---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Integration for Employee Experience

# Setup for integrating pre-published apps with Microsoft Teams for Employee Experience {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up pre-published apps to integrate with IT, HR, and Universal Request through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.
* **[Connect your ServiceNow instance to your Microsoft Teams tenant](https://www.servicenow.com/docs/4hdFcgVyiOOv7mnqWJgMPg)**   
  Connect your ServiceNow instance to your Microsoft Teams tenant to enable users to create their requests from within Microsoft Teams.
* **[Grant permissions to required Microsoft Azure apps](https://www.servicenow.com/docs/f05baYwrVTJDMJIDUMXj2A)**   
  Authorize the required pre-published apps to enable your ServiceNow instance to make API calls to Microsoft Azure to enable ServiceNow for Teams application workflows.
* **[Enable connecting to meetings from Microsoft Teams](https://www.servicenow.com/docs/nVK3muaf1n8t7CO0~uIi0g)**   
  Create the OIDC provider configuration record that enables users to connect to meetings in the Microsoft Teams application.
* **[Change tenant to configure pre-published apps](https://www.servicenow.com/docs/ciMcOFaA7_Rolx_uS0AKFw#change-tenant)**   
  Change the tenant to use pre-published apps in your environment.
* **[Create and download the manifest file for pre-published apps](https://www.servicenow.com/docs/rl2JVAR28k55t_mLAsh76g)**   
  Create and download the ServiceNow for Microsoft Teams manifest file from your instance to enable Microsoft Teams to use the ServiceNow for Teams app.
* **[Upload manifest file in Microsoft Teams](https://www.servicenow.com/docs/RtU59IlohxgaGt~hIkLGgA)**   
  Upload the manifest file in Microsoft Teams to integrate Microsoft Teams with your ServiceNow instance.
* **[Update the app ID in the ServiceNow instance](https://www.servicenow.com/docs/Mh8eQvKdghVcKTFEXWCbRw)**   
  Update the ServiceNow for Teams app ID from the Microsoft Teams admin center in your ServiceNow instance.
* **[Disable the Now Virtual Agent](https://www.servicenow.com/docs/H21AdPQSYG02cWHT4gf0oA)**   
  Disable the Now Virtual Agent app to avoid duplicate notifications from Microsoft Teams when you install and integrate ServiceNow for Microsoft Teams with your ServiceNow instance.
* **[Translate the Microsoft Teams manifest file](https://www.servicenow.com/docs/Nf32NW4kTlKTAOLMYyDnlA)**   
  ServiceNow for Microsoft Teams supports localization to multiple languages, using UTF-8 for international characters.
* **[Request-based chat access for a guest user](https://www.servicenow.com/docs/NosVAGYqJMz803aAnwKU6g)**   
  Request-based pre-published app chat access enables a guest user to start and import chats in a single ServiceNow® for Microsoft Teams instance.
* **[User Presence Indicator](https://www.servicenow.com/docs/hydTsISIGuaeWtsjHoSOCg)**   
  User presence indicator helps the agents to know the status of the users in Microsoft Teams before the agent can initiate a chat using Microsoft Teams.
* **[Sending notifications to employees using Microsoft Teams](https://www.servicenow.com/docs/vP6JicSDgBiDrGf3yBBc_Q)**   
  Integrate Microsoft Teams with the Employee Center to enable content managers to send notifications to employees through Microsoft Teams.