--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Approvals hub integration with Workday # Approvals hub integration with Workday {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Approvals hub integration with Workday The Approvals hub integration with Workday enables ServiceNow customers to access and manage active approvals from Workday and other external business applications directly within Employee Center Pro. This integration simplifies workflows by allowing users to pull employee and approval-related information from Workday into ServiceNow and to approve, reject, or view tasks without leaving the platform. Show full answer Show less ## Key Features * **Data synchronization:** Pulls employee information related to time off, leave of absence, timesheets, job changes, requisitions, terminations, spend authorizations, and compensation details from Workday into ServiceNow. * **Centralized approval management:** Enables approvers to view, approve, or reject Workday tasks directly from Employee Center Pro. * **Supported Workday todo configurations:** Includes job change, job requisition, leave of absence, spend authorization, termination, time off, correct time off, timesheet, and compensation change request todos. * **Report fetching:** Administrators can fetch metadata and view Workday reports and related employee data within ServiceNow. * **Task configuration:** Allows storing one-time parameters to pull Workday tasks into ServiceNow and provide approvers with contextual information for better decision-making. ## Application Setup and Prerequisites * Install or upgrade to the latest versions of the following plugins: * Employee Center Pro * HR Service Delivery Integration with Workday (upgrade from v2.0.6 to v3.0.0) * Workday HR Spoke * Human Resources Scoped App: Core (com.snhrcore) * Enterprise Service Management Integrations Framework (installed with Employee Center Pro) * Ensure you have the HRSD Pro or Enterprise license that includes Employee Center Pro (Workday integration is not available for standalone Employee Center Pro). * Familiarize yourself with the Enterprise Service Management Integrations Framework and the Workday HR Spoke documentation for connections and credentials. * Activate and run scheduled flows to pull Workday record details regularly. * Be aware that RCA (Request for Change Approvals) records generated after installation start in the Requested state and must be manually approved or automated via a bulk approval script. ## Benefits for ServiceNow Customers * Streamlines HR and approval workflows by integrating Workday data and approvals into ServiceNow, reducing the need to switch platforms. * Improves approver productivity by providing a unified interface to manage multiple types of Workday approval requests. * Enhances visibility into employee-related data and approval statuses directly within Employee Center Pro. * Offers configurable task settings to tailor approval workflows to organizational needs. Enable easier access to all active approvals of external business applications such as Workday from Employee Center Pro. The Workday spoke is built by Bristlecone, Inc. Using Approvals hub integration with Workday, you can perform the following actions from Employee Center Pro: * Pull employee information from Workday for time off requests, correct time off request, leave of absence, timesheet, job change, job requisition, termination, spend authorization, and compensation details to a ServiceNow application. * View the Workday information from your ServiceNow instance. * Enable approvers to view, reject, and approve the tasks right from Employee Center Pro. {#wd-ec-integration__ul_acp_bqj_knb} ## Application setup {#wd-ec-integration__section_rlq_ww1_1yb} Ensure you have the latest versions of the following plugins: * Employee Center Pro * HR Service Delivery Integration with Workday 3.0.0 Note: Upgrade v2.0.6 to v 3.0.0 * Workday HR Spoke * Human Resources Scoped App: Core (com.sn_hr_core) * Enterprise Service Management Integrations Framework. This framework is installed with Employee Center Pro. {#wd-ec-integration__ul_tmv_srr_2xb} ## Prerequisites {#wd-ec-integration__section_gfd_4hp_kxb} Before you start working on the Workday integration, get familiar with the following steps. * Ensure you have the HRSD pro/Enterprise license that includes EC Pro. Workday integration is not available for Employee Center Pro standalone. * Understand how