---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Enhanced chat in Employee Center

# Enhanced chat in Employee Center {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn more about the theme updates and how to get started with Now Assist enhanced chat.
You can see a new theme that is visually-engaging, effective, and user-friendly with the following enhancements:

* Enhanced home page theme: Unifies various types of content, such as requests, articles, and quick links, to create an improved browsing experience. The theme aligns with the latest sets components, a new color scheme, a logo update, and CSS variable adjustments for an improved browsing experience.
* Enhanced header: Helps you navigate to your tasks, requests, favorites, and search effectively.
* Enhanced chat: Offers a conversational search experience in a dynamic dialogue to gather information, provide help, or guide through a process using the search.
{#nass-now-assissist-self-service__ul_djg_xwm_zbc}

## Enhanced theme in Employee Center {#nass-now-assissist-self-service__section_vbw_2d1_sqb}

This theme provides a more functional and clean design that is visually appealing. This theme aligns with the new sets components, a new color scheme, logo update, and CSS variable adjustments. Figure 1. Employee Center theme

## Enhanced header {#nass-now-assissist-self-service__section_qxw_jmk_bdc}

Enhanced header helps you navigate to my tasks, requests, favorites, and search quickly.

## Enhanced chat {#nass-now-assissist-self-service__section_ybm_zj4_1fc}

To get started with the Now Assist in Virtual Agent enhanced chat:

* Install the Now Assist in Virtual Agent application from the store.
* Ensure that the enhanced chat is configured for the Employee Center portal by virtual_agent_admin.
* Select Employee Center from the Portals tab and select the enhanced chat.

  For more information, see [Display your chat assistant on a portal, channel, or mobile app](https://www.servicenow.com/docs/access?context=display-assistant-portal-channel&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US).

{#nass-now-assissist-self-service__ul_zbm_zj4_1fc}  
Important:  
Pinning chat windows can create responsiveness issues on the following screen resolutions and pixel range.

* For homepage, my tasks page, my favorites page, and my applications page: Range between 600px and 800px.
* For topic page: Below 1413px.
{#nass-now-assissist-self-service__ul_uml_mx2_2fc} Ensure you avoid pinning the chat window and resizing on these screen resolutions.

## More information about Now Assist in Virtual Agent enhanced chat {#nass-now-assissist-self-service__section_tjr_sxw_2fc}

Want to learn more? Visit these resources about Now Assist in Virtual Agent enhanced chat.  
Important:  
By default, pinning a chat window is enabled for Service Portal. For all other portals, an admin needs to create a system property to enable pinning a chat window. For more information, see [Now Assist in Virtual Agent system properties](https://www.servicenow.com/docs/access?context=nava-sys-props&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US).  
* [Enhanced chat](https://www.servicenow.com/docs/access?context=nava-enhanced-chat&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US)
* [Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-in-va-landing&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US)
* [Portal prerequisites for enhanced chat](https://www.servicenow.com/docs/access?context=prerequisites-enhanced-chat&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US)
* [Configuring assistants overview](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US)
* [Using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=using-now-assist-in-va&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US)
* [Exploring Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=exploring-now-assist-va&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US)
{#nass-now-assissist-self-service__ul_zmt_55r_zbc}