--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Employee Service Management # Employee Service Management {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Employee Service Management Employee Service Management by ServiceNow enhances the employee experience through seamless digital workflows that streamline HR, IT, legal, and facilities services. It supports processes such as automated onboarding, time-off requests, equipment upgrades, and location changes, enabling employees to access timely assistance whether remote or on-site. The solution fosters collaboration across departments, breaks down silos, and maximizes productivity by simplifying complex employee processes and communication. Show full answer Show less ## Key Features * **Streamlined Employee Processes:** Simplifies workflows for onboarding, location changes, and task management using Employee Center, ServiceNow for ServiceNow, and the Now® Mobile app, ensuring employees have 24/7 access to services and information. * **New Ways to Work:** Supports adaptive work practices with insights into request volumes and workloads via HR Service Delivery, Workplace Service Delivery, and Universal Request applications, accessible anytime through Now Mobile for HR Service Delivery. * **Cross-Functional Collaboration:** Integrates with Service Portal, Walk-up Experience, Service Catalog, Knowledge Management, and Virtual Agent to deliver a unified employee service experience across multiple departments. * **Career Growth and Development:** Empowers employees to manage their professional growth using Talent Development applications to set career goals and create personalized plans. * **Legal Service Automation:** Streamlines routine legal requests to allow legal teams to focus on higher-value work. * **Safe Workplace Management:** Supports health and safety initiatives with the Safe Workplace suite, enabling features like self-service reservations, distancing floor plans, PPE monitoring, and workplace readiness assessments. ## Practical Benefits for ServiceNow Customers * Improves employee engagement and productivity from day one by automating and simplifying HR-related tasks. * Provides employees access to consistent, responsive support through multiple digital channels including mobile and virtual agents. * Enables organizations to gain actionable insights into workforce dynamics and service demand to better allocate resources. * Helps maintain compliance and legal oversight by providing templates and workflows that organizations can tailor to their specific needs. * Supports government agencies with free-use arrangements while emphasizing compliance with applicable laws and internal ethics requirements. ## Getting Started ServiceNow customers are encouraged to work with implementation specialists to tailor Employee Service Management to their organizational goals. Additional tools like Service Portal, Walk-up Experience, Virtual Agent, and Knowledge Management can further optimize the employee experience. ## Important Notices Organizations are responsible for ensuring their use of Employee Service Management complies with applicable laws and regulations, including data protection and employment laws. The provided application and templates do not constitute legal advice and should be customized as needed. Government agencies have specific usage terms and must coordinate with internal ethics offices to confirm permissibility. Enhance employee experience with seamless digital workflows through ServiceNow® Employee Service Management. ## Boost employee productivity and engagement {#employee-service-management-overview__section_kys_xfv_rjb} Employee Service Management facilitates seamless digital workflows, including automated onboarding processes, to empower new hires right from day one. As your employees progress in their journey with your organization, you can offer efficient HR and IT support, simplifying tasks like requesting time off, relocating to another facility, or upgrading equipment. Communication via channels such as Virtual Agent for HR Service Delivery ensures your employees receive timely assistance, whether they are working remotely or on-site. With intuitive workflows, Employee Service Management breaks down departmental silos, fostering collaboration and efficiency. In a dynamic workforce, overcoming logistical hurdles with Employee Service Management ensures a frictionless employee experience and maximizes productivity. |-|-| | ![Complete process.]() | Streamline employee processes : Make it easy for employees to navigate complex processes and get the information they need in their preferred channels. | | | Create new ways to work : Reinvent your organization to increase productivity and gain insights into a changing workforce. | | | Foster cross-functional collaboration : Provide a unified employee experience across IT, HR, facilities, legal, and other organizations. | | ![Magnifying glass.]