Enterprise Service Management Integrations Framework works, see [Using Enterprise Service Management Integrations Framework](https://www.servicenow.com/docs/g8AHSFe2dmADE1VK~op9Mw "Understand how you can use Enterprise Service Management Integrations Framework to connect with a third-party system.") and [View tasks of a third-party system](https://www.servicenow.com/docs/kmV_3xwGpa3W6Um~aUsW7g "View tasks that are pulled from the third-party system into Enterprise Service Management Integrations Framework.") * Integrate Workday with ServiceNow, as explained in [Workday HR Spoke](https://www.servicenow.com/docs/access?context=workday-hr-spoke&version=yokohama&pubname=yokohama-integrate-applications&ft:locale=en-US) and [Connections and Credentials](https://www.servicenow.com/docs/access?context=r-credentials&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US). * Activate and run the schedule flow that pulls record details. For more information, see [Activating schedule flows](https://www.servicenow.com/docs/PhBjmEX4KeTw2J9iLwMqZg "Activate the schedule flow that interacts with Workday to pull worker profile information and tasks into a ServiceNow application."). * Understand the installed components as explained in [Components installed with HR Service Delivery Integration with Workday](https://www.servicenow.com/docs/enXmL1cI51QQr5XjsijTDQ "Several types of components are installed with activation of the HR Service Delivery Integration with Workday (sn_hr_workday) application, including tables and user roles.") * Understand the basics of [Workday integration](https://www.workday.com/en-us/products/platform-product-extensions/integrations.html) and business processes. {#wd-ec-integration__ul_i51_3xc_zrb} Note: The RCAs that are generated after the installation are in the Requested state and you must manually mark the RCAs as Allowed, which can be time-consuming. To automate the RCA approvals for any record, you can run the EC bulk RCAs approval script where the source scope is one of the Employee Experience applications. ## Workday approvals workflow {#wd-ec-integration__section_a35_3lp_kxb} Improve productivity by managing third-party approval flows from Employee Center Pro. Here is a list of the supported Workday todos configurations.{#wd-ec-integration__table_owb_zl5_yxb__entry__2} | Todos configuration | Table name | |-|-| | Job Change Request Todos | sn_hr_workday_job_change_request_todos | | Job Requisition Request Todos | sn_hr_workday_job_requisition_request_todos | | Leave Of Absence Request Todos | sn_hr_workday_leave_of_absence_request_todos | | Spend Authorization Request Todos | sn_hr_workday_spend_authorization_request_todos | | Termination Request Todos | sn_hr_workday_termination_request_todos | | Time Off Request Todos | sn_hr_workday_time_off_request_todos | | Correct Time Off Request Todos | sn_hr_workday_correct_time_off_request_todos | | Timesheet Request Todos | sn_hr_workday_todo | | Compensation Change Request Todos | sn_hr_workday_compensation_change_request_todos | [Table 1. Workday supported tables] {#wd-ec-integration__table_owb_zl5_yxb}By default, todos configurations are available for Open and Completed. Note: For more information the field-level info about leaves, timesheets, timeoffs, compensation change, job change, job requisition, or leave of absence, see [Workday HR Spoke](https://www.servicenow.com/docs/access?context=workday-hr-spoke&version=yokohama&pubname=yokohama-integrate-applications&ft:locale=en-US). For additional reference information, see [Approvals experience reference](https://www.servicenow.com/docs/xGOvpWvaWlHizZ9NZttO~g "Use the following reference information for better approval experience."). * **[Fetch Workday reports](https://www.servicenow.com/docs/r_gpH_T7yXBTVMX5JX0W9Q)** As an administrator, fetch the reports metadata from other business applications such as Workday. View the Workday reports, leaves, compensation, and other information from your ServiceNow instance. * **[Configure Workday to-dos](https://www.servicenow.com/docs/tTyUIMl2DD2Fi5T4w7zHvg)** Store one-time configuration parameters to pull tasks from Workday into the ServiceNow application. * **[Use task configuration for Workday approvals](https://www.servicenow.com/docs/ReoI6PhyoCtm_olYznPXiA)** Using the default To-dos configuration, you can provide the approvers with more in-context information about the approval requests for better approval workflows.