---
sourceDocument: Yokohama Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/employee-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Workplace entity and entity types

# Configure Workplace entity and entity types {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Configure Workplace entity and entity types

The Workplace Core applications in ServiceNow Yokohama release enable you to build a business hierarchy reflecting your organization's structure by configuring workplace entity types and workplace entities.
This hierarchy helps you allocate and manage workplace locations based on their associated businesses, supporting parent-child relationships and organizing space management aligned with business units such as departments or cost centers.
Show full answer Show less  

## Key Features

* **Entity Types and Entities:** Create various workplace entity types (e.g., Business Units, Marketing Units) and assign workplace entities (e.g., ITSM, Facilities) under these types to mirror your organizational structure.
* **Hierarchy Configuration:** Set the order of entity types to establish hierarchy levels, where a lower order value means a higher level in the hierarchy. This allows for clear parent-child relationships.
* **Space Allocation Management:** Manage space allocations and utilization based on workplace entities, enabling visualization of space data on stack plans and floor maps.
* **Push Down Functionality:** Apply changes or allocations from parent entities down to their child entities efficiently.
* **Activation and Deactivation:** Activate or deactivate workplace entities, with child entities automatically affected by parent entity status.
* **Filtering and Direct Actions:** Easily filter workplace locations by entities and perform bulk or individual actions, including hierarchy-based updates.

## Key Outcomes

* Organized and accurate representation of your business's workplace structure, facilitating effective space management aligned to business needs.
* Enhanced visibility of space utilization through entity-based allocation and visual tools like floor maps and dashboards.
* Improved control over space consumption at various hierarchy levels, enabling better decision-making and optimization.
* Streamlined management of workplace entities with options to import data, configure workspace settings, and integrate related workplace functions such as shifts, reservations, and tasks.  
Create a business hierarchy based on your organization's businesses. Allocate workplace locations based on the business to which they're associated with. Configure workplace entity types and workplace entities to create the
structure. For example, add entity types such as Business Units, Marketing Units, and associate workplace entities such as ITSM, Facilities, and more under them.

The Workplace Core applications enable you to classify your workplace locations based on their cost center, department, and workplace entity. The workplace entity-based allocation helps you in create
an organized business structure where you can configure parent-child-based hierarchies and manage various workplace-related activities. You can create a structure exactly as your organization's business by configuring workplace
entity types and workplace entities. You can associate locations based on the business to which they're associated with.  
As a workplace manager, you can manage space allocations based on their entity levels that are set and verify proper space utilization according to business. You can visualize data on the stack plan and floor map based on the workplace entities that you've configured. You can view the space allocations of a building based on workplace entities. At any time, you can select a space and know its hierarchy level, that is, the details of its parent and child if present. This business-based hierarchy model, that is, workplace entity-based allocation, enables you to control the space consumption of each business in your organization. The Space Optimization dashboard also enables you to visualize data based on the different workplace entities configured. For more information about how workplace entities and other allocations work, refer to [Allocation - types, setting, and impact](https://www.servicenow.com/docs/~PEJJ7iFw7xTIiWW1WefPw "You can categorize the locations in your organization based on cost center, department, or workplace entity.").  
Important:  
You can't create a scenario based on workplace entities. You can only view and make map based space administration for workplace entities.

At any time, you can filter your workplace locations and perform various actions easily on these entities directly. The application enables you to specify an order to each entity type based on which a hierarchy is set. For a
parent-child hierarchy, you can also perform direct actions on a parent if you want to implement the same throughout its child entities.  
With the hierarchy-based configuration, you can perform the following actions:

* You can create various entity types and set their level using the entity-mapping options. When you create workplace entities, you can assign them to these entity types.
* You can set the order of an entity type based on its level in the hierarchy. The lower the order, the higher the entity type is set in the hierarchical structure. The lowest ordered entity type is set in the highest level in the hierarchy. For example, if you set ABC with order 1000 and XYZ with order 600 then XYZ is placed on top in the hierarchy level and ABC is set to lowest.
* You can use the Push down option if you want to push down the workplace entity to child locations at any time. For more information about how an allocation works, refer to [Allocation - types, setting, and impact](https://www.servicenow.com/docs/~PEJJ7iFw7xTIiWW1WefPw "You can categorize the locations in your organization based on cost center, department, or workplace entity.").
* You can activate or deactivate a workplace entity. Deactivating a workplace entity also deactivates the child workplace entity.  
  Important:  
  If the parent is inactive, you can't activate a workplace entity.
{#workplace-entity__ul_wk1_mbk_5yb}
* **[Add a workplace entity type](https://www.servicenow.com/docs/h9LxykjJaTrh7Qpt4igW_A)**   
  Create an entity type according to your organizational requirement. You can group your workplace entities under this entity type and perform various actions on all entities that belong to this type at a time.
* **[Add workplace entities to an entity type](https://www.servicenow.com/docs/Bm0ZJiVjOXIqivUjUjtygQ)**   
  Create workplace entities based on your organization's business structure. Specify the entity type to which they belong. You can also specify a parent to the entity based on its hierarchy.

