---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configure territory view to allow users to see other members' schedules

# Configure territory view to allow users to see other members' schedules {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Allow users to switch between viewing assignment groups and territories within Workforce.

## Before you begin

An administrator must [Configure Field Service Territory Planning](https://www.servicenow.com/docs/yKQtfJ36mVyvtkdSx~YQ6A "Field Service Territory Planning identifies the best matched territory for a work order task based on conditions that you set. You can then assign tasks to the individual agent or group best positioned to execute a service call based on the associated territories.").

Role required: wm_admin

## About this task

Enable territory view by setting the technician visibility type to allow Workforce users to see other members' schedules in the territory view.

## Procedure

1. Navigate to AllField ServiceTerritory PlanningTerritory.
2. Select the Technician visibility type field on the group record where you want to add territory visibility.  
   If you don't see the Type field, click the gear icon to configure the form and add this field.
3. Choose the visibility type.

   | To | Do This |
   | Make all members within the territory visible to each other. | Select Internal. |
   | Make all members in the territory visible to all other territories. | Select External. |
   |-|-|

   {#enable-territory-view__choicetable_oy4_345_52b}
4. Select Save.
**Related concepts**   

* [Configuring Field Service Territory Planning](https://www.servicenow.com/docs/yKQtfJ36mVyvtkdSx~YQ6A "Field Service Territory Planning identifies the best matched territory for a work order task based on conditions that you set. You can then assign tasks to the individual agent or group best positioned to execute a service call based on the associated territories.")
* [Managing agents and tasks from Workforce](https://www.servicenow.com/docs/b7hzKjeTxMudw~RKB3T1aw "Workforce is a configurable application that enables any users with the wm_basic role to easily access and view agent schedules, the team calendar, and map from one centralized location.")  
**Related reference**   

* [Workforce system properties](https://www.servicenow.com/docs/VZKtL2UPXAu2tzzth8h5Gw "Modify the Workforce configuration by setting system properties to enable visibility for both group and territory views.")

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