---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Enable the Field Service territory model

# Enable the Field Service territory model {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the territory model to display the Territory field in
the work order task form so the task can be assigned to an agent or crew associated with the
selected territory. The territory model maintains a record of territories mapped to
it.

## Before you begin

Role required: sn_fsm_tp.fsm_territory_planner

## About this task

Activate the Field Service Territory Planning plugin
(com.snc.fsm_territory_planning). For more information, see [Activate Field Service Territory Planning](https://www.servicenow.com/docs/WK2rKs9pyLScXe9ms9brSw "You can activate the Field Service Territory Planning plugin (com.snc.fsm_territory_planning) for Field Service Management if you have the admin role. The application includes demo data and installs related applications and plugins if they are not already installed.").

## Procedure

1. Navigate to AllTerritory PlanningTerritory Model.
2. Open the Field_Service_Territories territory model.
3. Select the Active check box.
4. Click Update.

## Result

After activating the Field Service territory model successfully, the Territory field is added to the work order task form. It allows you to assign tasks to agents or crews to specific territories.

The agent's calendar filters based on territories in the Dispatcher Workspace, and the Qualifier type for Schedule Optimization system property is automatically set to Territory. For more information, see [Schedule optimization properties](https://www.servicenow.com/docs/JVNQhl4TnoLp5pG3aZUHLg "You can set parameters that control how optimization runs.").

Moreover, with sn_fsm.use_query_rules query rule being active, agents, dispatchers, and qualifiers can view the work order tasks if they are created in their territories, ensuring data security.

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