---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configuring Field Service Virtual Agent Conversations

# Configuring Field Service
Virtual Agent Conversations {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Predefined Field Service
Virtual Agent chatbot conversations enable field service agents to view their work
schedule for the day and update their tasks.

A conversation topic defines the dialog between the Virtual Agent chatbot and the field service agent so that the agent can accomplish a specific goal.

## Configuration overview {#fsm-va-conversation__section_w4c_sfb_3cc}

The steps for configuring Field Service Virtual Agent Conversations are:

1. Install the Field Service Virtual Agent Conversations application. For more information, see [Install Field Service Virtual Agent Conversations](https://www.servicenow.com/docs/Z4Ua0gDCQkrenqCNoook4g "You can install the Field Service Virtual Agent Conversations application (com.sn_fsm.virtualagent) if you have the admin role. The application includes conversation topics and installs related ServiceNow Store applications and plugins if they are not already installed.").
2. Publish the predefined Virtual Agent topics. For more information see, [Activate required Virtual Agent conversation topics for Field Service Management](https://www.servicenow.com/docs/PV4_fUTFCibTVvSLuYR~nQ "Activate Virtual Agent for Field Service Management to start chatting with the virtual agent.").
3. Integrate the NLU model with your Virtual Agent topics. For more information, see [Activate Virtual Agent conversations with NLU](https://www.servicenow.com/docs/VB_3iS_9X2WgZ0Ry~mzZZg "Integrate Natural Language Understanding (NLU) models with your Virtual Agent chatbot topics so that chatbots can analyze and understand the user's provided information. The chatbot can navigate the user to the right topic based on the inferred intent.").
4. Configure chat in the Now Agent mobile application. For more information, see [Enable chat in the Now Mobile Agent application](https://www.servicenow.com/docs/JUYRFJ668Icsimaa5E6beg "Activate the Chat quick action so that field service agents can chat with a virtual agent using the Now Mobile Agent application.").
{#fsm-va-conversation__ul_bbp_b2j_cnb}