**Related concepts**   

* [Mapping employees to their designated workspaces](https://www.servicenow.com/docs/fwBcOZzU1LJMDROEImyxPA "Map your employees to their designated workplace locations in Workplace Core automatically to fill in that detail in reservation requests and to take advantage of auto-assignment of workspaces if that feature has been enabled.")
* [Managing workplace shifts that you own](https://www.servicenow.com/docs/6v0s1FGS1lW4tbyw_5uqGQ "Review the workplace shifts that you own in Workplace Core and update the shift details if necessary. You can also monitor the reservations and requests made for the workspaces associated with these shifts.")
* [Managing workplace reservations for employees](https://www.servicenow.com/docs/y0FGEkQ5cURihS8P8NmquQ "Reserve available areas or spaces for your employees and review pending reservation requests from employees in Workplace Core so you can verify physical distancing measures when they return to the workplace. Once you make reservations, employees are notified about the locations to which they have access. The Workplace Service Delivery also offers more advanced workplace reservation options in the Workplace Reservation Management application.")
* [Setting and tracking arrivals at the workplace](https://www.servicenow.com/docs/pLaW9KrNNJWe1VXu9BjO2A "Workplace managers can set arrival intervals in Workplace Core for different locations at your workplace with defined capacities to facilitate staggered entry of employees into the office. Employees can then choose from the defined arrival slots.")
* [Managing workplace tasks](https://www.servicenow.com/docs/o0ipKwkGQvQVPxSaRQmPjg "Using workplace tasks in Workplace Core, workplace managers can monitor workplace activities that are created and scheduled in the workplace for each shift. They can also schedule planned or on-demand maintenance tasks and generate reports to track the progress of these activities.")
* [Workplace knowledge management](https://www.servicenow.com/docs/3Ywa~sdI~IOVj6a5f7tLoQ "As a workplace admin, you can create knowledge base articles for employees. In the articles, provide information to your employees about workplace services, such as workplace updates, self-help, troubleshoot, and others.")
* [QR code management](https://www.servicenow.com/docs/DpU0JPe7c~j~RHnxQ9630A "Generate and print QR codes for spaces and rooms. Employees can use these codes to make reservation-related actions on the Now Mobile app.")
* [Location migration](https://www.servicenow.com/docs/Y5dtJUHyMa7vXSOt7fAmpQ "Learn how to migrate location data from the ServiceNow Locations table to the Workplace Location table to use them in Workplace Service Delivery applications.")  
**Related tasks**   

* [Import your workspaces data from an Excel spreadsheet](https://www.servicenow.com/docs/9GrB11olVXlqBzGO_4dWzw "Import your workspaces data from an Excel spreadsheet into the Workplace Core application.")
* [Add a space type configuration](https://www.servicenow.com/docs/Q~5e2Qc3fNiSrRANB1Aa1Q "Configure the different types of spaces available in your workplace. You can add spaces based on different space types. The space types enable your employee to identify the different types of spaces that are available on a floor in a Mappedin floor map")
* [Configure a workplace card](https://www.servicenow.com/docs/eXRYUVXEw0HFsYctxUqx2w "Create a workplace card to be used in your workplace applications.")
* [Block a workplace location](https://www.servicenow.com/docs/vMz1BoHRzPRgB2gXAIxqaw "Block a workplace location for a specific period. The blocked workplace location is unavailable during the specified period for any type of reservation on the Workplace Reservation Management Reservation portal.")
* [Enable favorites option for Workplace Service Portal](https://www.servicenow.com/docs/RwU6fSrrYLmPLDQgp7Z3gw "Enable employees to set a workplace location as their favorite while using the Workplace Service Portal. Integrate with Employee Service Center to configure the favorites option.")
* [Create a workplace performer criteria](https://www.servicenow.com/docs/0BLOp9_amj0C18xxtbXLPw "Configure the users who are permitted to perform important actions in Workplace Service Delivery. Add approvers to approve workplace cases and reservations that are created through Workplace services.")
* [Assign the workplace user role to employees](https://www.servicenow.com/docs/IdwCat1zntTnY0qtKh~Oow "Set rules in Workplace Core to assign the workplace user role to employees and apply conditions accordingly.")
* [Approve employee workplace reservation requests](https://www.servicenow.com/docs/Y2BaDMHtTXAP1OdEEOk28Q "Review employee area and space reservation requests in Workplace Core and approve or reject them.")  
**Related reference**   

* [Configuring shifts for your workplace](https://www.servicenow.com/docs/KYbZoMXUZmWGwLmBlmVEnw "Configure shifts for your organization in the Workplace Core application so you can efficiently plan and manage your workplace by assigning employees and workspaces to those schedules.")
* [View workplace service usage analytics with User Experience Analytics](https://www.servicenow.com/docs/cwWTt6JKUFU4jFbzuNHxFw "The ServiceNow User Experience Analytics provides you with qualitative analytics on how the services provided by the Workplace Service Delivery applications are used by the workplace managers, employees, and other workplace users.")