---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Now Assist for WSD

# Now Assist for WSD {#ariaid-title1}

* Release version: Yokohama
* 
* Updated September 7, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Now Assist for WSD

Now Assist for Workplace Service Delivery (WSD) enhances your workplace services using generative AI capabilities.
It integrates multiple AI model providers such as Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini, and Anthropic Claude on AWS to deliver intelligent automation and support within the ServiceNow platform.
Show full answer Show less  
Starting with Zurich Patch 12, the Now Assist feature is branded as ServiceNow Otto for WSD, reflecting its expanded AI capabilities and integration.

## Key Features

* **AI Model Flexibility:** Choose from a variety of AI providers and configure options through the AI Control Tower and AI Admin Hub console, enabling tailored AI experiences for your organization.
* **AI Agent Workflows:** Utilize AI-driven agent workflows in ServiceNow Otto for WSD to automate and enhance workplace service delivery tasks.
* **Data Processing and Privacy:** Data is transferred from customer instances to centralized ServiceNow environments, possibly across regions or third-party cloud providers, managed under strict ServiceNow policies.
* **Data Collection and Improvement:** Inputs, outputs, and edits from AI interactions are collected to improve ServiceNow AI models and technologies. Customers have the option to opt out of future data collection.
* **Regional and Compliance Considerations:** Certain AI features and model providers may be unavailable in specific regions, regulated markets, or restricted environments such as FedRAMP or IRAP-Protected data centers. Customers should verify availability based on their location and compliance requirements.

## Important Considerations

* **AI Limitations:** The AI capabilities are based on evolving machine learning technology and may not always produce accurate or complete results. Customers must validate outputs, apply human oversight, and avoid relying solely on AI for critical decisions---especially in sensitive domains like healthcare, finance, or security.
* **Compliance and Policy:** Usage is subject to ServiceNow's AI Acceptable Use Policy, which customers must adhere to and monitor for updates.
* **Support and Troubleshooting:** Customers can access resources such as the ServiceNow Community on AI and Intelligence, Known Error Portal, and Customer Service for assistance.

## Next Steps for Customers

* Configure AI model providers and options using AI Control Tower and AI Admin Hub according to organizational needs.
* Review regional availability and compliance restrictions to ensure proper deployment.
* Implement human oversight procedures to validate AI-generated outputs.
* Consider data privacy and consent, including opting out of data collection if desired.
* Leverage available support channels for troubleshooting and best practices.  
Now Assist for WSD elevates your Workplace Services experience with generative AI capabilities.

## Get started {#now-assist-wsd-landing__cf-app-landing-get-started}

|-|-|
| [Explore](https://www.servicenow.com/docs/FE1ZLKOiiY4UwOXIj~7BRQ "Now Assist for WSD elevates your Workplace Services experience with generative AI capabilities.")Learn more about [Exploring Now Assist for WSD](https://www.servicenow.com/docs/l88vS_NzFKYlCRdt_OSfqw "The Now Assist in Virtual Agent assists Workplace Service Delivery workplace employees to book meeting spaces conveniently and quickly.") | [Configure](https://www.servicenow.com/docs/~Ug~ENUNs6VwwLHZ_fe4qQ "Install and configure Now Assist for WSD. As a system administrator configure the Now Assist for WSD application so that workplace reservation requesters can use the Now Assist generative AI capabilities.")Install and configure [Configuring Now Assist for WSD](https://www.servicenow.com/docs/~Ug~ENUNs6VwwLHZ_fe4qQ "Install and configure Now Assist for WSD. As a system administrator configure the Now Assist for WSD application so that workplace reservation requesters can use the Now Assist generative AI capabilities.") |
| [Using AI agent workflows in Now Assist for WSD](https://www.servicenow.com/docs/WuBk8zFSUxr6TK2XQgVYHQ "Agentic workflows in Now Assist for WSD completes workplace tasks autonomously.") Use the AI agent use cases in ServiceNow Otto for Workplace Service Delivery (WSD) | [Using](https://www.servicenow.com/docs/n8R8WI8gIEnWjdsEATiWXw "Now Assist for WSD can create a workplace reservation.") Use generative AI capabilities offered by [Using Now Assist for WSD](https://www.servicenow.com/docs/n8R8WI8gIEnWjdsEATiWXw "Now Assist for WSD can create a workplace reservation.") |
[ ]

{#now-assist-wsd-landing__table_xwb_rqh_ydc} Note:  
Starting with Zurich Patch 12, the Now Assist feature is now ServiceNow Otto for Workplace Service Delivery (WSD).

You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [AI Admin Hub console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).  
Important:  
* Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-wsd-landing__na-in-country-notice}
* Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-wsd-landing__na-restricted-envs-notice}
* Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-wsd-landing__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#now-assist-wsd-landing__ul_j3b_4vd_wcc}

## Troubleshoot and get help {#now-assist-wsd-landing__section_nht_hgl_5yb}

* [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case)
{#now-assist-wsd-landing__ul_oht_hgl_5yb}

## AI limitations {#now-assist-wsd-landing__section_ypx_tbc_b2c}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-wsd-landing__p_kv2_nfg_h1c}

## Data processing {#now-assist-wsd-landing__section_dhm_5bc_b2c}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-wsd-landing__p_lv2_nfg_h1c}

## Data collection {#now-assist-wsd-landing__data-collection-2023-09}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect data about workplace requests (e.g. reservations). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).{#now-assist-wsd-landing__data-collection-p-end-2023-09}

For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).{#now-assist-wsd-landing__data-collection-more-info-p-2023-09}