--- sourceDocument: Yokohama Impact sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/impact Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your Now Assist in Virtual Agent # Jumpstart Your Now Assist in Virtual Agent {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your Now Assist in Virtual Agent The Jumpstart Your Now Assist in Virtual Agent (VA) Accelerator is designed to help ServiceNow Impact customers quickly understand and implement Now Assist capabilities within the Virtual Agent environment. It provides a hands-on demonstration and guided setup process to showcase how Generative AI enhances Virtual Agent functionality. This Accelerator is available for Impact Guided, Advanced, and Total packages and aims to build customer confidence with key resources and best practices. Show full answer Show less ## Key Features * **Session Preparation:** Includes provisioning a temporary instance, activating necessary plugins, configuring Now Assist in VA, and building use cases for demonstration. * **Customer Coaching Sessions:** * **Session #1 (up to 90 minutes):** Covers an overview of Now Assist in VA features, prompt guidance, live demonstrations (search, catalog ordering, VA Designer home page, topic migration, live agent transfer with chat summarization), and reporting. Customers receive 30 days access to the temporary instance and key resources. * **Session #2 (optional, up to 60 minutes):** Offers a Q\&A opportunity to address specific customer questions and provide additional resources upon request. * **Customer Resource Involvement:** Requires participation from Platform Owners, System Administrators, and optionally Trusted Service Partners to ensure alignment, support, and adoption of best practices. * **Exclusions:** Certain restrictions apply for customers in limited environments, self-hosted setups, or managed service providers with domain-separated instances. ServiceNow does not implement recommendations on customer instances. ## What Customers Can Expect * A practical introduction to Now Assist capabilities in Virtual Agent with applied demonstrations. * Guided setup and configuration support for immediate hands-on experience. * Access to a temporary instance for 30 days to explore features directly. * Expert coaching to understand leading practices and optimize Virtual Agent implementations. * Clarification on roles and responsibilities to facilitate smooth adoption and governance. The Jumpstart Your Now Assist in Virtual Agent (VA) Accelerator provides a demonstration of the possibilities and capabilities of Now Assist in Virtual Agent. ## Accelerator overview {#jumpstart-now-assist-virtual-agent__section_nv3_rvh_c5b} Jumpstart Your Now Assist in Virtual Agent provides Impact customers with an overview and applied  demonstration that helps you to gain a deeper understanding of how to get started with Now Assist in VA. This Accelerator guides customers through the setup process, while highlighting  the potential of Generative AI in the Virtual Agent space. Additionally, it offers key resources and leading practices for getting started with confidence. For additional information on the feature, see . Note: This Accelerator is available for Impact Guided, Advanced, and Total packages. Offered pursuant to the applicable Impact Accelerator Description available at  . ## What you get {#jumpstart-now-assist-virtual-agent__section_vhc_tvh_c5b} Session preparation : * Provision a temporary instance * Activate related plugins * Configure Now Assist in VA * Build use cases to demonstrate during coaching session {#jumpstart-now-assist-virtual-agent__ul_m3p_xvh_c5b} Customer coaching session #1 (up to 90 minutes) : Includes the following: * Overview of Now Assist in VA base system features * Review of prompt guidance * Applied demonstration of: * Now Assist search in VA * Turn by turn catalog ordering * New VA Designer home page * Topic migration (for pre-existing VA) * Live Agent transfer with Chat Summarization * Reporting {#jumpstart-now-assist-virtual-agent__ul_mmb_5w2_tdc} * Key resources and guides on leading practices * 30 days access to the temporary instance is provided {#jumpstart-now-assist-virtual-agent__ul_wjt_gwh_c5b} Customer coaching session #2 (optional upon customer request, up to 60 minutes) : Opportunity for Q\&A related to Now Assist in VA ## Requested customer resources {#jumpstart-now-assist-virtual-agent__section_mbc_jxh_c5b} One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific. {#jumpstart-now-assist-virtual-agent__table_wzw_lxh_c5b__entry__4} | Customer resource | Responsibilities | Required | Optional | |-|-|-|-| | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | | | System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | | | Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | | ✓ | [Table 1. Customer resource and responsibilities] {#jumpstart-now-assist-virtual-agent__table_wzw_lxh_c5b} ## Requested information / access {#jumpstart-now-assist-virtual-agent__id_lxt_2yf_5cc} Refer to the applicable Impact Accelerator description available at ## Exclusions {#jumpstart-now-assist-virtual-agent__id_zst_3yf_5cc} This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances. ServiceNow resources are not responsible for implementing recommendations on customer's non-production or production instances.