--- sourceDocument: Yokohama Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # ServiceNow Otto for Health and Safety # ServiceNow Otto for Health and Safety {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Health and Safety ServiceNow Otto for Health and Safety is an application designed to help safety agents and managers efficiently summarize health and safety incidents. It enables the generation of concise, informative flash reports that can be quickly shared with relevant stakeholders, streamlining incident communication and response. Show full answer Show less ## Key Features * **Generative AI Capabilities:** Utilizes AI to create summaries and flash reports of health and safety incidents, enhancing clarity and speed of communication. * **Configuration Options:** Allows customization and setup tailored to your organization's health and safety workflows. * **Data Processing and Collection:** Incident details, actions, and root cause analyses are collected and processed to improve ServiceNow technologies and AI models. * **Compliance and Restrictions:** Availability of AI features varies by region, data center, and regulatory environment. Some features may not be accessible in FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or other restricted environments. ## Important Considerations * **AI Limitations:** AI-generated outputs may not always be accurate or appropriate. Customers should rigorously test, validate, and apply human oversight to all AI outputs, especially in critical areas such as healthcare and security. * **Data Privacy and Security:** Data is transferred to centralized ServiceNow environments or third-party cloud providers under strict internal policies ensuring compliance and security. * **Opt-Out Options:** Customers can opt out of data collection used for improving AI services at any time. ## Getting Support Customers can access resources through the ServiceNow Community on AI and Intelligence, Known Error Portal, or by contacting Customer Service and Support for troubleshooting and assistance. Use the ServiceNow® ServiceNow Otto for Health and Safety application to summarize a health and safety incident. You can enable your safety agent and safety manager to generate concise, informative flash reports that can be quickly shared with relevant stakeholders. ## Get started {#now-assist-hs-landing__cf-app-landing-get-started} |-|-|-| | [ExploreLearn more about ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/MP48A3HpbHf8j5rdMJTCLQ "With the ServiceNow Otto for Health and Safety application, safety agents and managers can use generative AI to summarize the safety incidents.") | [ConfigureConfigure the ServiceNow Otto for Health and Safety application to get started](https://www.servicenow.com/docs/BL0UZxWhtL7A5prAZH8wOg "Configure the ServiceNow Otto for Health and Safety application.") | [UseUse generative AI capabilities offered by ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/VkGcdFIRC_Mtdior~dhy_g "If you have a safety agent or manager role, you can summarize the safety incidents with the ServiceNow Otto for Health and Safety application.") | [ ] {#now-assist-hs-landing__table_sdb_fgb_1dc} Important: * Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-hs-landing__na-in-country-notice} * Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-hs-landing__na-restricted-envs-notice} * Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-hs-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-hs-landing__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-hs-landing__section_nht_hgl_5yb} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb). * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477). * [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case) {#now-assist-hs-landing__ul_oht_hgl_5yb} ## AI limitations {#now-assist-hs-landing__section_md5_l3b_1dc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-hs-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-hs-landing__section_nd5_l3b_1dc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-hs-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-hs-landing__section_od5_l3b_1dc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about safety incidents including incident details, actions, and root cause analysis. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).