--- sourceDocument: Yokohama Impact sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/impact Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your ServiceNow AI Journey # Jumpstart Your ServiceNow AI Journey {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your ServiceNow AI Journey The Jumpstart Your ServiceNow AI Journey Accelerator is designed to help ServiceNow customers begin their hyper-automation initiatives using ServiceNow's AI capabilities. It provides a structured approach to understand and deploy AI and automation features aligned with your organization's strategic goals. This accelerator is part of select Impact packages such as Impact Advanced, Impact Total, and Impact Guided, with add-on options for Strategic Value or Platform Governance. Show full answer Show less ## Key Features * **Personalized AI Maturity Journey:** Develop a tailored AI adoption plan that aligns with your business objectives and maturity level. * **Impact AI Accelerators:** Access recommended tools and accelerators to speed up your time to value from AI initiatives. * **Customer Coaching Sessions:** Includes multiple coaching sessions covering AI maturity assessment, blueprint review, automation opportunities, and strategic action planning. An optional Q\&A session is available upon request. * **Temporary Instance Provisioning:** A temporary ServiceNow instance is provided to facilitate hands-on assessment and activation of AI features. ## Customer Roles and Responsibilities Successful engagement requires involvement from key roles including: * **Executive Suite (CTO, CIO):** Responsible for the overall ServiceNow roadmap and strategic alignment. * **Platform Owner:** Oversees platform governance and team alignment with business strategy. * **System Administrators:** Maintain platform stability and support ServiceNow applications. * **Enterprise Architects:** Ensure alignment with organizational strategy and technical standards. * **Developers:** Implement necessary coding and configurations on the platform. * **Recommended Participants:** Service Desk Managers, Application Owners, Application Service Owners, and Trusted Service Partners to provide subject matter expertise and support. ## Considerations and Limitations This accelerator may have availability restrictions for customers in certain data centers (FedRAMP, NSC DOD IL5, Australia IRAP-Protected), self-hosted environments, or managed service providers (except for internal use). ServiceNow does not implement AI journey recommendations on customer instances; customers are responsible for applying these recommendations. ## Practical Benefits for ServiceNow Customers * Gain a clear strategic roadmap for AI and automation adoption within ServiceNow. * Accelerate AI maturity and realize business value faster using tailored coaching and recommended accelerators. * Leverage expert guidance to identify and prioritize automation opportunities aligned with your organization's needs. * Engage the right internal stakeholders to ensure successful AI integration and governance. The Jumpstart Your AI (Artificial Intelligence) Journey Accelerator provides guidance to kickstart your hyper-automation journey with ServiceNow platform AI capabilities. ## Accelerator Overview {#jumpstart-snow-ai-journey__section_nv3_rvh_c5b} Jumpstart Your ServiceNow AI Journey provides Impact customers with an overview of the ServiceNow catalog of AI and automation capabilities to enable you to kick start your hyper-automation journey and transform business processes and user experience. This includes building a personalized AI maturity journey with ServiceNow AI capabilities aligned with your strategic goals and objectives, as well as recommended Impact AI Accelerators to expedite time to value. This feature is available for packages such as Impact Advanced and Impact Total along with the Impact Guided package and Strategic Value or Platform Governance, as add-on. Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at . ## What You Get {#jumpstart-snow-ai-journey__section_vhc_tvh_c5b} Session Preparation : * Provision a temporary instance  * Activate and run . * Assess current AI maturity {#jumpstart-snow-ai-journey__ul_chq_rqk_dzb}​ Customer Coaching Session #1 : * Set Accelerator expectations * Discuss strategic goals and business objectives {#jumpstart-snow-ai-journey__ul_l4y_p3l_dzb} Customer Coaching Session #2 (Up to 90 minutes) : Review of: * ServiceNow AI Blueprint * AI Maturity Journey * Automation Opportunities * AI Strategic Action Plan * Impact AI Accelerators {#jumpstart-snow-ai-journey__ul_rnx_swh_c5b} Customer Coaching Session #3  (Optional upon Customer request - up to 60 minutes) : Opportunity for Q\&A related to AI Journey ## Requested Customer Resources {#jumpstart-snow-ai-journey__section_mbc_jxh_c5b} {#jumpstart-snow-ai-journey__table_wzw_lxh_c5b__entry__2} | Customer Resource | Responsibilities | |-|-| | Executive Suite: CTO, CIO (Required) | Responsible for the overall ServiceNow roadmap. | | Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | | System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | | Enterprise Architect(s) (Required) | Provides a holistic view of the organization's strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards. | | Developer(s) (Required) | Writes code for the ServiceNow platform. | | Service Desk Manager (Recommended) | Subject matter expert responsible for managing Service Desk. | | Application Owner(s) (Recommended) | Manages ServiceNow application(s) (e.g., ServiceNow HRSD owner). | | Application Service Owner(s) (Recommended) | Manages all applications across a given division (e.g., Incident management or HR application owner). | | Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | [Table 1. Customer resource and responsibilities] {#jumpstart-snow-ai-journey__table_wzw_lxh_c5b} ## Requested Information {#jumpstart-snow-ai-journey__section_tsh_fyh_c5b} Please refer to the applicable Impact Accelerator Description available at  ## Exceptions {#jumpstart-snow-ai-journey__section_xzg_lyh_c5b} This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use). ServiceNow is not responsible for implementing AI Journey recommendations on Customer's sub-production or production instances.