() | Request legal support and services. : Automate or streamline routine legal requests and focus on higher value work. | [ ] {#employee-service-management-overview__table_uw5_lxw_sjb} ## Intuitively manage career growth and development {#employee-service-management-overview__section_rs4_3tw_tyb} Empower your employees to take charge of their own professional growth and development. Employees can identify their career goals, pick areas for improvement, and create personalized growth plans using Talent Development applications. ## Streamline employee processes {#employee-service-management-overview__section_tzz_1kr_qjb} Streamline employee experiences by implementing efficient workflows that simplify intricate processes such as onboarding, handling location changes, and managing to-do lists. Utilizing tools like Employee Center, ServiceNow for ServiceNow, or the Now® Mobile, ensure that your employees have seamless access to vital information and services, regardless of their location or the time of day. ## Create new ways to work {#employee-service-management-overview__section_z1v_jkr_qjb} Embrace adaptive work practices to cater to the evolving demands of your employees. Gain invaluable insights into request volumes, request types, and team workloads. By implementing HR Service Delivery, Workplace Service Delivery, and Universal Request, you can ensure the swift and efficient resolution of employee requests and inquiries. Employees can conveniently access these capabilities at any time through the Now Mobile for HR Service Delivery. ## Foster cross-functional collaboration {#employee-service-management-overview__section_v2b_jy1_yjb}
Utilize Employee Service Management with other features of the ServiceNow AI Platform to optimize your employee experience. By integrating Service Portal, Walk-up Experience, and Service Catalog with Employee Service Management, you can provide your employees with streamlined interactions and easily accessible services across departments. When you supplement other communication channels with Knowledge Management knowledge bases and articles, and provide answers to your employees quickly with Virtual Agent, your employees can get the help that they need any time. ## Manage a safe and efficient workplace {#employee-service-management-overview__section_jzr_jmr_qjb} Prioritize the health and safety of your employees with the Safe Workplace suite. Establish trust with your employees through proactive communication. Provide employees with self-service reservations using distanced floor plans. You can also gauge employee readiness to return to the workplace, monitor personal protective equipment needs, and make informed decisions about workplace reopening. ## Learn {#employee-service-management-overview__section_zzq_5j3_5rb} * [What is employee experience?](https://www.servicenow.com/products/hr-service-delivery/what-is-employee-experience.html) * [What is Virtual Agent?](https://www.servicenow.com/products/virtual-agent.html) * [What is Workplace Space Management?](https://www.servicenow.com/products/space-management.html) * [What is Legal Knowledge Management?](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-sheet/ds-legal-knowledge-management.pdf) {#employee-service-management-overview__ul_nz4_vj3_5rb} ## Get started {#employee-service-management-overview__section_pqm_vfr_qjb} * Work with an implementation specialist to achieve your desired business outcomes. To learn more, visit the [Customer Success Center](https://www.servicenow.com/success.html). * Explore which other tools can optimize your Employee Service Management experience, like [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US), [Walk-up Experience](https://www.servicenow.com/docs/access?context=walkup-experience-landing-page&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US), [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US), [Service Catalog](https://www.servicenow.com/docs/access?context=service-catalog&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US), and [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) Knowledge Management. {#employee-service-management-overview__ul_bpm_1ht_vjb} ## Notice regarding use by organizations {#employee-service-management-overview__section_umk_z13_f4b} All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application's compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.{#employee-service-management-overview__p_s1g_nfg_h1c} Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.{#employee-service-management-overview__p_t1g_nfg_h1c} ## Notice regarding use by government agencies {#employee-service-management-overview__id_xbb_1b3_f4b} ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency's Ethics Office or its authorized representative that acceptance and usage of the application is permissible.{#employee-service-management-overview__p_l3b_nfg_h1c} All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency's specific requirements.{#employee-service-management-overview__p_m3b_nfg_h1c} ## Products {#employee-service-management-overview__section_vpq_1j1_pjb} * [Unified Employee Experience](https://www.servicenow.com/docs/D9dD0SBA7iFLr~FmzNWdLA "The Unified Employee Experience suite of products consist of Employee Center, the unified portal available in two tiers: the standard version of the product and the subscription-based application, Employee Center Pro, offering advanced features along with other omni-channel experiences and integrations.") * [Emergency Response Management](https://www.servicenow.com/docs/rVh5nYavblAVoA7mYum9Dg "ServiceNow Emergency Response Management applications help your organization mobilize its business continuity efforts during natural disasters and pandemics like COVID-19. Streamline and automate activities on multiple fronts to keep everyone informed and connected as you anticipate or experience emergencies.") * [Talent Development](https://www.servicenow.com/docs/FqsqrLwGGLqMhFog9GflUg "The ServiceNow Talent Development applications use a suite of products to help employees develop, grow, and deliver on critical business outcomes.") * [Health and Safety](https://www.servicenow.com/docs/Uq_PaxDL94j9INw5ZjTY2g "ServiceNow Health and