---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configuring the auto-population of access hours in a work order task

# Configuring the auto-population of access hours in a work order task {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Defining default access hours for a work order task based on customer preferences such as account, location, or asset, enables the auto-population of the access hours for the task.

An administrator can set up access hours preferred by the customers such as account, location, asset, or a combination. The system evaluates these levels based on their order to determine the appropriate default access hours for
the task.

Access hour levels define different attributes of work order tasks as matching criteria. These attributes should match the task for which you're determining the access hours. Assigning an order to each level helps the system to
evaluate the attributes of a task based on their priority. An ordering rule sorts the levels in descending order. You can then set preferences for these access hour levels by assigning a value to each attribute, and providing an
access hour schedule, such as 8-5 weekdays, 24x7.

When a work order task is created, the system searches for any active access hour levels based
on the assigned order and then identifies whether the attributes on the task match the access
hour preferences. If the attributes match, the system auto-populates the corresponding access
hour preferences. Note that administrators or dispatchers can also manually override the default
access hours if the estimated time duration for the task falls outside the defined access
hours.  
The following example shows the access hour preferences for an account at two different locations and the information that the system might return.

Access hour level: Account Location, Matching criteria: Account and Location, Account
preferences: Boxeo, Location preferences: San Francisco and Florida
:   The Boxeo account at the San Francisco location has 19:00 - 21:00 access hours, whereas the Boxeo account at the Florida location has 18:00 - 21:00 access hours.

## Configuration overview {#configuring-access-hours__section_s3c_gxh_jcc}

The steps for setting up the auto-population of access hours are:

1. [Activate Field Service Management Access Hours Management](https://www.servicenow.com/docs/SBQSAIquPzoB6zgFzFECUw "You can activate the Field Service Management Access Hours Management plugin (com.snc.fsm_access_hours) for Field Service Management if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")

   Activate the Field Service Management Access Hours Management plugin (com.snc.fsm_access_hours) for Field Service Management if you have the admin role.
2. [Define access hour preferences for a work order task](https://www.servicenow.com/docs/pLyiKDVuuHfha~mMv0ByBQ "Set default access hours for a work order task based on the customer preference at various levels, such as account, location, asset, and so on.")

   Define the access hours to set the times that a location is available for an agent to go to and complete work.
{#configuring-access-hours__ol_lcd_c5k_fcc}