---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Personal Data Rights in HR Service Delivery

# Personal Data Rights in HR Service Delivery {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

HR customers can enable personal data protection for their employees and alumni by implementing General Data Protection Regulation (GDPR) rules as a result becoming a GDPR compliant organization.  
HR Service Delivery offers two HR services to conform with Right to be Informed (RTBI) and Right to be Forgotten (RTBF) GDPR requirements:

* Request Personal Information Report
* Erasure of Personal Data
{#rtbi-compliance-hr__ul_un3_2pk_sdc}

## Right to be Informed (RTBI) {#rtbi-compliance-hr__section_uwx_cbc_ndc}

RTBI in HR Service Delivery include:

* Classifying the Personally identifiable information (PII) data.
* Approving hierarchy for the report generation. For more information, see [Generate Personally Identifiable Information (PII) report](https://www.servicenow.com/docs/ixmOHh0vdtNYl0fOmhsIng "As an HR agent, generate the PII report requested by the employee or alumni.").
* Requesting personal information report by an employee or alumni. For more information, see [Request personal information report](https://www.servicenow.com/docs/tt_4MiYndzNmfyvaQIduvg "As an employee or alumni, request your personal information report so that you can review it or be aware of your personal data held by your organization.").
* Restricting the service access to the agents in the HR data privacy group.
{#rtbi-compliance-hr__ul_rpv_kns_pdc}

## Right to be Forgotten (RTBF) {#rtbi-compliance-hr__section_k4j_2bc_ndc}

RTBF in HR Service Delivery include:

* Creating erasure request. For more information, see [Request erasure of personal data](https://www.servicenow.com/docs/R5ifuX1CLaL1~9cDfunQTA "As an employee or alumni, request erasure of your personal information when you no longer consent to processing, when there are significant errors within the data, or if you believe that the information is being stored unnecessarily.").
* Reviewing the erasure request and checking for eligibility.
* Carrying out the deletion.
* Restricting the service to the agents in the HR data privacy group and the HR data privacy compliance group for approvals.
{#rtbi-compliance-hr__ul_yp3_jdt_pdc}

Customers can choose to anonymize the employees personal data over deletion. For more information, see [Data anonymization](https://www.servicenow.com/docs/access?context=dps-data-anonymization&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US).

The ServiceNow platform offers other tools like Table cleaner, Archival rules, and Destroy rules, to support minimal data retention by removing outdated data. For more information, see [Exploring Data Management](https://www.servicenow.com/docs/access?context=exploring-data-management&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US). For enhanced data privacy, you can explore Anonymization and Field Encryption. For more info, see [Field Encryption](https://www.servicenow.com/docs/access?context=field-encryption&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US).