---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# ServiceNow Otto for Employee Experience

# ServiceNow Otto for Employee Experience {#ariaid-title1}

* Release version: Yokohama
* 
* Updated March 25, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of ServiceNow Otto for Employee Experience

ServiceNow Otto for Employee Experience enables employees to engage in seamless conversational interactions using Now Assist within the Virtual Agent.
This application leverages artificial intelligence to enhance employee experience through natural language interactions, streamlining access to services and information.
Show full answer Show less  

## Key Features

* **Conversational AI Integration:** Provides a chatbot interface via Now Assist to facilitate employee self-service and support.
* **Configurable and Extendable:** Allows customization and configuration to suit specific organizational needs for employee interaction.
* **Data Handling and Privacy:** Transfers data securely to centralized ServiceNow environments or third-party cloud providers following strict compliance policies.
* **AI Usage and Limitations:** Employs AI and machine learning models that require human oversight to ensure accuracy and appropriateness, especially in sensitive domains such as healthcare, finance, and security.
* **Geographical and Regulatory Availability:** Some features and model providers are restricted based on geography, compliance requirements, and deployment environments (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected).
* **Data Collection and Opt-Out:** Inputs and outputs are collected to improve ServiceNow AI technologies, with customers having the option to opt out at any time.

## Important Considerations

* Not all AI features or model providers are available in all countries or regulated markets; customers should review availability updates regularly.
* Customers must validate AI-generated outputs before applying them in critical decision-making scenarios.
* Compliance with ServiceNow's AI Acceptable Use Policy is required.

## Getting Support and Additional Resources

* Access troubleshooting help and known error articles via the ServiceNow Community and Known Error Portal.
* Contact Customer Service and Support for assistance.
* Leverage resources such as HR Service Delivery release notes, Employee Service Management documentation, training at ServiceNow University, and best practices at the Customer Success Center.
* Engage with peers and experts in the Now Community for Customer Service Management.  
Use the ServiceNow Otto for Employee Experience application so that your employees can have a seamless conversational interaction with Now Assist in Virtual Agent.

## Get started {#now-assisit-employee-exp__section_xbb_p1c_52c}

|-|-|
| [ExploreLearn more about Now Assist for Employee Experience](https://www.servicenow.com/docs/M5NTu7p8HDsmpMLRfxdKWQ "With the ServiceNow Otto for Employee Experience application, your employees can use Now Assist in Virtual Agent to quickly check the status of their work through conversations.") | [ConfigureConfigure Now Assist for Employee Experience](https://www.servicenow.com/docs/ptzWLNuCGKTk11pLYm5djA "If you have the admin role, you can configure the ServiceNow Otto for Employee Experience application so that employees can use Now Assist in Virtual Agent to quickly check the status of their work through conversations.") |
| [UseUse Now Assist for Employee Experience](https://www.servicenow.com/docs/nbPZIMtJ2yGWGK4bi53nOg "Use the Now Assist in Virtual Agent to quickly check your tasks and approvals.") | [ReferenceKnow more about Now Assist for Employee Experience references](https://www.servicenow.com/docs/BSJB~6euO3Et~YbHka52Ww "Learn more about the system properties installed with the ServiceNow Otto for Employee Experience application.") |
[ ]

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Important:  
* Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assisit-employee-exp__na-in-country-notice}
* Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assisit-employee-exp__na-restricted-envs-notice}
* Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assisit-employee-exp__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
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## Troubleshoot and get help {#now-assisit-employee-exp__section_nht_hgl_5yb}

* [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case)
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## AI limitations {#now-assisit-employee-exp__section_agd_rgk_w2c}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assisit-employee-exp__p_kv2_nfg_h1c}

## Data processing {#now-assisit-employee-exp__section_bgd_rgk_w2c}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assisit-employee-exp__p_lv2_nfg_h1c}

## Data collection {#now-assisit-employee-exp__section_fgg_1mk_dfc}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).

For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US)

## Additional resources {#now-assisit-employee-exp__section_zgs_c3m_3hc}

* Learn more about what's new and changed, see the [HR Service Delivery
  release notes](https://www.servicenow.com/docs/access?context=hr-service-delivery-landing&version=yokohama&pubname=yokohama-release-notes&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
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