Safety enables businesses to ensure safe and healthy working conditions for their employees.") * [HR Service Delivery](https://www.servicenow.com/docs/BahF~OggEsFdk16BL0SxYw "Unlock enterprise productivity and give your employees the service experience they deserve with ServiceNow HR Service Delivery. By providing employees with a single place to manage their work needs while shielding them from back-end complexity, you can deliver a great experience to meet the demands of a modern-day workforce.") * [Employee Journey Management](https://www.servicenow.com/docs/bODtbWy2I5JMc28gtwH6fw "Employee Journey Management integrates HR Service Delivery features and applications to enable employees, managers, and the organization to initiate and manage journeys to drive employee engagement and productivity. There are several applications, plugins, integrations, and features that are available for Employee Journey Management.") * [Contract Management Pro](https://www.servicenow.com/docs/AfXraQp8gmnWP3cBnymrYA "The ServiceNow Contract Management Pro is a contract lifecycle management solution that's easy to use and adopt. You can use it to set up contract document templates, clauses, clause variations, and to initiate contract requests. It also supports Now Assist driven contract analysis and metadata extraction, e-signatures, wet signatures, and external storage systems.") * [Legal Service Delivery](https://www.servicenow.com/docs/YbG6aGhUUCDcxXgPMDTjlg "ServiceNow Legal Service Delivery provides a unified experience between the employees requesting legal support and the legal teams serving them.") * [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/GXNvdl3PSy0nj_8_~VXwhQ "Use the ServiceNow ServiceNow Otto for HR Service Delivery (HRSD) application to summarize the case information, generate resolution notes, and summarize the chat information for an interaction. You can enable your agents to understand the chat and case context so that they can propose quicker resolutions to your requesters.") * [Now Mobile app](https://www.servicenow.com/docs/bF5jUdY5zzLuAdUDTUZGgw "Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.") * [Now Mobile app for HR Service Delivery](https://www.servicenow.com/docs/GqwofBJAPj8_OPrnmyuBbA "The HR Service Delivery for mobile plugin enables employees to access HR Service Delivery features from their mobile devices.") * [ServiceNow for Microsoft Outlook](https://www.servicenow.com/docs/QMcSnBDLLKWgQ593FpIiTg "The ServiceNow integrations with Microsoft Outlook help you create a better, more connected experience for users. Employees get seamless self-service without having to leave the Outlook client, and agents can resolve cases faster.") * [ServiceNow Add-in for Microsoft 365](https://www.servicenow.com/docs/wQ3YuJ7Bc0Gn2cUrkOM3wg "Create an add-in with customized office controls and quick links for employees. Increase efficiency by allowing employees to submit requests directly from their Microsoft 365 applications.") * [ServiceNow for Microsoft Teams](https://www.servicenow.com/docs/JbJ2gPlJqrnBqr6PEPchCw "The ServiceNow integrations with Microsoft Teams and Microsoft 365 help you to create a better, more connected experience for your users. It drives productivity for the entire enterprise because employees get seamless self-service and agents can resolve their cases faster.") * [ServiceNow for Zoom](https://www.servicenow.com/docs/pIkDbSrAMidF3RcoSSQAOQ "The ServiceNow integrations with Zoom helps you create a better, more connected experience for users. Employees get seamless self-service without having to leave the Zoom client, and agents can resolve cases faster using Zoom chat, video, and telephony tools.") * [SharePoint Online Search Connector](https://www.servicenow.com/docs/_dDai44rKMLBYo67qO5Bcw "The ServiceNow SharePoint Online Search Connector offers a consumer-grade search configuration to manage your information resources.") * [Skills Foundation](https://www.servicenow.com/docs/hDK4gn_IA6o~2ylYyoa96w "The ServiceNow Skills Foundation application is an AI-driven platform that you can use in your organization to develop a workforce that is based on skills.") * [Universal Request](https://www.servicenow.com/docs/jyuLesGBUkfTuMbytv9Wjw "ServiceNow Universal Request empowers customers in their journey toward Enterprise Service Management (ESM) or Global Business Services (GBS) by enabling agents to resolve cases seamlessly across the enterprise to provide a better employee experience.") * [Universal Task](https://www.servicenow.com/docs/SfJKP9Rve~rhSAW_GOrQlQ "The ServiceNow Universal Task application is a tasking framework that enables your agents to request extra information from employees who submit tickets or to task employees to accomplish an activity in order to resolve a ticket.") * [Virtual Agent for HR Service Delivery](https://www.servicenow.com/docs/ctmIxOQdbeMGpLduePeK5A#hr-virtual-agent-conversations "HR Service Delivery and Virtual Agent provide an automated chat with an employee requesting HR services. You can program Virtual Agent to understand the intent of an employee to handle repeatable requests.") * [Workplace Service Delivery](https://www.servicenow.com/docs/VvYDFg4GIovovrcmPeuw0g "Provide employees with a single place to manage workplace tasks like reserving rooms, ordering supplies, reporting maintenance issues, or requesting cleaning with the ServiceNow Workplace Service Delivery. Reduce the back-end complexity of setting up and maintaining a streamlined experience for your workplace.") {#employee-service-management-overview__ul_od3_cj1_pjb}