--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Enhanced Requests Experience # Enhanced Requests Experience {#ariaid-title1} Release version: Yokohama Updated March 4, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Enhanced Requests Experience The Enhanced Requests Experience in ServiceNow's Employee Center improves request management by enabling users to effectively find and manage requests through a segmented, multi-tab interface. It is available from Employee Center version 38.0 (Australia release) onwards and supports both web and Now Mobile app access for seamless request handling. Show full answer Show less ## Key Features * **Multi-Tab Interface:** Default tabs include *For you* and *For others*, with the option to configure additional tabs tailored to organizational needs. Excess tabs appear under a "Show more requests" button in list view. * **Customizable Filters:** Default filters such as *Status* and *Updated* can be edited, and new filters (e.g., Request Type, State, Location) can be added to improve request visibility and management. * **Drafts Functionality:** Users can create requests and save them as drafts before submission, enabled by default but can be disabled via system properties. * **Flexible Views:** Requests display by default in card view, with an option to toggle to list view starting from Employee Center version 40. * **Pagination:** Requests are paginated when exceeding 15 per page for better navigation. * **Responsive Design:** The Requests page is responsive with filter display optimized for various screen sizes. * **Role-Based Access:** Different personas (managers, employees, executive assistants) can view requests relevant to their responsibilities, such as requests created for self, team members, or work locations. * **Now Mobile App Integration:** The full Enhanced Requests Experience is available on the Now Mobile app, allowing users to manage requests on the go by opting into the mobile experience. ## Known Limitations * Keyword search is limited to the specific table configured as the source and does not traverse related child or parent tables (e.g., searching for Requested Items will not return related Requests). * Support for searching across related tables via grouping is planned for future releases. ## Practical Considerations for Customers * Ensure your Employee Center is version 38.0 or later to access the Enhanced Requests Experience. * Configure tabs and filters according to your organizational requirements to optimize request visibility and management workflows. * Leverage the drafts feature to allow users to prepare requests before submission, improving request accuracy and completeness. * Enable the mobile experience on the Now Mobile app to empower users with request management capabilities anytime, anywhere. * Be aware of current search limitations when designing request search and reporting strategies. Improve your request management on Employee Center with the Enhanced Requests Experience that enables you to find and manage requests effectively. In the Enhanced Requests Experience, requests are segmented by type. You get the For you and the For others tabs by default with the Enhanced Requests Experience. You can also configure other tabs as the functionality supports multiple tab interface. If the numbers of tabs exceed the screen size a Show more requests button displays the rest of the tabs in a list view. You can edit the default filters Status and Updated available with the default tabs For you and For others. You can also configure new filters to the tabs as required. You can associate tabs to filters according to your organizational requirement. Note: You must be on the Employee Center version 38.0 or later or have upgraded to the Australia release to use the Enhanced Requests Experience. Figure 1. Enhanced Requests Experience The default number of requests shown on one page is 15. If it exceeds 15, pagination comes into effect. The Enhanced Requests Experience let's you create a request and keep it in your Drafts instead of submitting it instantly. It will sit in the Drafts until you're ready for submission. Drafts is enabled by default. If you want to hide the Drafts tab, mark the system property, Enable Save as draft in esc portal (glide.sc.enable.save_as_draft.portal.esc) false. The requests are displayed in a card view by default. You can the view toggle icons next to the search bar to switch between card view and list view. The toggle functionality is only available on Employee Center version 40 onwards. Enhance the visibility of requests by using the Filter by option. You can only have one filtering view for one portal. Filter options can be like Request Type, State, Location, and so on.Known Limitations Important: Keyword search in Enhanced Requests Experience searches only the table with the Source Configuration record. It does not extend to child or parent tables. For example, if you search for a Requested Item (RITM), related Request (REQ) records will not surface in the search results. Support for traversing related tables through grouping is planned for a future release. The multiple tab interface and the filter options are configurable. For more information, see: * [Set up request sources](https://www.servicenow.com/docs/H8NekAhnSR7Uvm6doUPmFg "Create different request sources for different applications to see all your requests under the Requests section on Employee Center.") * [Set up the Requests filter definition](https://www.servicenow.com/docs/Q1EVP2hbb_HT1HAKyfecIQ "Configure a filter definition for different portals or each portal separately with the Requests filter definition.") {#my-requests-update-intro__ul_pjn_xds_tfc} The Requests page is available on responsive view too. The filters are displayed with a Show more option when it exceeds the page length. The Enhanced Requests Experience has improved features for different personas. The experience is scalable, so that admins can create as many tabs as required. As a manager, you can: * View requests created by you on behalf of the team. * View requests created by others for your team. * View requests created for your own work location, when configured. {#my-requests-update-intro__ul_chb_tvg_tfc} As an employee, you can: * View requests you have created for yourself. * View requests that are created for you. * View requests that are created for your work location, when configured. {#my-requests-update-intro__ul_pff_4fh_tfc} As an executive assistant, you can view requests that you have created for others. ## Enhanced Requests Experience on Now Mobile app {#my-requests-update-intro__section_dcw_tmq_m3c} You can get the Enhanced Requests Experience on the Now Mobile app, bringing the full request management capabilities from the Employee Center portal to mobile. Employees can view, search, filter, and manage their requests on the go. To view the requests on your Now Mobile, you must opt for the mobile experience. For more information, refer to [Opt in to the enhanced Enhanced Requests Experience](https://www.servicenow.com/docs/o5sULWr0j56wTqB5SJ0sfg "Opt in to the Enhanced Requests Experience, as an existing customer, to get the benefits of the updated features on both desktop and on the Now Mobile app.") and select the Mobile experience. To know more about the mobile experience, refer to [Enhanced Requests Experience on Now Mobile](https://www.servicenow.com/docs/GPwa5zvo36qvAskkISz35g "You can get the Enhanced Requests Experience on the Now Mobile app, bringing the full request management capabilities from the Employee Center portal to mobile. Employees can view, search, filter, and manage their requests on the go.").