---
sourceDocument: Yokohama Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/financial-services-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Loan Operations

# Financial Services Loan Operations {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Financial Services Loan Operations application is a solution in Financial Services Operations that supports personal and business loans. This solution
enables your financial organization to quickly resolve customer-initiated requests and
system-generated exceptions around loan servicing and can help you transform your middle and
back-office loan operations.

## Request apps on the Store {#loan-ops-landing-page__id_bcn_f2q_snb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#loan-ops-landing-page__inline-send-to-store}

|-|-|-|
| [Explore ![]() Learn about how customers, branch workers, and loan agents use Loan Operations.](ZT2p4SPlrh~F_riPrOL~5Q "You can use ServiceNow Financial Services Loan Operations to manage servicing for all types of loans.") | [Set up ![]() Set up Business Loan Operations and Personal Loan Operations.](oZiukWyoDvIFlNr0YFYa6w "You can set up your implementation for the Financial Services Loan Operations application by installing the application, importing financial services data, and reviewing and configuring the components that are installed with the application.") | [Use ![]() Submit and manage loan service requests that you receive from customers and the banking system.](Y6KwctV~PGGCSsTS0P_eag "Learn how requesters, contributors, and agents use the Financial Services Loan Operations application to initiate, research, and resolve the loan service requests and system-generated exceptions.") |
| [Analytics and Reporting ![]() Coordinate work and improve processes with preconfigured dashboards.](4odPZqqDXUID19_hi5mTOQ "Financial Services Loan Operations contains preconfigured dashboards with actionable data visualizations that can help your organization improve your business processes and quantify the value of self-service.") | [Process Mining ![]() Visualize process and identify improvement opportunities.](2~_aNpWDS9SEo~F8qUIXNg "The Financial Services Operations Process Mining Content Pack has preconfigured Process Mining models for Financial Services Operations processes that help analysts and process owners analyze how effective their business processes are.") | [Reference ![]() Get details about components such as roles, tables, plugins, and store applications that are installed.](sIjrOT_LXuyOFIk_036ffQ "Learn about the components, such as the roles, tables, plugins, and store applications, that are installed when you install the Financial Services Business Loan Operations application and the Financial Services Personal Loan Operations application.") |
[ ]

{#loan-ops-landing-page__table_iwv_lpv_klb}