---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Assign additional managers to user groups when Workforce Optimization for Field Service is installed

# Assign additional managers to user groups when Workforce Optimization for Field Service is installed {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

When Workforce Optimization for Field Service is active, you can appoint additional managers for your user groups, ensuring the continuity of work in the absence of a manager.

## Before you begin

Role required: sn_wfo.admin

## About this task

[Workforce Optimization for Field Service](https://www.servicenow.com/docs/t2u9W1k3d52PUKgkFQearQ "Enable Workforce Optimization for Field Service and configure settings to use the Scheduling, Teams, and Coaching applications.") must be active to add additional managers to user groups.

## Procedure

1. Navigate to AllAgent Group ManagementAdditional Managers.
2. Select New.
3. In the Assignment Group field, use the lookup icon to select or create a user group.  
   Make sure that the user has the wm_manager role. For more information on assigning roles to users, see [Assign a role to a user](https://www.servicenow.com/docs/access?context=t_AssignARoleToAUser&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).
4. In the Manager field, use the lookup icon to select or create a user.
5. Select Submit.  
   You can assign multiple managers to a user group by repeating the steps for each manager.

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