---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Push notifications on Mobile Agent

# Push notifications on Mobile Agent {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Assign tasks and send reminders to Field Service agents using push
notifications.  
Push notifications provide several advantages:

* Agents and technicians can receive actionable push notifications about tasks on their mobile devices.
* Dispatchers and managers can use push notifications to assign tasks to groups or to individual agents and to send reminders.
* Agents and technicians can perform push notification actions from their mobile devices without opening the application, such as accepting or rejecting tasks, part requests, and replying to customer comments on tasks.
{#actionable-push-notifications__ul_vbd_ngm_h4b}
* **[Accept or reject requests from push notifications](https://www.servicenow.com/docs/eHyu166eQHGecOo5_67CDA)**   
  As a Field Service agent, you can accept or reject work order tasks using push notification actions without having to open the Now Mobile Agent mobile app.
* **[View and reply to task comments from push notifications](https://www.servicenow.com/docs/Z1JR0K6wVVhCQtroBNBMyw)**   
  As a Field Service agent, you can view and reply to the comments given by customers in work order tasks using push notification actions without opening the ServiceNow Agent mobile app.

**Related concepts**   

* Mobile push notifications
* Configure actionable push notifications
* Mobile push notification components