---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# ServiceNow Voice for HR Service Delivery

# ServiceNow
Voice for HR Service Delivery {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow
Voice for HR Agent Workspace provides seamless interactive voice response (IVR) and calling experiences for your employees and agents by integrating a cloud contact center provider with the robust capabilities of the Agent Workspace for HR Case Management.
Use ServiceNow Voice to facilitate inbound and outbound telephone calls for service agents.

* Integrate your ServiceNow instance with a third-party phone system, such as Amazon Connect.
* Display relevant data to assist the HR agent during the call.
* Analyze interactions between HR agents and employees via call recordings, metrics, and transcripts.
{#voice-hr-service-delivery__ul_erf_2vh_lzb}

For more information, see [Integrating ServiceNow
Voice for HR](https://www.servicenow.com/docs/access?context=integrate-voice-hr-agent&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).