---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Mentoring

# Mentoring {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Mentoring application is a platform that connects individuals seeking mentorship with experienced mentors. It creates a seamless experience for both mentees and mentors.

Mentoring has the following features:

## Enrollment {#mentoring-egd-overview__section_ovh_bj3_gtb}

Employees can choose to enroll as either a Mentee/Mentor or as both roles by indicating their enrollment preferences -- skills, focus areas and other preference for mentorship. For more information, see [Enroll as a mentor or mentee](https://www.servicenow.com/docs/RKiasFxgYCgg2ahSl0rrRA "Enroll as a mentor or mentee to learn from your peers in new ways.").{#mentoring-egd-overview__p_i1b_ljz_4vb}

## Skills Preferences {#mentoring-egd-overview__section_dkx_chc_ttb}

Mentees can choose skills as of one of their Mentorship enrollment preferences. Mentors can choose skills that they can provide mentorship assistance. For more information, see [Search and add skills](https://www.servicenow.com/docs/ceaYrbR3zRuxgaYgjXxCBg "As a mentee, search for a skill name or a keyword to find a mentor who specialises in that skill to help you.").

## Suggested Mentors {#mentoring-egd-overview__section_jzk_m2c_ttb}

Enrolled Mentees can instantly view Mentor suggestions based on their enrollment preferences and also view additional match insights \& mentor expertise to be able to choose an appropriate mentor. For more information, see [View suggested mentors](https://www.servicenow.com/docs/8sogqrGEMTC~ZTijnFaYuQ "Enrolled Mentees can instantly view Mentor suggestions based on their enrollment preferences and also view additional match insights and mentor expertise to be able to choose an appropriate mentor.").

## Mentor Search {#mentoring-egd-overview__section_nzj_2j3_gtb}

Employees can search for mentors by name, job profile. They can also use additional filters to search from the list of mentors.
For more information, see [Search for a mentor](https://www.servicenow.com/docs/X3WdjKxCYGbWErS6AhHU8w "Search for mentors by name, job profile, or any other criterion you wish to. You can also use additional filters to search from the list of mentors.").

## Match Insights Card {#mentoring-egd-overview__section_fl4_dxj_jvb}

Employees, both mentees and mentors can view the match insights based on the match score calculated based on the skills and preferences set by them. For more information, see [View match insights](https://www.servicenow.com/docs/Y1X~k9iifOVHErB1rOTJ~w "View the Match Insights score that is calculated based on the match score of the preferences.").

## Get started {#mentoring-egd-overview__section_myq_rwd_14b}

|-|-|
| [ExploreLearn about Mentoring features](https://www.servicenow.com/docs/uB_88Qq5jkIu5szHrnvlDw "Mentoring is a new and modern platform that provides an opportunity for employees to find and build meaningful mentoring relationships to drive employee growth and engagement.") | [ConfigureInstall and configure Mentoring](https://www.servicenow.com/docs/ppyE0kOmA2psXfS3_fB7hQ "Configuring Mentoring.") |
| [UseEmployees can enroll as mentors or mentees](https://www.servicenow.com/docs/cytltLKx3_3banaKUbi~tQ "Use Mentoring in Employee Center to access your learnings and achievements.") | [ReferenceGet details about components like fields and properties](https://www.servicenow.com/docs/cjXlUrwyLF3iFPiuyCvBUQ "Mentoring Talent Development Reference") |
[ ]

{#mentoring-egd-overview__table_iwv_lpv_klb}

## Additional resources {#mentoring-egd-overview__section_zgs_c3m_3hc}

* Learn more about what's new and changed, see the [Talent Development release notes](https://www.servicenow.com/docs/access?context=employee-growth-development-landing&version=yokohama&pubname=yokohama-release-notes&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying Mentoring features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Employee Service Management users at [Now Community](https://www.servicenow.com/community/).
{#mentoring-egd-overview__ul_ahs_c3m_3hc}
* **[Exploring Mentoring](https://www.servicenow.com/docs/uB_88Qq5jkIu5szHrnvlDw)**   
  Mentoring is a new and modern platform that provides an opportunity for employees to find and build meaningful mentoring relationships to drive employee growth and engagement.
* **[Configuring mentoring](https://www.servicenow.com/docs/ppyE0kOmA2psXfS3_fB7hQ)**   
  Configuring Mentoring.
* **[Using Mentoring](https://www.servicenow.com/docs/cytltLKx3_3banaKUbi~tQ)**   
  Use Mentoring in Employee Center to access your learnings and achievements.
* **[Mentoring reference](https://www.servicenow.com/docs/cjXlUrwyLF3iFPiuyCvBUQ)**   
  Mentoring Talent Development Reference