---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configuring work order tasks

# Configuring work order tasks {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Work orders are composed of at least one, but usually multiple, work order tasks. The tasks in a work order can be assigned to one person, a group, or multiple Field Service technicians who operate autonomously. It's easier to complete a work order when the tasks needed to finish the work are divided into logical parts that can be accomplished independently.

## Configuration overview {#configure-work-order-task__section_rn1_kwh_jcc}

Optionally, set up one or more work order task configurations.

* [Create work types for a work order task](https://www.servicenow.com/docs/7ZNF~1ddnIViw3aUN~3Stg "You have the option to categorize the type of work to be performed in Field Service to complete the task.")

  Create different work types for a task to determine and configure the various requirements of the task, such as if the task needs a crew and preference of an assignment group.
* [Work order task states](https://www.servicenow.com/docs/Ose37I_QkW6IggpObr0vaQ "Work orders are made up of at least one work order task. Work order tasks states are sequential and progress from one state to the next.")

  Work order tasks states are sequential and progress from one state to the next. Depending on your configuration, work order tasks may follow this sequence, a unique sequence, or automatically move
  from state to state when defined requirements are met.
* [Configure the Scheduled state](https://www.servicenow.com/docs/o2DG5lOoiH57d_1rJEzp2A "Administrators can optionally enable the Scheduled state flow for work orders and work order tasks. By configuring these settings, you can control when and how tasks are dispatched to technicians.")

  Allows for the work order task to be soft booked but not confirmed. In this state, the work order task is pending assignment from the dispatcher.
* [Configuring survey-based work order questionnaires](https://www.servicenow.com/docs/dRn2daRHyyyIaXabw0Qy6A "Admin can create survey-based questionnaires and associate them with work order tasks.")

  Use the work order questionnaire feature enables admins to create questionnaire records and associate those records with work order tasks. The administrator can also make filling out the
  questionnaire required before an agent closes a task.
* [Configuring Time Recording for Field Service](https://www.servicenow.com/docs/_NSbZhhQJnG10uOCZv7t2A "Agents record time worked on tasks and activities. Time recorded entries automatically generate time cards and time sheets for approval by managers. Configuring time recording is optional, but will save Field Service agents from having to record their time manually.")

  Use the time recording feature enables agents to record time worked on tasks from the Work Order Task form and time spent on other activities, such as meetings or training, from the Time
  Worked form.
{#configure-work-order-task__ul_g3c_zsk_fcc}