article details page, we recommend that you create new pages and update the properties to redirect to the new pages. Some additional considerations include: * The Article details page widgets require a `sys_id` query string parameter with the sys_id of the specific News Article. * We recommend having a News Dataloader widget in the Article details page, and enabling the Use Dataloader option in the other widgets in the page. This facilitates data sharing between the widgets on the page, which reduce the page loading time. {#ec-news-articles__ul_btl_pk2_gyb}