---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Accept or reject part requests from peer agents

# Accept or reject part requests from peer agents {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Review the part requests that you receive from peer agents.

## Before you begin

* The Field Service Advanced Parts Sourcing (com.snc.fsm_advanced_parts_sourcing) plugin must be activated. For more information, see [Additional plugins for Field Service Management](https://www.servicenow.com/docs/cltDEp2C~IDceD_1Aueo3w "After Field Service Management is activated, you can activate additional plugins that provide demo data and enable a variety of features.").
* The Use part request approvals property must be enabled to be able to receive part requests from your peer agents. For more information, see [Properties installed with Field Service Management](https://www.servicenow.com/docs/Zujm59EPfhygDCyy2NBqww "System properties provided with the Field Service Management application.").
* Notifications in the mobile device and Now Mobile Agent app must be enabled to be able to receive mobile push notifications from your peer agents.
{#accept-reject-part-request-mobile__ul_vmm_sgr_h5b}

Role required: wm_agent

## Procedure

1. Open the Now Mobile Agent application.  
   Tip:  
   If you know your inventory and whether you want to reject or accept the
   request right away, you can do so directly from the notification that
   appears by selecting Accept or
   Reject.
2. Tap the push notification.  
   Note:  
   If you cannot access the push notification, access the request by tapping Inventory, and then in the Part requests section, tapping Requested from me.
3. Check the part availability in your personal stockroom and determine whether you want to accept or reject the part request.

   | Part availability | Action |
   | The part is not available | Tap Reject. |
   | You cannot transfer the part because you have an insufficient quantity or need the part yourself | Tap Reject. |
   | The part is available to fulfill the request | Review the listed parts, quantities, and any selected hardware assets. * If the hardware assets match the part request, tap Accept. * If you need to change the models for hardware assets: 1. Tap Edit Assets. 2. Select the assets that you want to transfer. 3. Tap Submit. 4. Navigate back to the Part Details screen. 5. Navigate back to the Part request screen. 6. Tap Accept. {#accept-reject-part-request-mobile__ol_yzr_2lb_35b} {#accept-reject-part-request-mobile__ul_w3v_y13_35b} |
   |-|-|

   {#accept-reject-part-request-mobile__choicetable_ar5_wkb_35b}
{#accept-reject-part-request-mobile__steps_i3y_gp2_c5b}

## Result

* If you accept the request, the part request record state changes to Approved and a mobile notification is sent to the requested field service agent. The transfer order lines are created as follows:
  * For consumable parts, only one transfer order line is created for all requested parts.
  * For hardware, one transfer order line is created for each asset of the requested parts.
  {#accept-reject-part-request-mobile__ul_xv5_mm5_d5b}
* If you reject the request, the part request record state changes to Rejected and a mobile notification is sent to the requested field service agent. The rejected part requests can be requested again. For more information, see [Request rejected parts from other stockrooms](https://www.servicenow.com/docs/C4pCZS236dOYy8RVmG0AZA "Request parts from other stockrooms that have been rejected by your peer agents.").
{#accept-reject-part-request-mobile__ul_gz2_vz5_d5b}

## What to do next

* [View transfer order lines for requested parts](https://www.servicenow.com/docs/xGYGHItfJOExO3ijrl2Gqg "View all transfer order lines for the parts that are requested by you.")
* [Request rejected parts from other stockrooms](https://www.servicenow.com/docs/C4pCZS236dOYy8RVmG0AZA "Request parts from other stockrooms that have been rejected by your peer agents.")
{#accept-reject-part-request-mobile__ul_ppx_cqh_25b}