Configuring ServiceNow Add-in for Microsoft 365

  • Release version: Yokohama
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the ServiceNow Add-in for Microsoft 365 and map the email fields to catalog items or forms.

    Configuration overview

    Note:
    • The add-in can be used in Microsoft 365 applications, but field mapping is only available for emails and can only be used in Microsoft Outlook.
    • ServiceNow Add-in for Microsoft 365 is only supported for Microsoft Outlook 2019 or later versions.
    • Actions that require the admin role, can also be performed with the sn_outlook_addin.outlook_addin_setup role.
    • When using the ServiceNow Add-in for Microsoft Word, SharePoint or PowerPoint, you must configure the Content Security Policy header in Response headers for your custom SharePoint, PowerPoint or Word URLs in your ServiceNow instance to prevent a blank Add-in login page. Navigate to All> System Definition> Response Headers.