--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Understanding Lifecyle events for enterprise # Understanding Lifecyle events for enterprise {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Understanding Lifecycle Events for Enterprise Lifecycle Events for Enterprise automates employee lifecycle processes such as onboarding, offboarding, promotions, relocations, and parental leave. It enables organizations to streamline cross-departmental workflows, coordinating actions across HR, IT, Facilities, Finance, Legal, and other teams. This automation enhances efficiency, provides end-to-end visibility, guides employees through their next steps, and offers actionable insights via dashboards to continually optimize processes. Show full answer Show less ## Activation and Components The application consists of two plugins introduced in the Orlando release. Depending on your chosen HR Service Delivery package, you may activate one or both: * **Lifecycle Events \[com.snhrlifecycleevents\]**: Configures digital workflows to manage employee lifecycle events within HR. * **Lifecycle Events for Enterprise \[com.snhrlifecycleent\]**: Automates lifecycle events spanning multiple departments (HR, IT, Facilities, Finance, Legal) through a unified service delivery platform. It includes demo data for new hire onboarding. ## Configuration Roles and Capabilities Roles define access and configuration capabilities within Lifecycle Events: * **Lifecycle Event Administrator \[snhrle.admin\]**: Full administration and configuration rights over all lifecycle events, activity sets, and activities. * **Activity Set Manager \[snhrle.activitysetmanager\]**: Builds lifecycle events and activity sets; can configure activities owned by their group (e.g., HR tasks for HR members). * **Activity Writer \[snhrle.activitywriter\]**: Configures individual lifecycle event activities within their owning group (e.g., IT members can configure IT-related tasks). * **Activity Reader \[snhrle.activityreader\]**: Read-only access to lifecycle events, activity sets, and activities. ## Using Lifecycle Events for Enterprise Once configured, users with specific roles can manage lifecycle event cases, which are HR cases fulfilled by lifecycle events: * **Lifecycle Event Case Writer \[snhrle.casewriter\]**: Can create, manage, and monitor lifecycle event cases. * **Lifecycle Event Case Reader \[snhrle.casereader\]**: Can view lifecycle event cases. This structure enables ServiceNow customers to automate and manage comprehensive employee lifecycle experiences across multiple departments, improving coordination, efficiency, and visibility throughout the employee journey. Use Lifecyle events for enterprise to automate the fulfillment of employee lifecycle events such as new hire onboarding, offboarding, relocation, promotion, parental leave, and more. Lifecycle events are a collection of activities organized into activity sets to comprise an employee experience. ## Lifecyle events for enterprise Overview {#understanding-enterprise-onboarding-and-transitions__section_zwt_knx_xfb} Lifecyle events for enterprise enables organizations to easily automate employee experiences and processes that span multiple departments, offering the following benefits. * Easily snap together experiences and processes to automate cross-departmental work * Drive action across multiple departments and systems for improved efficiency * Provide end-to-end visibility on each process to ensure that correct actions are taken * Guide employees step-by-step so that they know what to do next * Continually optimize the process with insight from lifecycle event dashboards {#understanding-enterprise-onboarding-and-transitions__ul_y32_5b3_phb} The following video provides an overview of the Lifecyle events for enterprise application. ## Activation information {#understanding-enterprise-onboarding-and-transitions__section_s1q_mnx_xfb} Beginning in the Orlando release, Lifecyle events for enterprise is comprised of two plugins. Depending on the HR Service Delivery package you choose, activate one or both of the plugins. {#understanding-enterprise-onboarding-and-transitions__table_hnj_hcp_3jb__entry__2} | Plugin | Description | |-|-| | Lifecycle Events \[com.sn_hr_lifecycle_events\] | Enables you to easily configure digital workflows to manage employee lifecycle events within HR. See [Activate Lifecycle Events](https://www.servicenow.com/docs/JDx6owLWaKGW4jCR~PPtfQ "You can activate Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.") for more information. | | Lifecycle Events for Enterprise \[com.sn_hr_lifecycle_ent\] | Enables you to automate onboarding and other employee lifecycle events that span across multiple departments such as HR, IT, Facilities, Finance, and Legal through a single service delivery platform. See [Activate Lifecycle Events for Enterprise](https://www.servicenow.com/docs/ypAAum5U71kft1OvUt7fQQ "You can activate the Human Resources Scoped App: Lifecycle Events for Enterprise plugin [com.sn_hr_lifecycle_ent] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.") for more information. Note: The lifecycle event for new hire onboarding is included as demo data with the Lifecycle Events for Enterprise \[com.sn_hr_lifecycle_ent\] plugin. | [Table 1. Lifecyle events for enterprise plugins] {#understanding-enterprise-onboarding-and-transitions__table_hnj_hcp_3jb} ## Configuring Lifecyle events for enterprise {#understanding-enterprise-onboarding-and-transitions__section_uvz_lhm_ygb} Depending on your role, you can access and configure the following: Lifecycle event administrator : Users with the lifecycle event administrator \[sn_hr_le.admin\] role can administer and configure any part of the application, including any lifecycle event and its associated activity sets and activities. For more information, see [Building a lifecycle event](https://www.servicenow.com/docs/llAKKwk0t24yrBNk~eZaQQ "Lifecycle events enable you to automate the fulfillment of HR cases such as new hire onboarding."). Activity set manager : Users with the activity set manager \[sn_hr_le.activity_set_manager\] role can build any lifecycle event and the associated activity sets. You can configure any lifecycle event activity, so long as you are a member of the owning group that owns the activity. For example, if you are a member of the HR owning group, then you can configure any activity that is owned by the HR group, such as an employee task to watch an onboarding video or a fulfiller task to provide relocation assistance. * [Configure a lifecycle event](https://www.servicenow.com/docs/1_cFQDvF0lbcKPGpqn~Urg "Build a lifecycle event and its associated activity sets and activities with the lifecycle event builder.") and the associated activity sets * [Configure a lifecycle event activity](https://www.servicenow.com/docs/~QymHjSrB6ox0bK2t49W8g#configure-hr-lifecycle-event-activity "Create or modify a lifecycle event activity. Lifecycle Events activities can be approvals, employee tasks, fulfiller activities, notifications, flows, content, or activity containers.") if you are a member of the associated owning group {#understanding-enterprise-onboarding-and-transitions__ul_oyz_yhm_ygb} Activity writer : Users with the activity writer \[sn_hr_le.activity_writer\] role can configure any lifecycle event activity, so long as you are a member of the owning group that owns the activity. For example, if you are a member of the IT owning group, then you can configure any activity that is owned by the IT group, such as to set up an active directory account or to set up equipment for a new employee. For more information, see [Configure a lifecycle event activity](https://www.servicenow.com/docs/~QymHjSrB6ox0bK2t49W8g#configure-hr-lifecycle-event-activity "Create or modify a lifecycle event activity. Lifecycle Events activities can be approvals, employee tasks, fulfiller activities, notifications, flows, content, or activity containers.") if you are a member of the associated owning group. Activity reader : Users with the activity reader \[sn_hr_le.activity_reader\] role can read any lifecycle event and its associated activity sets and activities. ## Using Lifecyle events for enterprise {#understanding-enterprise-onboarding-and-transitions__section_mxk_m3p_ngb} Once the Lifecyle events for enterprise application is configured, users with the following roles can write and read lifecycle event cases. Note: A lifecycle event case is an HR case that is fulfilled by a lifecycle event. Lifecycle event case writer : Users with the lifecycle event case writer \[sn_hr_le.case_writer\] role can create, manage, and monitor the status of any lifecycle event case. * [Create an HR case for a lifecycle event](https://www.servicenow.com/docs/RwCC09wk1GLmcLOCDki0Mw "Create a lifecycle event case. A lifecycle event case is an HR case that is fulfilled by a lifecycle event. For example, the HR service for New Hire Onboarding is fulfilled by the lifecycle event for New Hire Onboarding.") * [Monitor the status of a lifecycle event case](https://www.servicenow.com/docs/17yJGKZv0IuDCIjHOXyppA "Monitor the status of a lifecycle event case with activity set execution contexts. You can monitor the state of each activity set in a lifecycle event case. You can further monitor the state of the individual activities. You can also report on the activity set contexts table in conjunction with the HR case table.") {#understanding-enterprise-onboarding-and-transitions__ul_n51_rbk_xgb} Lifecycle event case reader : Users with the lifecycle event case reader \[sn_hr_le.case_reader\] role can read any lifecycle event case.