--- sourceDocument: Yokohama Field Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Field Service Management ft:clusterId : - fsm bundleId : - fsm workflow : - Customer and Industry --- # Configuring Dispatcher Workspace # Configuring Dispatcher Workspace {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Configure the Dispatcher Workspace to optimize task management and agent assignments. ## Dispatcher Workspace configuration {#configuring-dispatcher-workspace__section_tcs_wkr_xxb} Watch this short video to see how administrators configure the filters, sorting options, and ad-hoc filters to facilitate dispatchers while working in the Dispatcher Workspace. ## Configuration overview {#configuring-dispatcher-workspace__section_xk1_q2d_kcc} The steps for setting up Dispatcher Workspace are: 1. [Activate Dispatcher Workspace](https://www.servicenow.com/docs/Qd5glPUHRZgVjJpvDgkgSg "You can activate the Dispatcher Workspace plugin (sn_fsm_disp_wrkspc) for Field Service Management if you have the admin role. The application includes demo data and installs related plugins if they are not already installed.") Activate the Dispatcher Workspace plugin. 2. [Define colors for work order states](https://www.servicenow.com/docs/uGfBuma1_CkPtBjlG5cXcg "Define colors for work order states so that you can have a visual indication of the task state in the Dispatcher Workspace.") Define colors for work order states so that you can have a visual indication of the task state in the Dispatcher Workspace. 3. [Configure time zones for dispatchers](https://www.servicenow.com/docs/8PaZ_71yPiGoZ_xAk2sqOg "Add time zones for dispatchers to choose from and make it easier for dispatchers to see what time zones agents are located in. If there are too many time zones, you can also remove time zone options from a dispatcher's options.") Add time zones for dispatchers to choose from, making it easier for dispatchers to see what time zones agents are located in. 4. [Configure the fields to appear on task cards or in the contextual side panel](https://www.servicenow.com/docs/7ayDRR~QhgxOmfYvp9IkJQ "Add fields to task cards or the contextual side panel so more information is available to dispatchers so they can make decisions faster.") Set up task cards and the contextual side panel by including more fields, giving dispatchers extra information to speed up decision-making. 5. [Determine the tasks to appear in the task panel](https://www.servicenow.com/docs/8gR3azmS_gc5Txff~WY_0A "Define default filters to determine which tasks appear on the task panel in the Dispatcher Workspace.") Define default filters to determine which tasks appear on the task panel. 6. [Configure filters for dispatchers](https://www.servicenow.com/docs/2ej2lt~eSgpZSMXG28CI3Q "Create filters for dispatchers to filter work order tasks in Dispatcher Workspace.") Create filters to enable dispatchers to filter work order tasks. 7. [Configure sort options for task panel](https://www.servicenow.com/docs/la_iZhnxr26nTiuCUtVhbA "Configure options for dispatchers to sort work order tasks in Dispatcher Workspace.") Configure options to enable dispatchers to sort work order tasks. 8. [Configure agent list sort options](https://www.servicenow.com/docs/6iDOQjnN4K8Ta7ZvpgFhQQ "Configure the options available for dispatchers to sort agents in the Dispatcher Workspace.") Configure the options available for dispatchers to sort agents. 9. [Change the number of days that dispatchers can hide off shift agents](https://www.servicenow.com/docs/v8xdf6rGZN6AKpvDc8PyEQ "Increase the amount of time that the hide off-shift agent shows on the calendar in Dispatcher Workspace so dispatchers can plan around agent schedules farther in advance.") Increase the amount of time that the hide off-shift agent shows on the calendar, enabling dispatchers to plan around agent schedules farther in advance. 10. [Configure the appearance of the map in Dispatcher Workspace](https://www.servicenow.com/docs/Tg6H1Vpmjz6r25LXJlwwuA "Configure map settings to define the style and appearance of the map in Dispatcher Workspace.") Configure map settings to define the style and appearance of the map in Dispatcher Workspace. 11. [Configure settings for Dispatcher Workspace](https://www.servicenow.com/docs/I5oXeovu47G0gN6EXRiw~Q "Automate processes and provide dispatchers with more information so they can get their job done more effectively.") Automate processes and provide dispatchers with more information to increase their efficiency and effectiveness in completing tasks. 12. [Configuring communication from Dispatcher Workspace](https://www.servicenow.com/docs/57SkkMyft0JZ6nh5X9KvsA "Sending messages to agents from Dispatcher Workspace enables you to collaborate faster and communicate more effectively.") Configure the Dispatcher Workspace to send messages to agents, enabling faster collaboration and more effective communication. 13. [Setting up dynamic scheduling in Dispatcher Workspace](https://www.servicenow.com/docs/qQO6Gka~l2qxAuSFQMqKew "Dynamic scheduling enables you as a dispatcher to efficiently assign, unassign, or reassign work order tasks.") Set up Dynamic scheduling to enable dispatchers to efficiently assign, unassign, or reassign work order tasks. 14. [Customize Dispatcher Workspace](https://www.servicenow.com/docs/MZTAtHa2GenZl56UX4Z6Rw "Use UI Builder to build pages for CSM Configurable Workspace or custom web experiences using Next Experience and custom web components.") Use UI Builder to build pages for CSM Configurable Workspace or custom web experiences using Next Experience and custom web components. {#configuring-dispatcher-workspace__ol_xtt_4lm_gcc} **Related concepts** * [Using Dispatcher Workspace](https://www.servicenow.com/docs/ZIOU76bUeE2tXZtlvcZoPQ "Dispatcher Workspace is a configurable scheduling application that enables you to efficiently route work to field service agents and monitor their performance.")