---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Intra-day schedule automation flows and subflows

# Intra-day schedule automation flows and subflows {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The flows and subflows for configuring intra-day schedule automation.

## Intra-day scheduling flows {#intraday-scheduling-flows__section_sm1_4p2_bwb}

* Agent time off created -- The agent records time off, blocking availability.
* FSM agent not take action -- The agent fails to act as expected-for example, not marking travel start- triggering a dispatcher alert.
* Work order task progressed -- A task progresses, but the agent is early or late, affecting schedule timing.
* Canceled task-A task is canceled. Schedule Optimization fills the gap.
* High priority task- A high-priority task is added. Schedule Optimization reschedules to minimize disruption.
{#intraday-scheduling-flows__ul_sqq_nzn_vvb}

## Intra-day scheduling subflows {#intraday-scheduling-flows__section_b3q_sp2_bwb}

{#intraday-scheduling-flows__table_b4q_g14_vvb__entry__2}

| Subflow | Description |
|-|-|
| Agent tasks left adjustment | The agent was early to a task, so tasks shift to the left to accommodate for the early schedule. |
| Agent tasks right adjustment | The agent was late to a task, so the task shifts to the right to accommodate for the later schedule. |
| Auto-assign unassigned tasks | Unassigned tasks that are in the queue are automatically assigned to available agents. |
| Flag work order tasks | Work order tasks are flagged for review. |
| FSM send notification and flag the task | Work order tasks are flagged for review and the dispatcher is notified. |
| FSM wait for travel start | Checks whether the agent started to travel at the specified time. |
| FSM wait for work complete | Checks that the agent completed work at the specified time. |
| FSM wait for work start | Checks that the agent started work at the specified time. |
| Run task recommendation | Recommends tasks for an agent with free time. For example, the task recommendation runs if the agent has canceled tasks or ended a task early. |
[Table 1. Field Service Management Scheduling Flow Designer Subflows]

{#intraday-scheduling-flows__table_b4q_g14_vvb}