---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Setting up your Alumni Service Center {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Setting up your Alumni Service Center

The Alumni Service Center enables communication with former employees or non-employees through a dedicated portal.
It requires activation of specific prerequisite plugins before the Alumni Service Center (snasc) plugin can be activated.
This setup is essential for managing alumni interactions efficiently within ServiceNow.
Show full answer Show less  

## Prerequisites and Plugin Activation

* Activate these plugins first:
  * Human Resources Scoped App: Core (com.snhrcore)
  * Employee Center (snexsp)
  * Explicit Roles (com.glide.explicitroles) - mandatory before snasc activation
* Request plugin activation through your usual ServiceNow process.

## Roles Installed and Their Purpose

Activating the Alumni Service Center installs several roles required for configuration and management:

* **Alumni Service Center admin (snasc.admin):** Full configuration rights; includes roles such as role delegator, skill user, Service Portal admin, chat admin, etc.
* **Alumni Service Center manager (snasc.manager):** Manages alumni records and some import processes; includes content delivery manager role.
* **Alumni Service Center Alumni (snasc.alumni):** Access role for alumni users.
* **External Alumni Service Center user (sncexternal):** For external alumni users.

## Service Portal Configuration Updates

After upgrading the platform or the Alumni Service Center Store App, manually update three specific fields in the Alumni Service Center -- Service Portal record to retain customizations:

* Home page: `aschome`
* Main menu: `Alumni Center`
* Header Theme: `Alumni Center Coral Theme`

## Supported Task Types

The system supports various task types relevant to alumni engagement:

* Collect Employee Input
* Checklist
* E-signature (HR core only)
* Mark when complete
* Take survey
* Upload documents
* URL and View video

## Adding and Managing Content

The Alumni Service Center shares widgets with the HR Service Delivery Employee Center. Use **Content Publishing** to add and display content, and **Content Automation** for campaigns, enabling targeted alumni engagement.

## Loading and Importing Alumni Data

Bulk import alumni users using **System Import Sets** . The import file must include at least a header and each alumnus's personal email. Use the `Imported Alumni [snascuserimp]` table for imports.

* After upload, transform the import set to staging.
* Review, edit, and approve staged alumni records in the Staged Alumni list.
* Use the 'Import All Approved' action to run the scheduled job that imports approved records into the Alumni table.  
Set up your Alumni Service Center so you can communicate with your former employees or non-employees.  
The following plugins must be activated prior to activating the Alumni Service Center (sn_asc) plugin:

* Human Resources Scoped App: Core (com.sn_hr_core)
* Employee Center (sn_ex_sp)
{#asc-configure__ul_u5g_qm2_tmb}

For more information on requesting activation of a plugin, see [Request a plugin](https://www.servicenow.com/docs/access?context=t_RequestAPlugin&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).

To set up Alumni Service Center, you must request activation for the following: Explicit Roles (com.glide.explicit_roles). The Alumni Service Center uses this plugin to help segregate external users from internal users.  
Note:  
The Explicit Roles (com.glide.explicit_roles) plugin must be activated before activating the Alumni Service Center (sn_asc). For information on installing a ServiceNow Store application, see [Install a ServiceNow Store
application](https://www.servicenow.com/docs/access?context=t_InstallApplications&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).

Roles installed
:   By activating the Alumni Service Center \[sn_asc\] plugin, the following roles install and are required to configure your Alumni Service Center:
:   {#asc-configure__table_pp1_gvf_tmb__entry__3}

    | Alumni Service Center role | Description | Contains roles |
    |-|-|-|
    | Alumni Service Center admin \[sn_asc.admin\] | Lets you configure all aspects of Alumni Service Center. | * Role delegator \[role_delegator\] * Skill user \[skill_user\] * Alumni Service Center manager \[sn_asc.manager\] * Live feed administrator \[live_feed_admin\] * Chat administrator \[chat_admin} * Service Portal administrator \[sp_admin\] * Service Catalog administrator \[catalog_admin\] {#asc-configure__ul_yfr_mwf_tmb} |
    | Alumni Service Center Alumni \[sn_asc.alumni\] | Lets you access Alumni Service Center as an alumnus. | External Alumni Service Center user \[snc_external\] |
    | Alumni Manager \[sn_asc.manager\] | Lets you manage Alumni Service Center, which includes alumni records and some of the import process. | Content Delivery manager \[sn_cd.content_manager\] |
    [Table 1. Roles installed with Alumni Service Center]

    {#asc-configure__table_pp1_gvf_tmb}

Alumni Service Center -- Service Portal configuration update
:   After upgrading the latest platform version or the Alumni Service Center Store App version, manually update the following three fields in the Alumni Service Center -- Service Portal record to preserve your customizations. These values do not update automatically.

    * Home page: asc_home
    * Main menu: Alumni Center Header
    * Theme: Alumni Center Coral Theme

    {#asc-configure__ul_sxw_hhl_vnb}

Supported task types
:   The base system supports the following task types:

    * Collect Employee Input
    * Checklist
    * E-signature (HR core only)
    * Mark when complete
    * Take survey
    * Upload documents
    * URL
    * View video
    {#asc-configure__ul_txd_n3l_vnb}

Adding content
:   The Alumni Service Center uses the same widgets as the HR Service Delivery
    Employee Center. For more information, see [Employee Center widget instance options](https://www.servicenow.com/docs/mgG9dt0dWZrb8TdjM9Qtbg "You can configure the widget instance options to control how data is displayed within the widget.").
:   Use Content Publishing to add and display content to your Alumni Service Center. For more information, see [Content Publishing](https://www.servicenow.com/docs/Ca2TvYI2SM1WWuP6KzyTIw "Content Publishing offers robust communications creation tools that enable you to create, manage, and publish a variety of content types including portal content, notifications, mobile content, and tasks.").
:   To add content as part of a campaign, use Content Automation. For more information, see [Working on Campaigns](https://www.servicenow.com/docs/hrJUy7y7bxp3eO0phzaq0w "Campaigns offer a powerful content publishing tool that provides organizations with the ability to efficiently deliver targeted information to their employees. As a content manager, you can configure multiple channels to ensure content reaches the intended audience at the optimal time.").

Load data
:   To add alumni users in bulk, use System Import Sets. For more
    information, see [Import sets key concepts](https://www.servicenow.com/docs/access?context=c_ImportSetsKeyConcepts&version=yokohama&pubname=yokohama-integrate-applications&ft:locale=en-US).
:   At a minimum, the file you upload must have a header and the personal email for each
    alumnus.  
    Note:  
    Use the Imported Alumni \[sn_asc_user_imp\] table when importing users.

Transform and edit
:   After loading your file:

    * Transform your import set so that it moves to staging.
    * Go to Staged Alumni to view what was loaded from your file.
    * You can edit the loaded users, ensure unique user IDs, or approve if they look valid.
    * From the list view of Staged Alumni, click Import All Approved to start the Import Approved Staged to Alumni scheduled job.
    {#asc-configure__ul_vzm_51d_vmb}